Customer Help Guide

Customer Help

Guide

Need Help?

Call the MyGovernmentOnline Helpdesk

(866) 957-3764

Or go to

https://www.mygovernmentonline.org/#contactus

Permits

Contractor Licensing

Code Enforcement

Planning & Zoning

And More!

On the Go?

Apply for permits, report an issue,

and search projects right from your

phone.

Go to

https://m.mygovernmentonline.org/

mobile on your mobile device.

Add the link to your home screen for

easy and quick access anytime.

 
 
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Table of Contents  
(click to jump to section) 
 
Creating New User Account ................................................................................................... 3 
Viewing My Permits .................................................................................................................... 5 
Adding Projects to the My Permits Section ........................................................................ 8 
Request an Inspection ............................................................................................................. 11 
View Project Inspections and Requirements ................................................................... 13 
View Inspection Reports ......................................................................................................... 15 
Upload PDF Files to Projects .................................................................................................. 17 
View PDF Files Uploaded by the Jurisdiction .................................................................. 19 
Apply Online for a Permit ....................................................................................................... 20 
Apply Online for a Planning & Zoning Project................................................................ 24 
Reviewing Applications ........................................................................................................... 29 
Pay Online ................................................................................................................................... 33 
Print a Copy of My Permit ....................................................................................................... 36 
 
   

Creating New User Account

Prior to getting started, we encourage you to download and install Mozilla Firefox or Google

Chrome. While the MyGovernmentOnline software is designed to operate in any web

browser, we have found that Mozilla Firefox and Google Chrome are the most secure

browser platform when logged onto www.mygovernmentonline.org. You can download

Mozilla Firefox by clicking here and Google Chrome by clicking here.

Step 1: To get started, go to www.mygovernmentonline.org

Step 2: Click on the blue Create Account link at the top right of your screen.

Step 3: Fill out the short questionnaire with a valid e-mail, first name, last name,

and a working phone number. Choose a password and challenge question that

you can remember. This question will be used to verify your identity should you

misplace your password.

Once you click create account, you will be brought to the customer portal

overview. This page includes detailed information about the site and helpful links.

Step 4: You will receive an automated phone number verification call immediately

after creating your account. Phone numbers ar e how we connect you with your

projects, so it’s important that the phone number on your account is a working

number. You can always add more numbers to your account later.

If you are unable to verify your number via the automated call, you can contact

our support team by calling (866) 957-3764 or going to

https://www.mygovernmentonline.org/#contactus.

Viewing My Permits

The My Permit section allows you to view all permits with your associated

verified phone number, whether the permit has been issued or is still pending.

Step 1: Login with your user account by clicking the login link located in the top

right of the MyGovernmentOnline homepage. Enter your full e -mail address and

password in the login window.

Step 2: Once you are logged in, click My Account in the top right. This will bring

you to your account dashboard.

Step 3: Your account dashboard includes the following sections:

▪ My Account

▪ My Numbers

▪ My Registrations

▪ Pending Inspections

▪ My Permits

▪ My Planning & Zoning Projects

▪ My Solution Center Projects

▪ My Solution Center Requests

▪ My Applications

Scroll to the My Permits section. Here, you will find a list of all the permits that

have be added to your account. From this section, you are able to view the

project details, such as the address, project name, project status, and issue date.

Click here if you do not see the desired project on the list to learn how to add projects

to your account.

Step 4: Click View Permit to the left of the desired project to go to the project

page.

This is the project page.

From here, you can view

documents uploaded by

your jurisdiction, review

project requirements,

and pay fees.

Clicking through the

tabs allow you to access

different parts of the

project.

The Services section

provides an overview of

pending and completed

inspections for the

project.

Customer Documents

is all files and plans

uploaded by you, the

customer, to the

jurisdiction.

Jurisdiction

Documents

Includes any files or

letters the jurisdiction

has uploaded for you

to view.

Plan Review Letters

refers to the letters

created when

jurisdiction members

review your building

plans.

