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Public Safety & Enforcement
Annual Report
2014 | Report to Customers
Contents
IMPROVING SAFETY ON CALGARY TRANSIT ........................................................2
COMMITMENT TO SAFETY ............................................................................................... 3
CALGARY TRANSIT PUBLIC SAFETY & ENFORCEMENT TEAM ...................4
WHO ARE PEACE OFFICERS .............................................................................................6
THE CALL OF DUTY ............................................................................................................ 10
PEACE OFFICER OVERSIGHT ........................................................................................ 12
CRIME & DISORDER STATISTICS ................................................................................. 14
LOOKING TOWARDS THE FUTURE ............................................................................ 22
In memory of Arcelie Laoagan.
Ensuring the delivery of safe and secure transit service did not
happen overnight. It is the result of careful planning, strategy and
the combined eorts of all Transit employees. In 2014 we are proud
of our safety record. Our commitment to safety ranks us as one of
the safest transit systems in North America.
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 1
Introduction
Calgary Transit connects you with the places you want to be and provides public
transportation service connecting people to the places they live, work and play
in Calgary. The transit system continues to grow both in terms of ridership and
geography. In 2014, a record 109,955,700 trips delivered Calgary Transit customers to
their destinations. On 23 August 2014, Calgary Transit expanded the CTrain system
by opening an additional 2.5 kilometres of track to the new Tuscany Station. As we
grow we are steadfast in our customer commitment of providing safe and reliable
transit service.
Taking transit means sharing public space. Calgary Transit Public Safety and
Enforcement (PSE) works hard to provide a safe and secure environment for the
general public, transit riders, and transit employees. PSE is on duty 24 hours a day,
7 days a week, reassuring customers, protecting our assets, ensuring proof of
payment compliance and enhancing the overall customer experience.
Our peace ocers are always ready to respond to incidents such as medical
emergencies, acts of vandalism, passenger harassment or any other situation that
undermines a customer’s perception of safety.
Calgary Transit works hard to provide a safe and secure environment for the general
public, transit riders and transit employees. Calgary Transit is committed to ensuring
this is the safest public transit system in North America.
Calgary Transit maintains the following infrastructure:
Buses
40 foot buses 856
Articulated buses 91
Community Shuttles 155
Light Rail Vehicles 192
(Train cars)
Bus Stops 5991
Bus Zones 5182
Bus Shelters 1360
Platforms and Stations 45
Employees 3311
Kilometres of Track 59.9
Ensuring that Calgary Transit is safe requires a
comprehensive safety and security plan.
CALGARY TRANSIT’S FOOTPRINT IN THE COMMUNITY
2008
2010 2013
2009
2011
2014
Opened Downtown
Integrated Calgary
Transit/Calgary Police
Service Deployment
Oce at the Centre
Street platform.
Calgary Transit’s
“Delivering Quality
Transit Service”
framework approved.
Ten (10) new
peace ocers and
a sergeant assigned
to the downtown core.
Inaugural Annual
Safety, Security
and Cleanliness
Survey conducted.
Centre City
Safety Impact
Team is created.
Ongoing deep
cleaning, public art
installation, recycling
programs and LED
lighting in parking lots.
Crime analyst
joins Public Safety
and Enforcement.
Ongoing CPTED
principles incorporated
into all new station
and platform designs.
Joint Grati
Investigative Team
created.
Launch of Transit
Watch “If You See
Something, Say
Something” campaign.
Case management
program focusing
on prolic oenders
and mental health
diversions.
Calgary Police Service
Inspector selected
to lead Calgary Transit
Peace Ocers.
High denition
cameras installed
on most buses
and all newer
model trains.
Memorandum of Understanding
(working agreement) between
Calgary Police Service and
Calgary Transit renewed.
Peace Ocer arrest
authorities broadened.
Bus Response Unit
established to provide
dedicated Peace ocer
presence on buses.
Southline Service
Delivery Model pilot
launched (October).
InterVistas
Calgary Transit
Public Safety
Audit completed.
Bait Car program
implemented.
Peace Ocer
Mountain Bike Unit
established.
High visibility,
compliance focused
Peace Ocer High
Enforcement Team
established.
7th street platform
opens taking pressure
as a hot spot o
of the former 8th
street station.
Municipal Bylaw
4M81, The Transit
Bylaw signicantly
amended.
5.2 million dollar
CCTV Network
Replacement and
Expansion Project.
Customer Etiquette
campaign launched.
Peace Ocer
Public Awareness
campaign launched.
Improving Safety on Calgary Transit
In 2014, crimes involving violence decreased
to the lowest levels yet, and while crime
on transit is generally low we attribute our
success to an ongoing commitment to safety
and security. This commitment did not just
materialize in 2014 however. It is the result
of over a decade of hard work to ensure the
foundation for safety was built properly.
This included changes to the way peace
ocers are deployed, the use of our
technologies including close circuit television,
ensuring all systems addressed customer
and employee safety, changing the built
environment to ensure urban planning and
crime prevention through environmental
design principles were applied to all of
our projects.
In short every eort has been made to design
out crime and disorder. We are proud of our
safety record and the steps we are taking for a
safer future will contribute to Calgary Transit’s
overall success.
Improving Safety on Calgary Transit >
In 2014, Calgary Transit achieved a new milestone in terms of transit safety.
2008
2010 2013
2009
2011
2014
Opened Downtown
Integrated Calgary
Transit/Calgary Police
Service Deployment
Oce at the Centre
Street platform.
Calgary Transit’s
“Delivering Quality
Transit Service”
framework approved.
Ten (10) new
peace ocers and
a sergeant assigned
to the downtown core.
Inaugural Annual
Safety, Security
and Cleanliness
Survey conducted.
Centre City
Safety Impact
Team is created.
Ongoing deep
cleaning, public art
installation, recycling
programs and LED
lighting in parking lots.
Crime analyst
joins Public Safety
and Enforcement.
Ongoing CPTED
principles incorporated
into all new station
and platform designs.
Joint Grati
Investigative Team
created.
Launch of Transit
Watch “If You See
Something, Say
Something” campaign.
Case management
program focusing
on prolic oenders
and mental health
diversions.
Calgary Police Service
Inspector selected
to lead Calgary Transit
Peace Ocers.
High denition
cameras installed
on most buses
and all newer
model trains.
Memorandum of Understanding
(working agreement) between
Calgary Police Service and
Calgary Transit renewed.
