CRN CARD (AC MILAN LOYALTY CARD) CONTRACT
A.C. MILAN S.P.A. Via Aldo Rossi, 8, - 20149 Milan (Italy) TEL.+39 0262281
Economic and Administrative Index no. MI-569909, Tax Code, VAT no. and registration no. in the
Companies Register of Milan, Monza-Brianza and Lodi: 01073200154
PRELIMINARY INFORMATION AND ECONOMIC TERMS AND CONDITIONS
The Cardholder (hereinafter: Cardholder is the natural person whose personal details are specified on the Card.
CRN Card is a loyalty card that also enables the holder, to digitally upload an appropriate ticket and so gain access the G.
Meazza San Siro Stadium in Milan (and other participating Italian stadiums) to watch the matches of the First Team of AC Milano.
It may be mandatory to have CRN Card,, in case of decisions made to that effect by the competent Authorities, in order to
purchasing tickets that admit the holder to the away games of AC Milan and the Card enables the holder to benefit from promotional
initiatives offered by the companies in the Milan Group.
The cost of issuing the Card may vary depending on the sales channel.
There are no shipping costs for Cards issued c/o Casa Milan. For the other points of sale, reference should be made to the price
list published on the website www.acmilan.com
Cards requested online are delivered within 30 (thirty) days to the address supplied by the Applicant; in case of failure to deliver
the Card by the term mentioned above, the Applicant must contact A.C. Milan S.p.A. at its registered office in Via Aldo Rossi no. 8
20149 Milan, or to the email address crn@acmilan.com requesting that it be sent again. Should the Applicant fail to make contact
within 90 (ninety) days from the signing of the Card, the latter will be withdrawn and the relative codes will no longer be usable.
The Applicant will be fully liable for the costs of newly issuing the Card in this case, if required;
The cost for the renewal/replacement of the Card is defined in line with the price list published on the website www.acmilan.com;
The duration of the contract is the same as reported on the Card. A.C. Milan S.p.A. reserves the right to notify the Cardholder
about the terms and conditions for the renewal of the Card.
Complaints: write to A.C. Milan S.p.A., Via Aldo Rossi no. 8, 20149 Milan, or to the email address crn@acmilan.com.
The application for the issuance of the CRN Card can only be accepted once it has been verified that no grounds for preventing its
issuance can be claimed by the competent Public Safety authority.
The Cardholder must indicate a valid email address and submit, on request, a passport photograph that complies with the
ICAO standard in order for the Card to be issued.
CRN CARD
REGULATION, TERMS AND CONDITIONS OF THE CONTRACT AND OF USE
1. General description of the Card.
1.1. CRN Card is a tool that complies with the regulations
regarding the Supporter /Loyalty Card issued by the
National Observatory on Sporting Competitions of the
Ministry of the Interior. It is issued mainly for the
pursuance of the following objectives:
to facilitate the purchase of admission passes (tickets
or season tickets);
to ensure the utmost transparency of the sales
procedures related to the admission passes and
counteract the phenomenon of “touting”;
to facilitate the control of the accesses and the
compliance with the anti-violence legislation,
enhancing the public's visitor experience and favouring
the security of the sporting events;
to allow the holder to purchase admission passes for
away games;
to benefit from any favourable conditions, privileges,
dedicated services (for examplebut not limited to pre-
sales, tickets promotions for AC Milan’s home matches,
dedicated events, discounts on services and products),
available during the validity of the Card to the
discretion of AC Milan S.p.A.
1.2. CRN Card is issued by A.C. Milan S.p.A., with registered
office in Milan, Via Aldo Rossi, 8, parent company of the
Milan Group.
1.3. CRN Card does not supersede season tickets and
tickets, which must be purchased separately, but
allows the holder to digitally upload - in compliance with
these Regulations, the Regulations regarding the use of the
G. Meazza San Siro Stadium in Milan and the Code of
Conduct and Regulation - admission passes that grant
them access to the G. Meazza San Siro Stadium in Milan
(and other participating Italian stadiums) to watch the
matches of the First Team of AC Milano.
