7. Select “Record Request.”
8. Click Download (patients must make sure they have enough space on their computer/cloud).
• If the patient does not have the space or ability to download, please see the next section: Request Health
Record from HIM.
9. Some documents may have a lock icon, which means that once the file is downloaded, the patient must enter a
password to open the PDF. Passwords can be changed by the patient within the PDF.
Hover over the lock icon to see the password.
• The password is always ‘[patients date of birth in MMDDYYYY]*JHHS#6!’
For example, 03102005*JHHS#6!