Peace Ocer arrest
authorities broadened.
Bus Response Unit
established to provide
dedicated Peace ocer
presence on buses.
Southline Service
Delivery Model pilot
launched (October).
InterVistas
Calgary Transit
Public Safety
Audit completed.
Bait Car program
implemented.
Peace Ocer
Mountain Bike Unit
established.
High visibility,
compliance focused
Peace Ocer High
Enforcement Team
established.
7th street platform
opens taking pressure
as a hot spot o
of the former 8th
street station.
Municipal Bylaw
4M81, The Transit
Bylaw signicantly
amended.
5.2 million dollar
CCTV Network
Replacement and
Expansion Project.
Customer Etiquette
campaign launched.
Peace Ocer
Public Awareness
campaign launched.
• Opening of Tuscany/Rocky Ridge Station
on 23 August 2014 with rst day of service
on 25th August 2014. The new station
serves approximately 40,000 Calgarians
living within the communities of Rocky
Ridge, Royal Oak and Tuscany. An extra 2.5
kms of track was added between Crowfoot
and Tuscany stations, and the ride into
downtown from Tuscany is approximately 25
minutes. Tuscany Station is the rst station
to incorporate a public toilet (Photo).
• On June 13, 2014, 19 new Peace Ocer
recruits graduated from a 10 week Peace
Ocer Induction Program authorized by
the Ministry of Justice and Solicitor General
of Alberta. This was the largest graduating
class of Calgary Transit Peace Ocers in the
33 year history of Calgary Transit Public
Safety & Enforcement.
• Establishment of the Bus Response Team.
The Bus Response Team is engaged
with building professional relationships
with front line bus operators. The overall
objective of the team is a commitment to
support front line bus operators, provide a
supplementary service to transit supervisors
and address bus operator assaults in an
eort to enhance the customer service
experience for Calgary Transit patrons.
• Person crimes increased marginally in 2014.
The majority of incidents to which Calgary
Transit Peace Oers were dispatched were
nuisance behaviours. Nuisance behaviours
or disorder stems from antisocial behaviour
including incivilities (swearing or lack
of courtesy), intoxicated persons, and
emotionally disturbed individuals. These
nuisance incidents may disrupt a customer’s
trip and make them feel uncomfortable.
• For the past six years, Calgary Transit has
conducted surveys of regular transit users
to better understand customers perceptions
of safety, security and cleanliness.
Respondents expressed a high level of
feeling safe in 2014 and consistent with
previous years said they felt less safe after
6:00 p.m.
Commitment to Safety-A Year in Review
Our commitment to safety ranks us as one the safest transit systems in North America.
ON DUTY FOR RESPONDING TO 3000 CALLS FOR HELP EVERY YEAR
calgarytransit.com | 262-1000
Onward/ Calgary Transit provides a safe, accessible,
customer-focused public transit service.
ON DUTY FOR ARRESTING OVER 1000 CRIMINALS EACH YEAR.
call 403-262-1000
calgarytransit.com
Onward/ Calgary Transit provides a safe, accessible,
customer-focused public transit service.
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 3
Peace Ocers respond to customer requests
for service throughout the entire transit
system. They are supported by the Canadian
Police Information Centre (CPIC) team who
provide real-time information support to
patrolling Peace Ocers.
As Peace Ocers respond they are also
supported by the Operations Control Centre
which monitors CCTV cameras 24 hours
per day. Front line uniformed Peace Ocers
provide high visibility patrols on Calgary
Transit.
A dedicated public safety analyst gathers and
analyzes information about crime and disorder
trends on transit.
This information is used by Public Safety and
Enforcement senior sta to develop new
crime and disorder prevention strategies.
Peace ocer training is updated and new
deployment strategies are developed to best
serve our customers’ needs.
In 2014, Public Safety & Enforcement had
108 employees.
9 Civilian Sta:
• 1Administrative Assistant
• 1 Public Safety & Enforcement Analyst
• 1 Canadian Police Information Centre
(CPIC) Supervisor & Court Liaison
• 6 CPIC Operators
99 Peace Ocers:
• 1 Peace Ocer Superintendent
& Area Coordinator
• 3 Peace Ocer Inspectors
• 1 Operational Support Sergeant.
• 9 Peace Ocer Sergeants overseeing
9 operational teams
• 85 Peace Ocers
• 1 Grati Investigator
Calgary Transit Public Safety
& Enforcement Team
>
Public Safety and Enforcement employees work as a team dedicated
to ensuring Calgary Transit customers stay safe.
Calgary Transit Public Safety and Enforcement Organization Chart
Public Safety & Enforcement Team Members
COORDINATOR/SUPERINTENDENT
Inspector
Professional
Standards
CPIC
Supervisor
TEAMS - Alpha to
Hotel (80 FTE)
Bus Response Unit
& Targeted
Enforcement Team
Joint Grati
Investigative Team
(Bylaw,Transit,CPS)
Admin
Sergeant
CPIC Operator
(6 fte)
Crime
Analyst
Inspector
Field Operations
Administrative
Assistant
Inspector
HR
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 5
Calgary Transit Public Safety & Enforcement
peace ocers are appointed by the Minister of
Justice and Solicitor General in Alberta. Calgary
Transit peace ocers are also appointed as
bylaw enforcement ocers within the terms
set out in the Municipal Government Act
(Alberta) and Municipal Bylaw Enforcement
Ocer Bylaw Number 60M86. Their specic
authority is set out as follows:
Provincial Statutes
• The Gaming and Liquor Act,
• The Petty Trespass Act
• The Trespass to Premises Act.
• The Provincial Oences Procedure Act.
• The Trac Safety Act
• The Tobacco Reduction Act.
Municipal Bylaws
• The City of Calgary 57M92 Smoking Bylaw
• The City of Calgary 41M2002 Parking Bylaw
• The City of Calgary 5M2004
Community Standards Bylaw
• The City of Calgary 20M2003 Parks Bylaw
• The City of Calgary 23M2006
Responsible Pet Ownership Bylaw
• The City of Calgary 3M99 Panhandling Bylaw
• The City of Calgary 20M88 Street Bylaw
• The City of Calgary 4M81 Calgary Transit Bylaw
Areas of Enforcement Responsibilities
In 2014, Calgary Transit Public Safety and
Enforcement employed 99 frontline peace
ocers, a Canadian Police Information Centre
(CPIC) Unit, a crime analyst and had three
specialized units including the Bus Response
Unit, Targeted Enforcement Team and Joint
Grati Investigative Team.
