No, they seemed to make things worse (1)
7. In an overall, general sense, how satisfied are you with the service you received?
Very satisfied (4)
Mostly satisfied (3)
Indifferent of mildly dissatisfied (2)
Quite dissatisfied (1)
8. If you were to seek help again, would you come back to our service?
No, definitely not (1)
No, I don’t think so (2)
Yes, I think so (3)
Yes, definitely (4)
Scoring:
Scores are summed across items once. Items 2, 4, 5, and 8 are reverse scored. Total scores range from
8 to 32, with the higher number indicating greater satisfaction.
Citation:
Larsen DL, Attkisson CC, Hargreaves WA, Nguyen TD. Assessment of client/patient satisfaction:
development of a general scale. Evaluation and Program Planning. 1979;2(3):197-207. PMID:
10245370 DOI: 10.1016/0149-7189(79)90094-6.
This survey uses items and item responses from the Client Satisfaction Questionnaire-8, in English
(TMS.180S) by permission of the copyright holder. Copyright©2015. Clifford Attkisson, Ph.D. Use,
transfer, copying, reproduction, merger, translation, modification, or enhancement (in any version,
format, and/or media including electronic), in whole or in part, is forbidden without written
permission by Dr. Attkisson. Contact: Info@CSQscales.com.