1.4. Over time, amendments to laws and regulations, changed
market conditions, the requirement to clarify or specify
contractual provisions and the need to adapt the condition
of sale of the admission passes can incur the need to
amend this contract. AC Milan therefore reserves the right
to unilaterally amend the provisions and terms and
conditions of the contract. The amendments will in any
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case be valid, unless they have been imposed by
imperative legal provisions upon the expiry of the sixty day
period following the date on which the amendments were
notified by way of the procedures envisaged by Article 1.5
below.
1.5. The communications regarding the amendments are
notified with prior notice of 60 days (sixty), through the
website www.acmilan.com and via communication to the
email address indicated by the Applicant when signing
this form, to enable the same to exercise their right to
withdrawal. This right must be exercised via email to the
address crn@acmilan.com or by sending a registered letter
to the registered office of AC Milan within 60 days (sixty)
from the date on which the communication notifying the
Applicant of the amendments to the contract.
1.6. Both parties are entitled to withdraw from the contract at
any time, by notifying the other party in writing at least 15
(fifteen) days in advance. The contract ceases to be valid
on the expiry date of the prior notice, unless a season
ticket expiring after said date is uploaded to the Card. In
this case the contract will cease to be valid, without
prejudice to the 15(fifteen)-day prior notice period, on the
day after the date on which the last match to which the
season ticket applies is actually played.
1.7. The contents of all the communications addressed to the
Cardholders are deemed as being validly known by all
addressees 30 (thirty) days after said communications
have been continuously published on the website
www.acmilan.com. The communications addressed to
individual Cardholders are deemed as having been validly
sent when forwarded by email to the email address
indicated when signing this form. The Applicant is
responsible for maintaining active and checking the
email address indicated when signing this form and
for communicating to AC Milan any variations of
their email address by email only, addressed to
1.8. The Card can be used until the expiry date indicated on
the Card. The new Card is issued at the cost indicted in the
PRELIMINARY INFORMATION AND ECONOMIC
CONDITIONs.
1.9. Pursuant to the legislation in force, when the Card is
issued, the IT system automatically makes a call to the
National Digital Centre of the State Police, which
authorises or denies permission for the Card to be issued,
without giving AC Milan any explanation in case of denial.
In case of denial, CRN Card cannot be issued. The
Applicant is responsible for ascertaining, before
requesting the issuance of CRN Card that they do not find
themselves in situations that could determine the refusal
to issue the Card. For this reason, in case of denial, the
price paid for the issuance of CRN Card shall not be
refunded. Should the reasons which prevent the issuance
of the Card occur or be communicated to AC Milan after
the issuance of the Card, CRN Card will in any case be
invalidated, as envisaged in Article 3.11 below. AC Milan
shall not be held accountable for any refusals to
issue Cards determined by errors made by the
administrative Authority.
1.10. The Cardholder must indicate a valid email address and
submit, on request, a passport photograph that complies
with the ICAO standard in order for CRN Card to be issued.
2. Functions of CRN Card.
2.1. The Card is also an instrument that can be used to
purchase admission passes to matches, but it does not
automatically grant the Cardholder the right to
purchase the admission passes requested from time
to time. Whether or not the Cardholder can purchase
the above-mentioned passes will depend on the
effective availability of the same.
2.2. All types of admission pass (season tickets for the
Championship and cups, tickets for individual matches)
issued for the matches organised by A.C. Milan can be
digitally uploaded to the Card. No more than one
admission pass can be uploaded to the Card for each
individual match and these must only be issued in
the Cardholder's name.
2.3. Uploading the admission passes entails:
a) paying the price established for the purchase of the
requested admission pass;
b) the consequent obligation on the part of AC Milan to
enable the Cardholder to access the Stadium to
watch the match(es) to which the admission pass
applies;
c) the Applicant's acceptance of the Terms and
conditions for season tickets and conditions of sale for
the admission passes for individual matches” set forth
under § 4;
d) the acceptance of the Regulations regarding the use
of the Stadium” set forth under § 5 and of the Code
of Conduct and Regulation for the transfer of
admission tickets to football events
2.4. Match admission passes (season tickets and tickets) can
be uploaded to the Card both at authorised retail outlets
and online.
3. General rules for the use of the Card. Cases of
withdrawal or suspension of the Card.
3.1. The Cardholder is the party who, having been duly
identified and subject to the signing of this contract,
obtains the issuance of the Card in their name.