Did you know?
In keeping with the Province of Alberta’s
Law Enforcement Framework Calgary Transit
Peace Ocers provide supplementary law
enforcement to the City of Calgary, thereby
reducing service demands on the Calgary
Police Service. The Ministry of Justice and
Solicitor General administers the Government
of Alberta’s Peace Ocer Program.
Peace ocers receive their law enforcement
appointments through the Provincial Peace
Ocer Program under the auspices of the
Ministry of Justice and Solicitor General. They
are bounded by the legislative requirements of
the Peace Ocers Act of Alberta. The delivery
of safety and security service to customers
contributes to overall community safety.
The Minister of Justice and Solicitor General
have appointed 99 dedicated peace ocers
to provide statutory and bylaw enforcement
on Calgary Transit properties. This is a model
of law enforcement in which peace ocers
perform a key and complementary role in
public safety.
Calgary Transit Peace Ocers are dedicated
to Calgary Transit but also support the work
of other public safety partners, most notably
the Calgary Police Service. This requires both
operational and strategic partnerships with the
Calgary Police Service.
Who are Peace Ocers?>
Calgary Transit Peace Ocers’ legal authority derives from the Peace Ocer
Act of Alberta. Through provincial appointments Peace Ocers have customized
authority enabling them to address over 90 per cent of safety-related issues
occurring on Calgary Transit.
• Patrolling Calgary Transit facilities,
vehicles and property.
• Responding to requests for assistance from
customers and employees.
• Immediately reporting all criminal activity
to the Calgary Police Service.
• Assisting the Calgary Police Service in
deterring criminal activity.
• Arresting persons found committing
criminal oences on or in relation to Calgary
Transit facilities, vehicles and property.
• Executing arrest warrants for persons
wanted for federal, provincial and
municipal oences.
• Transferring arrested persons to the custody
of a police ocer or transporting arrested
persons to Calgary Police Service facilities.
The role of a Peace Ocer appointed to Calgary Transit is to fulll public security
needs of Calgary Transit customers and employees by:
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 7
Uniformed patrol – Uniformed peace ocers
respond to customer requests for assistance
24 hours a day. In addition, peace ocers
patrol LRT platforms, trains, and bus terminals
to provide a visible uniform presence on the
transit system.
Mountain bike patrol – Specialized peace
ocers use customized mountain bikes to
patrol Calgary transit property.
Station Clearing patrol – Each day, at the end
of CTrain service, peace ocers attend the
end of lines where trains go out of service. This
patrol ensures that customers are able to nd
their way to their destinations at the end of
transit service.
Bus Response Team – During this past year,
81,691,300 customers boarded a Calgary
Transit bus as either a feeder route to a CTrain
Station or as their main form of transportation
to reach their destinations. The Bus Response
Team was created in an eort to enhance
the customer service experience for patrons
of Calgary Transit. This team also provides
support to front line bus operators and
supplementary service to bus eld operations.
LRT Park and Ride lot security – LRT parking
lots are patrolled to protect the public and
their vehicles. Both Calgary Transit peace
ocers and the Calgary Parking Authority
conduct patrols.
Proof of Payment Checks (POP)
The majority of enforcement activity involves
POP checks and issuing summonses for fare
evasion under the Transit Bylaw. Most people
think POP checks as solely reducing revenue
loss however checking for proof of payment
also serves to maintain order on Calgary.
POP checks benet transit by:
• Ensuring that only people who genuinely
plan to use Calgary Transit as a method of
transportation are riding the rails.
• The visible presence of a peace ocer
discourages crime and disorder;
• Policing low level oences (loitering,
smoking, swearing, and drinking) deters
serious crime.
Calgary Transit peace ocers perform a variety of duties:
Joint operations is a synergistic approach to meeting the safety
and security needs of the community we serve. Synergy is the
increased eectiveness that results when groups work together.
This cooperation coordinates and focuses the eorts of the
agencies onto specic public safety issues. This cooperation
between agencies often produces greater results than each
agency could produce on its own.
JOINT OPERATIONS
Grati vandalism is more than just words or
symbols sprayed, sketched, or scribbled on
property without the owner’s permission.
Grati is vandalism. If vandalism is not
immediately corrected it sends the message
that Calgary Transit does not care about safety
and cleanliness. Calgary Transit works hard
to keep our city’s public transportation clean,
safe and accessible.
In 2010, grati vandalism was identied by
Calgarians as one of the top ten safety/crime
issues in Calgary (Calgary Police Commission
Community Survey, 2010). In response to this
problem, Animal & Bylaw Services, Calgary
Transit Public Safety & Enforcement and the
Calgary Police Service recognized the need
for a coordinated, collaborative approach
to address four key components to reduce
grati vandalism.
These four key components are:
1. Abatement.
2. Enforcement.
3. Education.
4. Community Involvement.
In January 2012, the Joint Grati Investigative
Team (JGIT) was launched. In 2014, JGIT
continues its work as an integrated multi
agency team that provides continuity in
the investigation of grati vandalism.
This continuity of information increases
the ability to understand the true scope
of grati vandalism, to investigate grati
oences across the entire city, and provide
comprehensive enforcement.
CTrain Stations near shopping malls are a
hub of activity with thousands of passengers
boarding and disembarking at adjacent CTrain
Stations. Marlborough Station is one of the
busiest stations in the transit system.
During 2014, Calgary Transit and Calgary Police
Service joined together with the primary
objective of disrupting and reducing loitering,
panhandling and other anti-social behaviour
at this location.
In response to customer safety concerns,
public art was commissioned for grates at the
Centre Street platform. These grates became
spots for people to loiter at due to warm air
being exhausted from them. This created
safety issues for both transit customers and
non-transit users.
While people may still stand amidst the ‘color’
characters, the dwell time is transitory just
like the art itself. The use of public art in this
way is part of the underlying Calgary Transit
strategy called Crime Prevention Through
Environmental Design (CPTED).
Joint Grati Investigative Team
Operation Domino
Using Public Art to Improve Customer and Non-Customer Safety
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 9
Thousands of people wait in spontaneous
collectivity on the LRT platform. In transit they
wait alone-vaguely aware of the anonymous
presence of others. Each individual shares a
brief moment in time and space; a temporary
moment of belonging. Transit Story evokes the
ephemeral presence and memory of travelers.
