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• Chemo-radiation treatment
• Dialysis and related appointments
• Medical facilities: hospitals, clinics
• Physio and occupational therapies
• Psychiatrist appointments
• Counselling appointments
• Addiction treatment or meetings
NOTE: Medical appointments do not include yoga, mall walking, the
gym, swimming or swimming lessons. If you require trips for any of these
purposes, they are considered personal trips.
Appeal process
If you do not agree with the eligibility decision made about your ability to use xed route
transit services provided by Calgary Transit, you can appeal as long as it is within 60 days of
receiving your eligibility decision. There are two stages of appeal detailed below.
First Stage of Appeal
• Please indicate in writing why you disagree with the decision made.
• If you feel there is new or additional information regarding your inability to use
Calgary Transit not provided during the interview, please submit this information.
• Your letter appealing the eligibility decision must be received by Calgary Transit
Access (CTA) within 60 days of the date on the decision letter we sent you.
• The Coordinator of Eligibility will review your appeal letter and determine if it alters
your eligibility for CTA services. You will then be notied of the decision, in writing.
• If you are still not considered eligible and you do not agree, you can progress to the
second and nal stage of appeal, detailed below.
Second Stage of Appeal
If you are not satised with the outcome of your rst appeal, you can proceed to the Second
Stage of Appeal and present your case in front of the Calgary Transit Access Eligibility
Services Appeal Board. The Appeal Board meets monthly, is comprised of volunteer
members appointed by City Council and is independent of Calgary Transit Access.