Commonly asked questions for Spark Good Round Up
1. How does a customer search and sign up for Round Up?
Please review Slide 15 for the three ways a customer can search and sign up for Round Up. Once they have selected an organization,
the option to round up will show up on their “Review Order” when they are checking out.
2. If an organization has multiple chapters/locations using the same ACH information for Round Up, will it list the chapter name in
the disbursement? How does an organization know which chapter is receiving the donations?
To track disbursements across multiple chapters, please sign up for a free account with Network for Good. Review Slides 16 and 17.
Coming soon to the Network for Good reporting for Round Up will be a breakdown by chapter. It will reference the organization ID of
each chapter in FrontDoor
3. How do we access or find the link to our public profile page?
To access your public profile page, you can visit www.walmart.com/sparkgood
and search for your organization name. Input or clear the
zip code. When you click on your organization, a right-sided pop up will appear. Click on your organization name in that pop up. It will
bring you to your public profile page.
4. Do you have examples of how we can share Round Up with our donors?
View our nonprofit communications toolkit
for tips and tricks!
5. If my primary owner is no longer with the organization, how do I update the primary owner?
You can email frontdoor@cybergrants.com
to update your primary owner email address. Make sure you create a Walmart.com account
with that updated email address to access the nonprofit portal.
1. How does a customer search for a Spark Good registry?
For customers to search for a Spark Good Registry, they can visit www.walmart.com/sparkgood
and search for your organization.
Under your organization name, it will show the labels if you are registered in Round Up or have Spark Good registries.
2. Can a registry request unlimited items?
No, registries can add up to 200 items with up to 200 qtys for each item (see Slide 22).
3. Why can’t an organization delete old Spark Good registries?
Once an item has been purchased in your registry, it retains the purchase history hence the registry cannot be deleted. We are working
to improve this feature. However, you can create up to 20 registries per user in your organization. Registries no longer in use can be
made “private” so they are no longer visible to customers.
4. Can you change the name of a Spark Good registry?
Yes, you can make these changes at any time. Kindly note you have to be the creator of the registry (“Lead”) to make any edits to your
registry. If you click on the registry settings, you can edit your registry name, organization cause, registry description and delivery
address.
5. Can you create a charitable donation receipt at any time?
Yes, you can opt in to use this functionality in your nonprofit portal. You can create the template at anytime, even before you create a
Spark Good registry.
6. How can an organization apply for tax exemption?
To enroll in the tax exemption program, please submit your application on this website - https://www.walmart.com/taxexempt/
.
Commonly asked questions for Registry and Tax exemption
Spark Good: A new way of giving designed to spark collective action and big
impact in support of local communities.
Walmart.com Programs: Nonprofit Portal, Round Up and Spark Good Registry
WALMART’S CULTURE OF IMPACT
Our philanthropy focuses on the following:
Creating Opportunity
Advancing Sustainability
Strengthening
Community
Economic Opportunity in
Retail
Climate
Nature
Waste
People in Supply Chains
Finance
Health
Education
Criminal Justice
Diversity, Equity & Inclusion
Center for Racial Equity
Healthier Food for All
Local Community Support
Disaster Relief/Preparedness
Inclusive Communities
Today, we will discuss Spark Good programs that provide local community support.
Learn more about other focus areas at www.walmart.org.
Store Engagement
Customer Engagement
Associate Engagement
Associate Giving
Programs
Registry
Request Event
Space
Round Up
Local Community
Grants
Volunteerism
Always Pays
Connect customers with opportunities to
support local causes
Empower associates to support causes
that are meaningful to them
Raise awareness & provide charitable
donations to local organizations
Nonprofit Engagement
Spark Good programs strive to spark collective action and have
big impact in support of local communities.
The Walmart.com nonprofit portal provides a full suite of charitable resources together in one place.
*currently only available on Walmart.com or in the
Walmart app
Store Engagement
Customer Engagement
Associate Engagement
Today we will discuss the Nonprofit portal, Round Up and Spark Good Registry on
Walmart.com
Associate Giving
Programs
Registry
Request Event
Space
Round Up
Local Community
Grants
Volunteerism
Always Pays
Connect customers with opportunities to
support local causes
Empower associates to support causes
that are meaningful to them
Raise awareness & provide charitable
donations to local organizations
Nonprofit Engagement
Spark Good programs strive to spark collective action and have big impact in support of local communities.
Access a Walmart.com nonprofit portal that provides a full suite of charitable
resources together in one place.