Present and absent, seen and unseen, this work
seeks to capture the eeting trace of human
presence within civic infrastructure.
Peace ocers provide 24/7 coverage
throughout the entire Transit system. Every
eort is made to ensure there is a minimum of
one team of two peace ocers per line at all
times. Increased coverage is based on call load
and personnel available.
Day shift begins at 0600 hours. Peace ocers
remove ‘sleepers’ or intoxicated people in
preparation for the rst peak period of high
ridership which is 0600 to 0830 hours. During
this time the Targetted Enforcement Team
is actively conducting proof of payment
checks. Individuals found without fare are
ned $250.00. High call load corresponds with
peak periods hence mornings and afternoons
constitute the highest call load for peace
ocers.
As the school day ends, peace ocers move
to locations where there are high numbers of
student boarding’s to ensure safety.
High visibility patrols occur throughout the
day, when peace ocers are not responding
to calls, this includes conducting fare
enforcement activities and addressing anti-
social behaviours. The Targeted Enforcement
Team focuses on the afternoon peak period
rush from 3:30 p.m. to 6:30 p.m.
Peace ocers respond to calls for service
throughout the evening hours and at the end
of transit service assist CTrain operators in
clearing trains at end of line stations.
While the CTrain system is typically closed
from 0206 hours to 0440 hours, peace ocers
continue to respond to calls throughout the
night at transit stations and platforms.
A Day in the Life of Calgary Transit Peace Ocers
Peace Ocers Hope and Hare were each
awarded a Medal of Bravery by the Calgary Fire
Department for rescuing a woman they spotted in
distress in the Bow River in February 2014. Ocers
were driving over the Langevin Bridge when they
spotted a woman in the water perilously clinging
to a sheet of ice in the middle of the river. Despite
the danger to themselves, the ocers descended
onto the river ice and pulled the woman
approximately 50 feet to safety.
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 11
Calgary Transit Peace Ocers perform
a critical role in ensuring transit safety.
By tailoring high visibility patrols and eective
policing strategies, ensuring transit is safe
has the ‘diused benet’ of contributing
signicantly to safe communities.
• Peace Ocers Hope and Hare were each
awarded a Medal of Bravery by the Calgary
Fire Department for rescuing a woman
they spotted in distress in the Bow River in
February 2014. Ocers were driving over
the Langevin Bridge when they spotted
a woman in the water perilously clinging
to a sheet of ice in the middle of the river.
Despite the danger to themselves, the
ocers descended onto the river ice and
pulled the woman approximately
50 feet to safety.
• Peace Ocer Zelic was awarded the
Chief’s Award Team Citation by the Calgary
Police Service for Ocer Zelic’s contribution
in serving and protecting the citizens
of Calgary.
• Peace Ocer Herceg noticed a 91 year old
lady trying to mow her lawn. The mower
was falling apart and the cord was tangled.
Peace Ocer Herceg assisted the senior
citizen with her lawnmower and nished
mowing her lawn.
• Calgary Police Service notied Calgary
Transit of a robbery at a shopping mall.
Calgary Transit Communications Ocers
identied the suspect on CCTV. The
Communications ocers followed the
train using CCTV while remaining in
communication with Peace Ocers.
Calgary Peace Ocers kept the robbery
suspect under surveillance until CPS arrived
and arrested the suspect.
• CPS called Calgary Transit regarding a
missing 13 year old teen whose mother
had applied and received a Protection
of Children Abusing Drugs Act (PCHAD)
order. The teen had run away from home
when she knew her mother had applied
for the court order. The Calgary Police
Service disseminated a Missing Person
Report, and was searching for the teen
when she was identied by Calgary Transit
Communications via CCTV camera at an LRT
Station. Calgary Transit Communications
dispatched peace ocers and Calgary
Police. Calgary Transit peace ocers
maintained visual contact with the
female until police arrived. The teen was
transported to a police station where the
PCHAD order was conrmed and the youth
transported to a facility for treatment.
• Calgary Transit Peace Ocers came across
a person who appeared to be passed out.
The female was not responding to ocers’
attempts to wake the person. Ocers
quickly determined the female was in
medical distress and requested Emergency
Medical Services (EMS). While waiting for an
ambulance, the ocers placed the female
in the recovery position and continued to
monitor the subject and provide updates on
the person’s deteriorating conditions.
Upon arrival of EMS, the female was
provided with advanced life saving care.
It was determined the person had
overdosed on drugs and was in critical life
threatening condition. The person was
transported by EMS and recovered.
The Call of Duty>
THE CITY OF CALGARY
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PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 13
• Peace ocers located two subjects
matching descriptions as given by CPS
regarding two males that had stolen alcohol
from a liquor store 30 minutes earlier. CPS
arrived while the subjects were being dealt
with by peace ocers. Subjects had the
stolen alcohol on them, and were arrested
for theft by CPS.
• On Saturday March 8 and Sunday March 9th,
Calgary Transit Peace Ocers joined ocers
from other law enforcement agencies
throughout Alberta with Cora Restaurants
for the annual Cops and Crepes fund raiser.
• Peace ocers found a wallet in the
roadway near Deerfoot Mall, and returned
it to the owner.
• During the rst week of school, an
11 year old child was unsure how to get
home. Peace ocers drove the child
home to his parents.
• A group of 14-year-old females requested
help using a red Help Phone at an LRT
station. The girls said they had missed the
last train, their phones are about to die, they
are scared and they cannot get a hold of
their parents. Peace Ocers transported the
girls to a residence where a parent
was located.
• Peace Ocers recognized a person
from Crime Stoppers most wanted list.
The criminal had not purchased a fare and
was ultimately arrested.
• While checking customers for fares, peace
ocers identied a missing person. Calgary
Transit contacted Calgary Police and transit
peace ocers accompanied the missing
person to meet a family member.
• Peace ocers were at an LRT station when
they noticed a mother waiting for a bus with
her son. The mother and son had missed
the last bus and Peace Ocers drove the
customers to their home.
• Using a HELP phone at an LRT station, a
customer reported a female had been
talking about throwing herself in front of
a train. Ocers arrived and assisted the
female although she was uncooperative
and exhibited erratic behaviour. The
Calgary Police Service was requested and
the female was transported to hospital
under a mental health warrant.
Using a HELP phone at an LRT station
a customer reported a female had been
talking about throwing herself in front of a
train. Ocers arrived and assisted the
female although she was uncooperative
and exhibited erratic behaviour.