Adding Projects to the My Permits Section

Follow the steps below to add a project to the My permits list on your account.

Step 1: Once you are logged into MyGovernmentOnline, hover over the Permits &

Licensing button on the top left side of the homepage. Select Search Permits.

Step 2: Select the state and jurisdiction that is authorizing the permit. Then search

by the project number OR the street address of the project.

Step 3: The search results will appear below; scroll until you find the correct

project. In the right-hand corner of project, click the Add to my account.

Step 4: If a phone number on the project matches the verified phone number on

your account, a window titled “Add project to your account” will appear. In this

box, you can add a project alias but it is not required. Click Add Project to My

Account.

If you receive the pop-up below, your phone number may not be verified or not

present on the project. Please contact the MyGovernmentOnline support team at

(866)-957-3764 or go to https://www.mygovernmentonline.org/#contactus

Step 5: A window will appear to confirm that the project has been added to your

account, under the My Permits section. From here you can either choose

Continue, to search more projects, or View Project Details.

You can also always access all the projects added to your account under the My

Permits section of the Account Dashboard. Click here to learn how to view

projects on your account.

Request an Inspection

You can request inspections for your project directly from the MyGovernmentOnline website.

Step 1: Log into your MyGovernmentOnline account. Click My Account in the top

right-hand of the homepage.

Step 2: Go to the My Permits section of your Account Dashboard. On the right

side of the project will be a Request Inspection button. Click the button the

particular project that needs an inspection.

Step 3: On the Request Inspection page, you will select the type of inspection you

would like performed and the date on which you would prefer it performed.

Additionally, you can leave a note for your inspector such as whether you would

prefer the inspection in the morning or the afternoon, or any other special

instructions they may need to know.

Step 4: Click the Add button. If you would like to add more inspection requests,

do so now. If you are ready to send the requests to your jurisdiction, click Submit

Request(s) to Jurisdiction button to complete your request.

Step 5: You will receive a confirmation message. You are now finished with

requesting your inspections.

View Project Inspections and Requirements

Step 1: Log into your account and click on the My Account button at the top right

of the homepage.

Step 2: Under your account dashboard, go to the My Permits section. Click View

Permit to the left of the project you desire.

Step 3: On the project page, select the Requirements tab. The project

requirements appear in priority order. Items in this list must be completed in

sequence. Items with the same priority number can be completed at the same

time.

View Inspection Reports

Step 1: Once logged into www.MyGovernmentOnline.org, click on My Account in

the top right of the homepage.

Step 2: Find the My Permits section on your account page. Click View Permit on

the desired project.

Step 3: On the project page, scroll to the section named Inspections. The result of

past inspections will show under Status. Click Print Inspection History to print

entire history.

Step 4: Click the printer icon on an individual inspection to see more details about

that inspection. The full inspection report will open. Included will be the

inspection type, date performed, and the result.

Inspectors may have left additional details at the bottom as well.

Upload PDF Files to Projects

In the event your jurisdiction needs additional documentation or revised plans for

a project, you can upload these files through the customer portal. Please save PDF

documents to your local computer prior to starting the process.

Step 1: Once logged into www.MyGovernmentOnline.org, click on My Account in

the top right of the homepage.

Step 2: Under the My Permits section of your account page, select the project you

would like to add files to by clicking View Permit.

Step 3: Once the desired project opens, scroll to the section labelled Customer

Documents. Click the button on the right-hand side of that section labeled “Add

New File”.

Step 4: A small pop up will appear with an upload Files button. Clicking the

button will open your computer’s file viewer. Select the desired file and click

“Open”.

Step 5: You will be given the option to add a description to the file before saving.

You can also remove a file.

Step 6: Once you click save, the file will be added to the project.

View PDF Files Uploaded by the Jurisdiction

Step 1: Once logged into www.MyGovernmentOnline.org, click on My Account in

the top right of the homepage.

Step 2: Under the My Permits section of your account page, select the desired project by

clicking View Permit

Step 3: On the project page, scroll to find the section labelled “Jurisdiction Documents”. All

documents added to the project by your jurisdiction will appear here.