• Overview of program
• How to engage with the program
• Key takeaways
• How to share with customers
We are working to simplify entry points through the Walmart.com nonprofit portal
Previously, you may have accessed (1)
FrontDoor, powered by Cybergrants or
(2) www.walmart.org to engage with
Walmart’s giving programs.
Now, organizations can start at
Walmart.com/nonprofits. All you need is
your FrontDoor email address to connect
across platforms.
NOTE: Bookmark the walmart.com
nonprofit portal to simplify where to
start.
www.walmart.com/nonprofits
Nonprofit Portal
√ Register for Round Up, Registry & Space
√ Access Local Grant Application, approve
volunteerism grant submissions or visit
Walmart Business
Walmart Nonprofit Portal
(www.walmart.com/nonprofits)
The Walmart nonprofit portal is designed to
be a one-stop shop to view and access all of
Spark Good nonprofit giving programs and
resources.
Regardless of your organization type, visit the Walmart.com nonprofit portal
page to get started
Create/log in with a Walmart.com
account that matches your email
address in FrontDoor
A primary user and secondary
user have different access to
programs in the portal.
Access to the portal is only for
501(c)(3) public charities and
NCES Schools currently
Key Takeaways to create a portal
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Step 2:
Complete verification
application
Step 1:
Search and claim your
organization
Step 3:
Update payment
preferences
With proper documentation
submitted, verification may
take less than 48 hours.
Visit FrontDoor website
After you received FrontDoor
verification approval, please
update payment preferences.
There are 3 steps to complete to become a FrontDoor verified
organization
FrontDoor, powered by CyberGrants verifies your organization and your users are legitimate.
How your organization is setup in FrontDoor will affect a user permission in the
Walmart nonprofit portal
Depending on whether you are a primary or secondary user in FrontDoor, it affects your access in Walmart nonprofit
portal and Walmart Spark Good programs.
Primary User in FrontDoor
(1 user)
Secondary User in FrontDoor
(Multiple users)
Nonprofit Portal
√ Set up an account
√ Set up charitable donation
receipts
√ Set up an account
Round Up
√ Register on behalf of the
organization
√ Add ACH
Spark Good Registry
√ Create and manage a registry
Space Request Tool
√ Apply for space
Local Community
Grants
√ Apply for grant
√ Ability to edit address where
check is sent
√ Apply for grant
Associate Engagement
√ Ability to verify and confirm
hours volunteered by associate
Tip: To view who your primary
owner is in FrontDoor, click
“Organizations” or “Users”.
The primary owner will have a
star next to their name.
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Create a new Walmart.com account or log into your
existing account for your organization.
Please use the email address that matches your
FrontDoor email address.
Step 2:
Access resources in portal
Step 1:
Visit Walmart.com/nonprofits
You can now explore resources in the portal!
Please see previous slide 10 on different access to
programs based on user permissions
.
Once you are FrontDoor verified, create and access your nonprofit
portal account on Walmart.com
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As a primary owner, utilize the lobby to see the status of participation in Spark
Good programs with quick links to register for Round up, create and view
registries and share your public profile.
The portal lobby has a NEW look! Simplified view of organizations
with the ability to take action.
Primary user
Sort by Organization name
Organization type
Use location to differentiate each
chapter
Update your Organization profile and
see when it was last updated
Register to Round Up. Quickly
identify chapters that need to be
registered
Create your first Registry or view in
portal
Create a link to share your
Organization Public Profile with donors
(Note: must register for Round Up first to generate a
Public Profile link)
5 6
7 8
1
2 3
4
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The portal lobby has a NEW look! Simplified view of organizations
with the ability to take action.
Secondary
Sort by Organization name
Organization type
Use location to differentiate each
chapter
See when your Organization profile
was last updated by the primary user
Round Up. Send notification to
primary user for organizations that need
to be registered
Create your first Registry or view in
portal
Create a link to share your
Organization Public Profile with donors
(Note: must register for Round Up first to generate a
Public Profile link)
5
6 7
8
1
2
3 4
As a secondary owner, utilize the lobby to see the status of participation in Spark
Good programs with quick links to request the primary user to register for
Round up, create and view registries and share your public profile.
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Scan this QR code to access
Round up How-to Guide
From your nonprofit portal you can register in Round Up on
Walmart.com
Round up is a year-round program available on Walmart.com and in the app. You
will need to register before customers can discover you.
Only primary user can register for Round
Up. Make sure your email address
matches your FrontDoor address.
Your organization will only be
discoverable to customers after
you have registered for Round Up.