Peace Ocer Oversight>
Complaints against peace ocers are
thoroughly investigated by the Professional
Standards Unit. In 2014, Calgary Transit Public
Safety & Enforcement conducted 3 public
complaint investigations.
The investigation of complaints respecting
Peace Ocers is governed by the Alberta
Peace Ocer Act and its two regulations,
Peace Ocer (Ministerial) Regulation, Alta Reg
312/2006 and Peace Ocer Regulation, Alta
Reg 291/2006
Calgary Transit, Public Safety and Enforcement
is required to report all uses of intermediate
weapons (OC spray and baton) to the Public
Security Peace Ocer Program (Alberta Justice
and Solicitor General).
In 2014 Calgary Transit reported 9 incidents
of the deployment of oleoresin capsicum
(OC) spray and/or baton use. Use of force
is considered a last resort when all other
measures of achieving compliance have been
exhausted or an individual uses force against
a peace ocer.
Each incident is reviewed by an internal
committee comprised of peace ocer use
of force instructors and tracked for training
purposes. Calgary Transit reports all public
complaints respecting peace ocer use of
force to the Province of Alberta Peace
Ocer Program.
Professional Standards Investigations
Table 1 Disposition of Public Complaints
Allegation Type Founded Unfounded Unsubstantiated Informally Resolved Ongoing Total
Conduct 0 0 0 1 0 1
Excessive Force 1 0 1 0 0 2
Total 1 0 1 1 0 3
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 15
In 2002, the Protective Services Citizen
Oversight Committee was established to
oversee public complaints regarding use of
force by Calgary Transit Peace Ocers.
This Committee performs an oversight and
governance role in respect to matters where
the public has complained about force
utilized by a Peace Ocer.
The Citizen Oversight Committee was
established by City Council to review use of
force complaint investigations arising from
public complaints against Peace Ocers.
Three members of the community serve
on this committee. The Citizen Oversight
Committee met once during 2014 and
reviewed three use of force complaint
investigations.
In January 2014, an auditor for the Alberta
Ministry of Justice and Solicitor General,
Public Security Division conducted a review of
Calgary Transit’s Peace Ocer program.
This was a scheduled audit, conducted once
every three years.
The purpose of the review was to determine
compliance by Calgary Transit and their Peace
Ocers with the Peace Ocer Act and its
Regulations, the Public Security Program Policy
and Procedural Manual.
A total of 12 substantive recommendations
were made and Calgary Transit responded to
all 12 recommendations ensuring full
program compliance.
Citizen Oversight Committee
2014 Provincial Government Audit
Calgary Transit is very aware that physical
disorder also impacts customers’ feelings of
safety and security. Physical disorder includes
such things as grati, cracked windows,
and CTrain stations in disrepair. Cleanliness
and the maintenance of vehicles, stations,
bus stop, and other facilities send the signals
that the area is monitored.
Crime & Disorder Statistics>
The vast majority of behaviour which
bothers customers is characterized as social
disorder. Social disorder is a broad term for
social incivilities or antisocial behaviours.
Social disorder is the majority of behaviour
that is observed by customers and bothers
customers. This type of behaviour is not
counted as a crime unless criminal charges
are laid.
When possible, these incidents are dealt with
by bylaw enforcement.
The Calgary Transit Bylaw and other city bylaws
were created to address and regulate social
disorder and physical disorder. In addition to
bylaws, Calgary Transit realizes with more than
109 million customers, taking transit means
sharing space and a community of transit
riders that share in the responsibility for safety
of all users.
Reported crime is very low on Calgary
Transit properties. Witnessing social disorder
(panhandling, public intoxication, yelling or
shouting) on the other hand is much more
common. Consequently, addressing these
types of behaviours is a priority for Peace
Ocers. Peace ocers interact daily with
individuals who are ‘scary’ to our customers.
In fact, Calgary Transit’s crime reduction
strategy is based on addressing anti-social
behaviours before they escalate into crime.
This approach has proven highly successful
over the years.
In 2014, crimes involving violence were at
their lowest rate since 2008. An analysis of
these crimes nds the majority happen among
vulnerable populations including persons
experiencing homelessness. In addition,
many of these crimes involve youth bullying
other youth.
While the behaviour is not a crime it is still unsettling.
Not all incidents are crime.
Table 2 Reported ‘Person Crimes’ since 2004
Year Person Crimes # of Train Stations Ridership
Person Crimes
Per 1 million Riders
2004 211 35 80,604,510 2.62
2005 235 35 81,952,100 2.87
2006 258 35 88,836,230 2.90
2007 266 36 90,296,390 2.95
2008 195 36 95,314,050 2.05
2009 261 37 94,150,920 2.77
2010 262 37 94,367,630 2.78
2011 261 37 96,203,730 2.71
2012 231 46 101,971,600 2.27
2013 252 46 107,492,700 2.34
2014 234 47 109,955,700 2.13
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 17
Calgary Transit collects and stores data in
relation to the dispatch of Peace Ocers,
Emergency Medical Services, the Fire
Department, and other City business units.
To fully understand crime and disorder on
Calgary Transit, data collected by Calgary
Transit and the Calgary Police must be
examined. Each agency creates its own
internal report of an incident which is housed
in separate records management systems.
The majority of Calgary Transit incident reports
are public safety and bylaw related incidents
and best reects disorder on transit. Calgary
Police reports best reect crime on transit.
To understand the prole of crime and disorder
on Calgary Transit, both Calgary Transit and
Calgary Police incident reports are reviewed.
At times, both a Calgary Police report and
a Calgary Transit report refer to the same
incident. No attempt to control for this has
been taken in relation to this statistical report
and may result in a slightly higher number
of reported incidents. While every attempt is
made to ensure only incidents occurring at
CTrain stations are included in Calgary Transit
statistics, a small percentage of incidents
occurring on adjacent properties are included
in the data.
Crime and Disorder on Calgary Transit
In partnership with TransLink, British Columbia, Calgary Transit
launched an etiquette campaign to help promote courteous
behaviour on public transit. Every two months, a dierent ad was
placed in CTrains and buses to tackle a new passenger habit that
could aect other riders. This campaign continued through 2014.
ETIQUETTE CAMPAIGN
Reports are generated in response to
dispatched calls and peace ocers’ direct
observations of incidents while on patrol.
In 2014, Calgary Transit Peace Ocers were
dispatched by Calgary Transit Communications
to 20,371 calls. Peace Ocers submitted
6,385 incident reports.