Step 4: Click the save button to the right side of the file to open it.

Apply Online for a Permit

MyGovernmentOnline allows you to submit applications for permits and send the

necessary documentation directly to the jurisdiction.

While application questions and requirements differ between every jurisdiction,

below is the process you will take to apply for a permit no matter where your

project is located.

Step 1: Log in to your MyGovernmentOnline account. Click here if you do not

have an account.

Step 2: Once logged in, hover the Permits & Licensing heading in the top left of

the home page. A drop down will show. Select “Apply Online”.

Step 3: In the drop downs, select you Country, State, Jurisdiction, and Project

Type. Click next.

Step 4: To apply for a new project, select “Get Started on a New Application”. To

add an additional permit to an existing project, select “Add a permit to an existing

project”.

Step 5: Select the application type for the permit

you need. “Click Next”.

If you do not know what application you need to

complete, contact our support team via phone

(866) 957-3764 or go to

https://www.mygovernmentonline.org/#contactus.

Step 6: The next section is Physical Address or Location. Here, you will enter the address of

your project.

Step 7: Once you have selected the desired application type and filled out the address, you

will be able to fill out the Contact Information for the project.

The number of contacts vary between applications. Selecting the “Notify” check box on a

phone number or email will notify that contact of any changes on the project. Click “Next’

after each contact section.

Step 8: The Application Questionnaire follows the last contact section. Each questionnaire will

be different. Below is an example of a permitting application. Fields with a red asterisk are

required.

Step 9: Once all required fields on the application are filled, click “Next”. This section is called

Files Upload. Some applications may ask for specific files in this section, such as in the image

below. However, there is always a general file upload.

This is where you can upload building plans, drawings, and other documentation that may

help in obtaining your permit.

Once you have selected and uploaded the necessary files, click “Next”.

Step 10: If all required sections are filled out, you will be able to submit the application to your

jurisdiction. If there are unfilled required fields, you will be given the option to save the

application to your account and finish it at another point in time.

Click here to learn how to review your application after its been submitted.

Apply Online for a Planning & Zoning Project

Some jurisdictions use Planning & Zoning projects as well as Permits & Licensing.

While similar, Planning & Zoning deals more with permits for subdivisions, zoning

change requests, and special use permits. When submitting the application for a

Planning & Zoning project, you will be able to upload maps and plans related to

your project.

Step 1: Log in to www.MyGovernmentOnline.org. Hover over Planning & Zoning

and select “Apply Online”.

Step 2: In the drop downs, select you Country, State, Jurisdiction, and Project

Type. Click next.

Step 3: To apply for a new project, select “Get Started on a New Application”. To

add an additional permit to an existing project, select “Add a permit to an existing

project”.

Step 4: The next section will be Application Type. Available application types

depend on the jurisdiction. Select the desired application and click “Next”.

If you do not know what application you need to complete, contact our support team via phone

(866) 957-3764 or go to https://www.mygovernmentonline.org/#contactus.

Step 5: The next section is Physical Address or Location. Here, you will enter the address of

your project.

Step 6: Once you have selected the desired application type and filled out the address, you

will be able to fill out the Contact Information for the project.

The number of contacts will depend on the application. Selecting the “Notify” check box on a

phone number or email will notify that contact of any changes on the project. Click “Next”

after completing all contact sections.

Step 7: After the final contact section, you will be brought to the Application Questionnaire.

Below is an example of a Planning and Zoning questionnaire but each questionnaire will be

different. Once complete, click “Next”.

Questions with a red asterisk are required for submittal.

Step 8: Finally, in the File Upload section, add all the drawings, maps, and plans necessary to

obtain the permit. The jurisdiction may have specifically labeled file types. Additionally, there

is a general file upload section.

Step 9: Once you have answered all the required questions and uploaded all

required files, you will be given the option to submit the application to your

jurisdiction.

All contact information, project information, and related files will go directly to

your jurisdiction for review.