Make sure your ACH details in
FrontDoor is updated
Key Takeaways
Round Up
Round Up is a new program that launched September 2022
which creates an opportunity for customers to select a charity
of their choice to donate change at checkout on Walmart.com
and the app. It is not available in stores.
Organizations must be 501(c)(3) public charities or NCES
school and Front Door verified to apply for Round Up.
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Step 2:
Create public profile
Step 1:
Register in Round Up
Step 3:
Confirm ACH payment
There are 4 steps to complete registration so that customers shopping
on Walmart.com or in the app can select your organization to support
Create your donor-facing
profile page
Confirm ACH payment for direct
quarterly deposits from Network
for Good. Any updates to ACH
will be in FrontDoor.
Step 4:
Enroll and confirm
payment
*View of nonprofit portal
Agree to terms of use to
complete registration
Start your registration for
Round Up
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1.Visit Walmart.com/sparkgood
• Type in your organization name
• Input or clear the zip code to search
• Option: Filter by type
• You can see if a charity has registry
or Round up by the labels.
• You will see the charity appear in a
pop up on the right.
Once you have registered in Round Up, there are three ways a
customer can search and select your organization to support.
2. From their Walmart.com Account
Settings
• Go to “Account”
• Click on “Giving & Impact”.
• Search and select a charity.
3. Share your Org Profile
Page directly
• An organization can share a
direct link to their public profile
page.
• A customer can visit that page
and click "Select this charity“ or
“Update my preferred charity” if
they already have a previous
selection.
NOTE: The round up option only appears in a customer’s review order cart after they have selected a nonprofit & added a default payment method of credit/debit.
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How to Track Customer Donations
1. Organization profile page on Walmart.com shows the
count of unique customers donations and is updated
when a customer is charged for their donation.
2. Nonprofit portal page at
Walmart.com/nonprofits displays the dollar amount
donated by customers and is updated quarterly after
payment is disbursed by Network for Good.
3. Network for Good (NFG) account provides a donor
payment report. Register for a free account to
download donor payment reports. Set up requires your
EIN number and after you received a first disbursement
from NFG.
• The primary owner (regardless of whether you have
registered for a free account) will receive emails from
NFG to notify them prior to a disbursement.
1
2
You can track Round Up Donations 3 ways
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Who is Network for Good and what is the disbursement schedule?
Walmart partners with Network for Good, a donor-advised fund, to ensure there is a well-defined manner to disburse Round Up
funds to the organization the customer has recommended.
Donation disbursements from Network for Good to eligible charities will be made on a quarterly basis
, approximately 15-20 working
days after the end of the quarter. Quarters are defined as January-March, April- June, July-September, and October-December.
See Walmart.com Spark Good Round Up Terms of Use
.
Walmart partners with Network for Good to disburse Round Up
donations
Dashboard View of the Free Account with Network for Good
Network for Good Donation Report
• Provides donation date, donation amount, source
(Walmart or other companies), source type
(customer donation or a campaign match),
payment date, and payment method.
• Donor information will be anonymous.
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Scan this QR code to access
Spark Good Registry How-to
Guide
From your Nonprofit Portal you can set up a Spark Good Registry
on Walmart.com
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Spark Good Registry is tailored for the nonprofit community to build lists of
needed items.
Organizations can create up to
20 registries
Only the Role: Lead can edit a registry
after it’s created. Lead can be the primary
or secondary user.
Opt-in and create tax deductible
receipts for donors from
nonprofit portal
Key Takeaways
Spark Good Registry
Registry allows verified public charities to create lists of
necessary products that can be shipped directly to your
nonprofit.
Ideas can include creating registries based on needs or an
event. Provide tax deductible donation receipts for donors.
Create and manage registries from your nonprofit
portal. Any user has access to create and manage their
registries.
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Step 1:
Create a registry
Step 3:
Search items & add to registry
Step 2:
Provide registry details
There are 3 steps to complete so that customers can support your
Spark Good Registry.
• Select your cause, enter a registry
title and description
• Confirm address for where products
will be delivered
• Select public or private for your
registry settings
• Click Create Registry!
• Log into Walmart.com/nonprofit portal
• Select “+ Create Registry”
• To edit existing registries where your
role is: Lead, select “Manage”
• You can create up to 20 registries.
Consider breaking up your registries by
campaigns or needs.
• Search for items or gift cards
available for shipping or pick up
• Add to Registry
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Spark Good: How does our nonprofit portal connect with other websites?