Consistent with previous years, The top
ve most common calls are public welfare
or disorder-based incidents.
• Check on welfare calls (37%) are incidents
where PS&E ocers check on the health and
well being of an individual.
• Subject wanted (21%) are most often
generated as a result of proactive peace
ocer activities. During fare checks, peace
ocers discover individuals who have failed
to pay municipal and bylaw summonses
which have resulted in an arrest warrant.
• Unwanted patron calls (18.4%) are
incidents where an individual is not using
Calgary Transit for its intended purposes.
These patrons may exhibit nuisance or
disruptive behaviours such as panhandling,
or consuming alcohol on Calgary
Transit property.
• Public Disturbance (3.6%) are incidents
where there is shouting, yelling and/or
ghting amongst or between person(s).
• Vandalism (9%) are incidents where
property is deliberately damaged, whether
or not it is mischievous or malicious.
Vandalism may be dealt with under several
city bylaw. Vandalism which meets the
denition of property damage or mischief
is dealt with under the Criminal Code
of Canada.
Calgary Transit Data
South LineNorthwest LineNortheast Line7th AvenueWest Line
12.3% 13.8% 27.0% 14.1% 32.8%
2014 Distribution of Transit Incidents by LRT Line
0
30
60
90
120
150
0
50
100
150
200
250
300
350
0
50
100
150
200
250
0
50
100
150
200
250
300
0
50
100
150
200
COUNT
144
34
81
31
201
326
141
166
61
30
208
48
77
46
13
58
157
148
185
257
86
79
222
34
21
191
35
147
41
30
167
218
105
126
43
38
69
21
76
CITY HALL
EB
BRIDGELAND
MEMORIAL
SUNNYSIDE SAIT/ACAD
JUBILEE
LIONS
PARK
BANFF
TRAIL
UNIVERSITY BRENTWOOD DALHOUSIE CROWFOOT TUSCANY
SOMERSET
BRIDLEWOOD
SHAWNESSYFISH CREEK
LACOMBE
CANYON
MEADOWS
ANDERSONSOUTHLANDHERITAGECHINOOK39th
AVENUE
ERLTONVICTORIA
PARK
KERBY
EB
KERBY
WB
SUNALTA SHAGANAPPI
POINT
WESTBROOK 45 STREET
WEST
SIROCCO 69 STREET
WEST
ZOO BARLOW
MAXBELL
FRANKLIN MARLBOROUGH RUNDLE WHITEHORN MCKNIGHT
WESTWINDS
MARTINDALE SADDLETOWNE
CITY HALL
WB
CENTRE
STREET
3rd STREET
WEST
4th STREET
WEST
6th STREET
WEST
7th STREET
WEST
8th STREET
WEST
136
98
51
43
36
48
131
COUNTCOUNTCOUNTCOUNT
DISTRIBUTION OF INCIDENTS 7th AVENUE
DISTRIBUTION OF INCIDENTS NE LINE
DISTRIBUTION OF INCIDENTS NW LINE
DISTRIBUTION OF INCIDENTS SOUTH LINE
DISTRIBUTION OF INCIDENTS WEST LINE
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 19
0
30
60
90
120
150
0
50
100
150
200
250
300
350
0
50
100
150
200
250
0
50
100
150
200
250
300
0
50
100
150
200
COUNT
144
34
81
31
201
326
141
166
61
30
208
48
77
46
13
58
157
148
185
257
86
79
222
34
21
191
35
147
41
30
167
218
105
126
43
38
69
21
76
CITY HALL
EB
BRIDGELAND
MEMORIAL
SUNNYSIDE SAIT/ACAD
JUBILEE
LIONS
PARK
BANFF
TRAIL
UNIVERSITY BRENTWOOD DALHOUSIE CROWFOOT TUSCANY
SOMERSET
BRIDLEWOOD
SHAWNESSYFISH CREEK
LACOMBE
CANYON
MEADOWS
ANDERSONSOUTHLANDHERITAGECHINOOK39th
AVENUE
ERLTONVICTORIA
PARK
KERBY
EB
KERBY
WB
SUNALTA SHAGANAPPI
POINT
WESTBROOK 45 STREET
WEST
SIROCCO 69 STREET
WEST
ZOO BARLOW
MAXBELL
FRANKLIN MARLBOROUGH RUNDLE WHITEHORN MCKNIGHT
WESTWINDS
MARTINDALE SADDLETOWNE
CITY HALL
WB
CENTRE
STREET
3rd STREET
WEST
4th STREET
WEST
6th STREET
WEST
7th STREET
WEST
8th STREET
WEST
136
98
51
43
36
48
131
COUNT
COUNTCOUNTCOUNT
DISTRIBUTION OF INCIDENTS 7th AVENUE
DISTRIBUTION OF INCIDENTS NE LINE
DISTRIBUTION OF INCIDENTS NW LINE
DISTRIBUTION OF INCIDENTS SOUTH LINE
DISTRIBUTION OF INCIDENTS WEST LINE
0
30
60
90
120
150
0
50
100
150
200
250
300
350
0
50
100
150
200
250
0
50
100
150
200
250
300
0
50
100
150
200
COUNT
144
34
81
31
201
326
141
166
61
30
208
48
77
46
13
58
157
148
185
257
86
79
222
34
21
191
35
147
41
30
167
218
105
126
43
38
69
21
76
CITY HALL
EB
BRIDGELAND
MEMORIAL
SUNNYSIDE SAIT/ACAD
JUBILEE
LIONS
PARK
BANFF
TRAIL
UNIVERSITY BRENTWOOD DALHOUSIE CROWFOOT TUSCANY
SOMERSET
BRIDLEWOOD
SHAWNESSYFISH CREEK
LACOMBE
CANYON
MEADOWS
ANDERSONSOUTHLANDHERITAGECHINOOK39th
AVENUE
ERLTONVICTORIA
PARK
KERBY
EB
KERBY
WB
SUNALTA SHAGANAPPI
POINT
WESTBROOK 45 STREET
WEST
SIROCCO 69 STREET
WEST
ZOO BARLOW
MAXBELL
FRANKLIN MARLBOROUGH RUNDLE WHITEHORN MCKNIGHT
WESTWINDS
MARTINDALE SADDLETOWNE
CITY HALL
WB
CENTRE
STREET
3rd STREET
WEST
4th STREET
WEST
6th STREET
WEST
7th STREET
WEST
8th STREET
WEST
136
98
51
43
36
48
131
COUNT
COUNT
COUNTCOUNT
DISTRIBUTION OF INCIDENTS 7th AVENUE