Click here to learn how to review your application after its been submitted.

Reviewing Applications

At any time prior to your application being accepted and made into a project, you can check

the status of an application, make changes to a returned application, and upload additional

files.

Step 1: To access your saved or submitted applications, first log into

www.MyGovernmentOnline.org. Once logged in, go to My Account in the top right side of

the screen.

Step 2: Once on your account dashboard, scroll to the bottom where you’ll find the second to

last section labelled “My Applications”. Here, all your saved or submitted applications will be

listed with the application number, the jurisdiction, and the address.

Additionally, this section will show the status of each application and the date it was created.

Step 3: To view more information about your application, click View Details to the righthand

side.

This page displays all the same information presented in the original application, now in a

two-column layout.

To the left you will find the Physical Address or Location information as well as the application

contacts and application files.

On the right there will be a Jurisdiction and Request Type section, which lists the jurisdiction

and project type, as well as the application type. Below that will be the Application

Questionnaire.

Across the top is a Comments box, where jurisdiction members and customers can add

comments on returned applications.

Step 4: Applications in the Unsent or Returned for your review status can be changed or

added to.

Applications in “Sent to Jurisdiction” status cannot be changed until the jurisdiction sets the

application status to “Returned for your review”.

Step 5: To make changes to your application, simply edit your answers in the questionnaire or

upload/remove files and then click save at the bottom of the page.

Step 6: When you are ready to submit again, click the Submit button at the top of page. If the

button does not appear, there is a required field that is unanswered on your application.

Once you have answered the required field and save, you will be able to submit.

Pay Online

MyGovernmentOnline allows you to pay permitting fees from the convenienc e of

your home or office. The jurisdiction will notify you via email when you are able

to pay fees online. Fee amounts vary between permit types and jurisdiction but

the process you will take to pay fees through the customer portal is always the

same.

Step 1: Log into your MyGovernmentOnline Account. Click here if you don’t have

an account.

Step 2: Locate the project by searching the project number or address. You will

have to add the project to your account to pay fees. Click here to learn how to

add projects to you MyGovernmentOnline account.

Step 3: Open the project by clicking View Permit. The total fee amount, balance

due and balance paid will be displayed in the overview box at the top of the

project page.

From here, you can

click “Print Receipt” to

view and print a

receipt with the project

number, project

address and a list of all

fees and payments.

Step 4: Clicking the tab labelled Payments will list out each fee on the project as

well as the amount due.

Below this you will find a Payments Balance section. This relists the balance paid

and the balance due from the project overview box at the top.

Step 5: Below this is the New Payment section. Here you can select the fees you

would like to make a payment on. Payment types are typically Credit Card or ACH.

The amount box automatically totals all checked off fees.

Step 6: Click Pay Online. You will be taken to the jurisdiction’s payment portal.

Here you will enter your card or check information and submit the information.

Your payment will be sent directly to the jurisdiction; MyGovernmentOnline does

not process any money.

Print a Copy of My Permit

Jurisdictions typically do not allow customers to print their permit until all fees are

paid on a project. If you have paid all fees and still do not have access to your

permit, please contact the helpdesk at (866) 957-3764 or go to

https://www.mygovernmentonline.org/#contactus.

Step 1: Log into your MyGovernmentOnline account. Click here if you don’t have an account.

Step 2: Locate your permit by search the project number or address and add the project to

your account. Click here to learn how to add a project to your account.

Step 3: Once you have the desired project open, go to the payments tab.

Step 4: If all permitting fees are paid, you will see a button the says “Print Permit”. Your permit

document will open in a new tab.

Step 5: Right click on your computer mouse to either save or print your permit document.

Still Have Questions?

Here at MyGovernmentOnline, we are committed to providing the best customer service and

website support.

Our helpdesk team can be reached Monday through Friday from 7 am to 6 pm by calling

(866) 957-3764 and pressing option1.

You can also email us at any time by going to https://www.mygovernmentonline.org/#contactus.