Tips to Speed Claims
Processing
Part 1 – Employee
Missing or incomplete responses on claim forms cause delays in processing a claim. The items most frequently left out are:
#4 Date of Birth: Helps identify an insured and determine dependent eligibility.
#6 Social Security Number: This is the most important identifier for the plan member.
#8 Student Status: Required on every claim for a dependent age 19 years and older as student status is subject to change
since the last claim was processed.
#11 Coordination of Benefits: The “No” box in Question 11 should be checked if no other DENTAL coverage exists. If
there is other DENTAL coverage, the additional information requested is necessary for coordination of benefits as required
by most group insurance plans. This information is required on every claim as it is subject to change since the last claim was
processed.
Signatures: There are two signature lines on the claim form. The left signature line is for the patient to sign which
authorizes release of information by the dentist relative to the immediate claim. This signature line must always be signed.
The right signature line should be signed by the plan member if you want Starmount to pay your dentist. If not, this line
should be left blank.
Part 2 – Information Provided by Dentist
Films and Charting: Certain procedures are reviewed by our Dental Consultants. Include films with surgical extractions,
crowns, inlays, and bridges. Duplicate films should be labeled left and right. All films should be dated. Periodontal charting
and/or films are required for all reported periodontal procedures.
If diagnostic films and charts are unavailable, a narrative should be included on, or attached to, the claim.
Prosthesis-Initial or Replacement: Required for crowns, inlays/onlays, bridges, and partial or complete dentures. If
prosthesis is a replacement, the prior placement date is needed.
Pretreatment Estimate Or Actual Services: Appropriate box should be marked to ensure correct handling.
Tooth Number or Letters: Site-specific information is required to process claim. This also includes the listing of the
specific quadrant or arch, and tooth number in accordance to the ADA coding.
Pretreatment Estimate of Benefits
A Pretreatment Estimate of Benefits lets you know in advance what your benefits will be. Before signing a course of
treatment, have your dentist estimate the charges and submit for a pretreatment estimate. This will eliminate
misunderstanding and let both you and your dentist know what the plan will pay. If your dental coverage terminates for any
reason during treatment, only the procedures performed before the dental coverage terminated will be eligible for payment.
You should review your booklet for full information regarding your coverage.
We recommend a pretreatment estimate if your dental work will cost $300 or more.