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CASE STUDY: Four Winds Resort and Casino

Four Winds Resort and Casino needed a communications

system that would enable employees to deliver premium

service to guests while ensuring casino security.

MOTOTRBO exceeded these critical requirements,

radically expanding capabilities and opening up a range of

new opportunities for enhancing security and service levels.

Everything Is Riding on Security and Service

Security is imperative in any gaming environment where unscrupulous

individuals may scan wireless communications in an effort to “improve their

edge” at the tables and throughout the casino. John Walker, VP of Security at

Four Winds, explained that this entertainment center required “a system that

could provide security personnel with a separate and secure talk-group as well

as capabilities to enable all staff to always be in contact with one another.”

High levels of service are also demanded in this sophisticated gaming

environment, and an efficient two-way communications system would enable

individual teams within the casino to communicate quickly and efficiently with

one another, responding to customer needs and delivering the high-quality

MOTOTRBO Deployment

At-A-Glance

Motorola User:

Four Winds Resort and Casino

Project Location:

New Buffalo, Michigan

Applications:

Talk groups, text messaging

Website:

http://www.fourwindscasino.com/

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CASE STUDY: Four Winds Resort and Casino

MOTOTRBO – The Hands-Down Winner

After considering the options, it was clear that the

right solution for Four Winds would be MOTOTRBO,

Motorola’s professional digital system that is reshaping

the way users think about two-way communications.

With this innovative two-way digital solution, the

Four Winds security team has their own talk group,

as do IT, maintenance, slot supervision, and many

other work teams throughout the casino. Four Winds

templates, separated by users, making it possible

to cut and paste individual groups as needed.

To ensure consistent, fault-free communications

among security staff, the MOTOTRBO system at

Four Winds has base station battery back-up as

well as critical redundancy built into the system:

if the security repeater needs to be reprogrammed,

another repeater immediately moves in to handle

the load. Because MOTOTRBO utilizes highly

efficient TDMA, four repeaters have the capacity to

efficiently, ensuring that customer service issues are

resolved on-the spot.

In support of higher service levels, digital radios

provide improved battery life: casino and resort

personnel receive 12 hours of operation with a

standard nickel metal hydride battery – that’s about

40% more operating time than with analog radios.

Because batteries are used more efficiently, talk-

time is extended, so personnel spend more time

serving guests and less time returning to base to

an email to a MOTOTRBO host server application,

which then forwards the text message to designated

MOTOTRBO subscriber units, supporting tighter,

more coordinated communications management.

In addition, as Walker explains, because security

personnel have earpieces that attach to microphones

“we can walk and discuss all kinds of issues without

disturbing our guests, who don’t get blasted by a

loud noise when someone with a traditional radio

walks past.”

and through a multi-coupler and combiner, it was

possible to mount just two antennas on the roof of

the casino, minimizing visual interference with the

natural beauty of this Lake Michigan property.

John Walker, VP of Security at Four Winds

The information presented herein is to the best of our knowledge true and accurate. No warranty or guarantee expressed or implied is made

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CASE STUDY: Four Winds Resort and Casino

Staying Ahead for the Long Run

Four Winds Resort and Casino selected

MOTOTRBO, in part, because it was flexible

enough to grow with their business. Within months

of installation, the system was already growing, with

Walker is confident that this is just the beginning:

“I’ve talked to each of the vice presidents that have

received these radios, and they’re just ecstatic.

MOTOTRBO has helped them handle their

departments and their staffing, dispatching people

to the right locations whenever they’re needed.

Now, we’re up to about 335 radios, and several

departments would like more. MOTOTRBO has

done so much for us, increasing our efficiency and

decreasing response time. The whole system has

MOTOTRBO – The Gaming Industry’s

Ace-in-the Hole

Digital technology enables MOTOTRBO to adapt

to a number of different work environments,

seamlessly supporting industry-specific applications,

operations and tighter asset management.

GPS-based Location Services is just one of

MOTOTRBO’s continuing series of remarkable

applications – made possible through digital

technology – that extend the power of MOTOTRBO,

enabling it to be customized to work at maximum

efficiency in any environment, in any industry.