Add items
• Use the search bar on Walmart.com
to add items to your registry
• Select “add to registry" and choose
the registry you want to add it to
• Registries can add up to 200 items
with up to 200 qtys for each item
Update quantities or
delete items
• Use manage to update quantities
needed or purchased.
• Use remove to delete an item from
registries
• Items that have a purchased quantity
cannot be deleted. Reduce quantity
to 0.
• Registries with purchased items
cannot be deleted. Make as private.
Delivery method
• Delivery method varies by item,
ensure that items are available for
shipping or pick up
• Pick Up requires a customer/donor to
pick the product up at the selected
store and drop off at your
organization
• Shipping will arrive by mail to the
address selected
Maintaining the assortment is important to keep your inventory
relevant to current needs.
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Spark Good: How does our nonprofit portal connect with other websites?
Purchase history
• View purchase history and order
number by clicking manage on each
item
• Call 1-800-Walmart to track order
status. Have order number ready
Return items
• Items that are eligible for return,
can be selected by clicking manage
and start and return on item
• Reason for return is required for an
e-gift refund or item replacement
• Return method matches
Walmart.com policy
Share registry
• From the registry page, click on
share this registry for a link to share
with your donors on social media,
newsletters, etc.
• Spark Good registries are searchable
by customers on
walmart.com/
sparkgood
Spark Good: How does our nonprofit portal connect with other websites?
Returning and replacing is EASY because we understand that needs can
change before you’ve had time to update your registry
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You can opt-in to create donation receipts for customers purchasing
items on your registry
View donation receipt history
• From the nonprofit portal, you can customize the email that is sent to donors
about how their donation will support your organization.
• Customers can only request for the receipt if you have opted in.
• The blue section is automatically pulled from your FrontDoor account.
• Keep track of the receipts sent and the order number for
the donation.
Start at the nonprofit portal
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Customers can request donation receipts for the tax-deductible
product donations they purchased on Walmart.com Spark Good Registry
How can customers find their donation receipt?
• Go to Account > Purchase history
• Find the order that was placed for the organization, click on “view
details”
• Under Donation details, expand box and click “Email me my receipt”
• If the order was shipped in multiple orders, a customer will need to
request donation receipt for each order.
Customers can only see
organization name. No
shipping address/location
information is visible.
Example of donation receipt
The information that is entered in
Thank you message and organizational
information is included in the email.
Under Receipt details, shipping
location is not visible. What's
included is organization 's tax ID and
items purchased by customers.
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Spark Good: Call to Action
Create your Walmart nonprofit portal account
Register for Round Up and share with donors
Create a Spark Good Registry and share with donors
Start by sharing your organization’s public profile page!
Next Steps
View our nonprofit communications toolkit
for tips and tricks!
News!
Walmart.com requires email
verification.
Go to your Walmart.com account >
manage account > personal info >
verify email
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Help Desks
Have questions or issues? Chat with our team member on a virtual help desk!
Find the schedule here: www.walmart.org/sparkgood (see section 5)
Help Desks, 12pm CST – 1pm CST (select Tuesdays and Thursday)
Register here:
https://walmart.zoom.us/meeting/register/tJEvcuCpqTkjHNKZm6PrnMWGWstDsAuqK9_5
Interested to learn more? Join us for our upcoming webinars on various
topics! Find the schedule here: www.walmart.org/sparkgood (see section 5)
Upcoming Webinars, 12pm CST – 1pm CST (select Thursdays)
Past webinar decks will be posted on www.walmart.org/sparkgood > How-To Guides
Register here:
https://walmart.zoom.us/webinar/register/8416770024254/WN_AdrmPCncRx6oxUqDkC0ArA
Webinars
Join Us for an upcoming Spark Good Webinar or
Virtual Help Desk
When scanning the QR code to
register from a mobile device, click
on the arrow to see all available
dates.
…or scroll here.
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Spark Good: Resources to help you get started
Spark Good Round Up
Spark Good Registry
Spark Good Space Request Tool
Spark Good Community Grants
Spark Good Associate Engagement
Frequently Asked Questions
Promotional Tools
Note: Scroll down to the bottom of the program page for the FAQs
Get FrontDoor verified
Other Resources
FrontDoor
Verification Guide
How-to Guides
Walmart.com/nonprofits
Walmart.com/SparkGood
Need support?
sparkgoodsupport@walmart.com
Social Tags
Twitter: @Walmartorg
Facebook: @Walmart
Instagram: @Walmart
LinkedIn: @Walmart
Hashtags
#walmartsparkgood
#wmXXXX (store number)