3.2. The Cardholder can also be a minor, provided that the
contract is signed by an adult who is their parent or legal
guardian.
3.3. Cards purchased from the authorised retail outlets
are operative immediately. Cards purchased online
only become operative once the holder has been
identified. To activate the latter, the first time that the
Card purchased online is used to purchase a ticket or
season ticket, the Cardholder must go to Casa Milan (on
the days when the ticket counter is open) or to a dedicated
counter set up in the G. Meazza San Siro Stadium in Milan
to be identified, by presenting the proof of identity entered
when subscribing. Until the Card permits the
Cardholder to gain access to the G. Meazza San Siro
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Stadium in Milan by way of the procedure described
above,
it can be used for:
purchasing a season ticket,
purchasing one's own ticket,
it cannot be used for:
making purchases on behalf of third parties;
performing operations involving name changes.
Once the Cardholder has been identified, the Card
purchased online is authorised to open the turnstile for
the first match uploaded. From that moment on, the
Card purchased online becomes fully operative for its
subsequent uses and its Cardholder can proceed
directly through the turnstiles .
3.4. Cardholders cannot hold more than one Card.
3.5. The Card is strictly personal and cannot be transferred.
However, the admission passes incorporated therein can
be transferred (in the case of season tickets, also for single
matches) to other parties, provided that these too are
holders of another CRN Card and provided that said cards
have been activated as envisaged by Article 3.3.
3.6. The right to transfer the admission passes conferred by the
purchased season tickets to third parties is in any case
subject:
- to any restrictions imposed on AC Milan, at its sole
discretion, during the season and could therefore
even be completely prohibited. This restriction was
considered when determining the consideration due
for the season ticket, which costs significantly less
that the price of the single ticket;
- to any limits that may be imposed, also in relation to
single matches, by the competent administrative
authorities.
3.7. The Card, duly charged with the admission pass, is a
necessary and adequate document for accessing the
Stadium, provided that it is accompanied by a valid identity
document. Any other printed documents attached thereto
or submitted to the Cardholder (or sent digitally) when
uploading the entitlement of admission only serve the
auxiliary purpose of reproducing data already digitally
memorised on the Card (such as: the match, sector, row
and seat number). Therefore, these printouts do not
authorise the Cardholder to gain admission , but are only
necessary in order for them to access the assigned
sector and seat.
3.8. The Cardholder must look after the Card, and refrain
from folding or cutting it, exposing it to water,
magnetic fields or heat sources. He/she must carefully
handle and keep the Card and must refrain from disclosing
the codes required for its use. He/She must take all the
most diligent precautions to prevent the document from
being damaged or used by other persons to access the
Stadium. Any use by third parties caused by negligence in
the duty of care will be attributable only to the Cardholder.
3.9. In case of theft or loss of the Card,the Cardholder must
immediately notify AC Milan accordingly by way of
registered letter with return receipt of delivery, sent to the
registered office of the above-mentioned company or by
email to the address crn@acmilan.com.
3.10. Should the Card be stolen, lost or damaged, or in any
case blocked, it can be replaced pursuant to the terms and
conditions set in PRELIMINARY INFORMATION AND
ECONOMIC TERMS AND CONDITIONS. Cards failing to
work properly with no fault by the Cardholder shall be
replaced free of charge.
3.11. The Card will be withdrawn or in any case rendered
unusable (added to the so-called black list), with the
consequent termination of all related contractual
relationships, including those associated with any
admission passes uploaded to the Card. This will not result
in the incurrence of the need to pay any compensation, the
refunding of paid considerations or forms of indemnity,
should its Cardholder:
a) be subject to the provisions envisaged by Article 6
of Law no. 401 of 13 December 1989; or
b) have been convicted, in any case during the
validity of the contract, even not definitively, for
crimes committed during, or in connection with,
sporting events;
c) have used the Card within the context of touting
activities;
d) has used the Card infringing the terms and
conditions for the sale of admission tickets
e) have issued false declarations, formulated false
documents or used the same for the purposes of
the issuance of the Card.
In case of withdrawal and/or cancellation of the
administrative or legal provision that determined the
termination of the contract, the interested party can
request the issuance of a new Card, by establishing a new
contract. The issuance of the new Card is in any case
subject to the certification of non-impediment described
above in Article 1.9..