DISTRIBUTION OF INCIDENTS NE LINE
DISTRIBUTION OF INCIDENTS NW LINE
DISTRIBUTION OF INCIDENTS SOUTH LINE
DISTRIBUTION OF INCIDENTS WEST LINE
0
30
60
90
120
150
0
50
100
150
200
250
300
350
0
50
100
150
200
250
0
50
100
150
200
250
300
0
50
100
150
200
COUNT
144
34
81
31
201
326
141
166
61
30
208
48
77
46
13
58
157
148
185
257
86
79
222
34
21
191
35
147
41
30
167
218
105
126
43
38
69
21
76
CITY HALL
EB
BRIDGELAND
MEMORIAL
SUNNYSIDE SAIT/ACAD
JUBILEE
LIONS
PARK
BANFF
TRAIL
UNIVERSITY BRENTWOOD DALHOUSIE CROWFOOT TUSCANY
SOMERSET
BRIDLEWOOD
SHAWNESSYFISH CREEK
LACOMBE
CANYON
MEADOWS
ANDERSONSOUTHLANDHERITAGECHINOOK39th
AVENUE
ERLTONVICTORIA
PARK
KERBY
EB
KERBY
WB
SUNALTA SHAGANAPPI
POINT
WESTBROOK 45 STREET
WEST
SIROCCO 69 STREET
WEST
ZOO BARLOW
MAXBELL
FRANKLIN MARLBOROUGH RUNDLE WHITEHORN MCKNIGHT
WESTWINDS
MARTINDALE SADDLETOWNE
CITY HALL
WB
CENTRE
STREET
3rd STREET
WEST
4th STREET
WEST
6th STREET
WEST
7th STREET
WEST
8th STREET
WEST
136
98
51
43
36
48
131
COUNTCOUNT
COUNT
COUNT
DISTRIBUTION OF INCIDENTS 7th AVENUE
DISTRIBUTION OF INCIDENTS NE LINE
DISTRIBUTION OF INCIDENTS NW LINE
DISTRIBUTION OF INCIDENTS SOUTH LINE
DISTRIBUTION OF INCIDENTS WEST LINE
0
30
60
90
120
150
0
50
100
150
200
250
300
350
0
50
100
150
200
250
0
50
100
150
200
250
300
0
50
100
150
200
COUNT
144
34
81
31
201
326
141
166
61
30
208
48
77
46
13
58
157
148
185
257
86
79
222
34
21
191
35
147
41
30
167
218
105
126
43
38
69
21
76
CITY HALL
EB
BRIDGELAND
MEMORIAL
SUNNYSIDE SAIT/ACAD
JUBILEE
LIONS
PARK
BANFF
TRAIL
UNIVERSITY BRENTWOOD DALHOUSIE CROWFOOT TUSCANY
SOMERSET
BRIDLEWOOD
SHAWNESSYFISH CREEK
LACOMBE
CANYON
MEADOWS
ANDERSONSOUTHLANDHERITAGECHINOOK39th
AVENUE
ERLTONVICTORIA
PARK
KERBY
EB
KERBY
WB
SUNALTA SHAGANAPPI
POINT
WESTBROOK 45 STREET
WEST
SIROCCO 69 STREET
WEST
ZOO BARLOW
MAXBELL
FRANKLIN MARLBOROUGH RUNDLE WHITEHORN MCKNIGHT
WESTWINDS
MARTINDALE SADDLETOWNE
CITY HALL
WB
CENTRE
STREET
3rd STREET
WEST
4th STREET
WEST
6th STREET
WEST
7th STREET
WEST
8th STREET
WEST
136
98
51
43
36
48
131
COUNTCOUNTCOUNT
COUNT
DISTRIBUTION OF INCIDENTS 7th AVENUE
DISTRIBUTION OF INCIDENTS NE LINE
DISTRIBUTION OF INCIDENTS NW LINE
DISTRIBUTION OF INCIDENTS SOUTH LINE
DISTRIBUTION OF INCIDENTS WEST LINE
High visibility patrols represent Calgary
Transit’s principal strategy for reassuring our
customers. The goal is to disrupt anti-social
behaviours before they escalate in terms of
severity. Hand in hand with this approach
is to reduce customer exposure time to an
unsettling situation. In 2014, Calgary Transit
peace ocers submitted 3,831 on-view
incidents as a result of preventative
patrol activities. This represents 18.8% of
all reports submitted to Calgary Transit’s
internal database.
Proactive patrols are reected in the number
of summonses issued. The primary goals of
proactive bylaw enforcement on Calgary
Transit are as follows:
• Deterring fare evasion.
• Maintaining community standards,
which contribute to customers’
safety and security.
• Managing behavioral and nuisance
issues to promote a safe and clean
environment for transit users.
• Bylaw enforcement to increase the
awareness of community standards.
Preventative Patrol Activities
Table 3 Breakdown of summonses issued by Calgary Transit Peace Ocers
Bylaw # of Summonses Percent of Total
(Municipal) 4M81 – Transit Bylaw 13,007 90.57%
(Provincial) GLA/GLR – Alberta Gaming & Liquor Act 613 4.27%
(Municipal) 26M96 – Trac Bylaw 551 3.84%
(Provincial) TSA/HRR – Alberta Trac Safety Act 66 0.46%
(Provincial) TPA/PTA – Trespass Act(s) 58 0.40%
(Municipal) 54M2006 - Public Behaviour Bylaw 51 0.36%
(Municipal) 20M88 - Streets Bylaw 6 0.04%
(Municipal) 3M99 - Panhandling Bylaw 4 0.03%
(Municipal) 20M2003 - Parks & Pathways Bylaw 2 0.01%
(Provincial) TRA – Alberta Tobacco and Smoking Reduction Act 3 0.02%
(Municipal) 2 57M92 – Smoking Bylaw 34 1 0.01%
TOTAL 14,362 100.00%
Fare Evasion Social Disorder Other Bylaw Issues
Breakdown of Summonses issued under Calgary Transit Bylaw 4M81
92% 7% 3%
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 21
Incidence of reported crime on Calgary
Transit is very low. It is believed that the
under-reporting of crime is consistent with
under-reporting in the general population,
and Calgary Transit’s Annual Cleanliness,
Safety and Security survey supports this
general observation.
During 2014, the Calgary Police Service
was dispatched to 3,439 calls for service on
Calgary Transit property. This represented a
12 percent decrease in dispatched calls to
Calgary Transit property compared to 2013
(3914 dispatches). Both the Calgary Police
Service and Calgary Transit Peace Ocers
submitted a total of 1304 reports into the
Calgary Police Service database.
Between 2004 and 2014 ridership on Calgary
Transit increased 36 percent. CPS non-oense
reports have increased by 81 percent which
is a reection of non-criminal issues which
happen each day on transit such as missing
person reports, lost and found items, and other
reports made to the Calgary Police by citizens
and Calgary Transit.
Between 2004 and 2014, transit ridership
increased by 36 per cent. In 2004, there were
2.6 ‘crimes against persons’ per 1 million trips
compared with 1.8 person crimes per 1 million
riders in 2014. This represents a 31 per cent
decrease in the crime rate.
Crime on Calgary Transit
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
# OF REPORTED
INCIDENTS
REPORTED CALGARY TRANSIT
PROPERTY CRIMES 2004-2014
0
500
1000
1500
2000
Person Crime* 189 215 222 235 176 205 238 238 220 237 234
Property Crime 179 180 173 157 154 181 156 211 229 294 273
Vehicle Crime 521 521 363 847 735 350 175 241 125 128 124
Drugs 59 35 48 49 19 41 33 37 17 19 26
Other CC 236 248 255 193 168 208 230 249 173 175 171
Provincial & Municipal 2 0 1 2 1 5 2 3 1 1 3
YCJA & Federal Statutes 20 12 9 18 11 16 18 24 22 17 10
Non-oences 245 301 270 311 358 259 266 268 313 395 468
Calgary transit works very hard behind the
scenes to provide its customers a crime free
environment. Crime reduction strategies focus
on anti-social behaviours that interfere with
the comfort of our customers. Our principle
deterrence strategy is high visibility patrol
targeted to specic problems including fare
evasion, loitering on platforms and improving
our response times to minimize the severity
of an oence.
In 2014 there were no homicides or attempted
homicides. The majority of ‘person crimes’
consisted of low level assaults and the vast
majority of sex crimes involved ‘groping’ or
up-skirt photography (voyeurism).
With the addition of LRT stations, additional
Park and Ride lots have increased the number
of vehicles parked on Calgary Transit property.
In 2004, there were 8,563 park and ride stalls
and in 2014 the number of parking stalls had
increased to 13,784 which is a 61 percent
increase of private vehicles being parked on
Calgary Transit property. Between 2004 and
2014, vehicle crime has dropped from a peak
of 847 reports in 2007 to 127 reports during
2014; this represents an 85 percent decrease
in overall vehicle crime.
Reductions in vehicle crime are attributed to
police eorts targeting auto theft, including
the placement of ‘bait’ cars. Criminal markets
for small personal electronics have been
signicantly reduced as well resulting in
considerably less ‘smash and grabs’ in Calgary
Transit parking lots.
Crimes against Persons
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
# OF REPORTED
INCIDENTS
REPORTED PERSON CRIMES 2004- 2014
RIDERSHIP 2004- 2014
0
50
100
150
200
250
80,000,000
100,000,000
120,000,000
Level 1 Assault 89 98 71 86 63 86 91 102 100 96 100
Level 2 Assault 19 34 37 42 36 28 31 31 33 38 55
Level 3 Assault 8 3 4 6 3 2 7 9 2 5 5
Robbery 50 61 80 81 57 70 87 69 52 67 41
Sex Crimes 16 16 26 18 15 14 18 22 27 29 31
Misc. 7 3 2 1 1 5 3 5 5 3 2
2004 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014
# OF REPORTED
INCIDENTS
REPORTED PERSON CRIMES 2004- 2014
RIDERSHIP 2004- 2014
0
50
100
150
200
250
80,000,000
100,000,000
120,000,000
THE CITY OF CALGARY
|
PUBLIC SAFETY & ENFORCEMENT ANNUAL REPORT 2014 23
As the transit system expands the rate of
reported crime is dropping. Ridership has
increased by 36 per cent while crime rates
have dropped 31 per cent during the same
time period.
While demographics have been linked to crime
reduction in the community, a combination
of ‘crime prevention through environmental
design (CPTED)’ factors and eective policing
and patrol strategies are associated with this
overall decrease in the reported rate of crimes
against persons.
Today’s crime reduction strategies are
focused on addressing social and physical
disorder which if left unmanaged are
precursors for crime.
Transit Stats 101
Level 1 Assault 89 98 71 86 63 86 91 102 100 96 100
Level 2 Assault 19 34 37 42 36 28 31 31 33 38 55
Level 3 Assault 8 3 4 6 3 2 7 9 2 5 5
Robbery 50 61 80 81 57 70 87 69 52 67 41
Sex Crimes 16 16 26 18 15 14 18 22 27 29 31
Misc. 7 3 2 1 1 5 3 5 5 3 2
Customer Safety Tip!
When new technologies are released,
there is a corresponding illicit demand for the
technology which results in an increase in
street robberies. Customers should always be
aware of their surroundings particularly if they
have the latest version of Smart phone or
other personal electronic device.
Looking towards the future>
As we move forward, Calgary Transit will
evaluate the Service Delivery Model which was
implemented as a pilot project in October of
2014. The early results are very encouraging
as it appears this model of service delivery has
already accounted for lowered crime on the
Transit system. With the addition of new Peace
Ocers in 2015, Calgary Transit will continue
to improve on its safety commitment to our
customers.
Person crimes are incidents that include
assault, robbery, and sex crimes. On
Calgary Transit, most sex crimes consist of
inappropriate touching.
Property crime includes mischief, theft,
grati, vandalism and arson.
Vehicle Crime includes theft, theft from
vehicle, and vandalism.
Non oenses are incidents such as lost
and found property, information reports,
and missing person reports.
Other Criminal Code oences include bail
violations, disturbing the peace, and failure to
comply with conditions as prescribed by the
courts. These types of criminal code reports
are often generated arising from preventative
peace ocer patrols throughout Calgary
Transit properties.
Concluding remarks
Terminology – Crime descriptors
With the addition of new Peace Ocers in 2015, Calgary Transit
will continue to improve on its safety commitment to our
customers.
calgary.ca | contact 311
In 2014 we are proud of our safety record. Our commitment to safety
ranks us as one the safest transit systems in North America.