3.12. The Card will be suspended for 15 (fifteen) official
matches (including all friendly matches that may be played
between the first and last official matches scheduled during
the period of suspension) and will therefore be unusable
for said period (added to the so-called black list), rendering
any admission passes that may have been uploaded to the
Card unusable. This will not result in the incurrence of the
need to pay any compensation, the refunding of paid
considerations or forms of indemnity, should its
Cardholder:
a) have transferred or attempted to transfer an
admission pass uploaded on their Card to a third
party under the conditions described above in Article
3.11 letters a) or b); or
b) have used or attempted to use the Card unlawfully to
fraudulently gain access to the Stadium or allow third
parties to do so; or
c) have voluntarily allowed another party to use (or
attempt to use) the Card as entitlement to access the
Stadium.
3.13. The Card will be suspended for the number of official
matches indicated by the Code of Conduct and Regulation
for the transfer of access tickets to football events
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(including all friendly matches that may be played between
the first and last official matches scheduled during the
period of suspension) and cannot be used for said period
(added to the so-called black list), making any admission
passes that may have been uploaded to the Card unusable
This will not result in payment of any compensation,
refunding of paid considerations or indemnifications,
should its Cardholder have breached any of the provisions
of the Code of Conduct and Regulation for the transfer of
access tickets to football events, even if any administrative
or criminal sanctions that prohibit them from accessing
sporting facilities are issues.
3.14. Should the behaviours that determine the suspension of
the Card be followed by the issuance of the provisions
envisaged by Article 6 of Italian law no. 401 of 13
December 1989, or by convictions, including those with
non-definitive sentences, for crimes committed during or
in relation to sporting events, the provision envisaged by
Article 3.12 will be applied.
4. Terms and conditions for season tickets and conditions
of sale for admission passes for individual matches.
4.1. The purchasing of admission passes is not disciplined by
this contract. the terms and conditions for the sale of
season tickets and admission passes for single matches are
those published online on the website www.acmilan.com
as of the date on which the admission passes are
purchased using the Card.
4.2. Since this entails the supply of customized services,
pursuant to article 59 n) of Legislative Decree 206/2005
(Consumer code), as amended by Legislative Decree no.
21/2014, those who purchase season tickets or tickets
shall not benefit from the right to withdrawal pursuant to
Articles 52 to 58 of the Consumer Code, even when the
admission passes are not purchased from sales outlets.
The Cardholder has the right to withdraw pursuant to the
contitions set otrh in art 1.6 above, subject to the payment
of the purchase of the Card.
4.3. This contract is governed by the Italian law. Any disputes
hereto will be referred to the Italian jurisdiction of the
Court of Milan.
5. Regulation regarding the use of the stadium and Code of
Conduct and Regulation.
The access to the Stadium area and the relevant stay is
subject to the Regulations regarding the use of the
Stadium and to the Code of Conduct and Regulation for
the transfer of admission tickets to football events the
published online on the website www.acmilan.com as of
the date on which the admission passes were purchased
using the Card.
6. Privacy
The collection and processing of the personal data of the
interested parties is necessary in order to obtain the Card
and for all the purposes indicated in the enclosed privacy
policy
________________________________
Applicant's signature
The Applicant specifically approves the following clauses, pursuant to the current laws in force (Article 1341 of the Italian Civil
Code):
Article 1.4. Right of AC Milan S.p.A. to make unilateral amendments to the contract with 60 days prior notice (sixty).
Article 1.5. Procedures for notifying amendments to the contract and term for exercising the right to withdrawal.
Article 1.7. The Applicant is responsible for maintaining active and checking the email address indicated when
signing this form and for communicating to AC Milan any variations of their email address by email.
Article 3.5. Restrictions on the right to transfer admission passes.
Article 3.6. Subordination of this right to the provisions of the administrative authority.
Article 3.11. Cases of Card withdrawal.
Article 3.12 Cases of Card suspension.
Article 3.13 Further cases of Card suspension.
Article 3.14. Cases of Card withdrawal subsequent to its suspension.
Article 4.2. Withdrawal.
Article 4.3. Italian jurisdiction and competence of the Court of Milan.
___________________________
Applicant's signature