1 of 7
STATE OF OHIO (DAS)
CLASSIFICATION
SPECIFICATION
CLASSIFICATION SERIES
Insurance Licensing
SERIES NUMBER
6677
MAJOR AGENCIES
Department of Insurance Only
EFFECTIVE
03/10/2024
SERIES PURPOSE
The purpose of the insurance licensing analyst occupation is to issue, review, renew & maintain insurance licenses for
individuals & business entities (e.g., resident & non-resident agents & agencies, Third Party Administrators, Reinsurance
Intermediary, Managing General Agents, Surplus Lines, Public Insurance Adjusters, Viatical Settlement Brokers, Surety
Bail Bond Agents, Limited Line Agents) throughout the country.
At the first level, incumbents perform insurance licensing activities.
At the supervisory level, incumbents manage all insurance licensing activities within assigned unit & supervise insurance
licensing examiners.
At the administrative level, incumbent administers & directs overall insurance licensing program of assigned division &
supervises assigned staff.
JOB TITLE
JOB CODE
PAY GRADE
EFFECTIVE
Insurance Licensing Examiner
66771
30
03/05/2017
CLASS CONCEPT
The full performance level class works under general direction & requires considerable knowledge of agency &/or state
rules, regulations, statutes &/or procedures regarding insurance licensing in order to perform insurance licensing activities
within assigned unit (e.g., Education, Business Entity or Licensing Processing) of insurance licensing division.
JOB CODE
PAY GRADE
EFFECTIVE
66775
14
03/10/2024
CLASS CONCEPT
The supervisory level class works under direction & requires thorough knowledge of federal & state insurance laws,
regulations & standards & agency policies & procedures governing insurance license process, investigative & supervisory
principles/techniques in order to manage all insurance licensing activities within assigned unit (i.e., Education, Business
Entity, or License Processing) of insurance license division & supervise insurance licensing examiners.
JOB TITLE
JOB CODE
PAY GRADE
EFFECTIVE
Insurance Licensing Administrator
66776
16
03/10/2024
CLASS CONCEPT
The administrative level class works under administrative direction & requires extensive knowledge of federal & state
insurance laws, regulations & standards & agency policies & procedures governing insurance license process,
investigative & managerial principles/techniques in order to administer & direct overall insurance licensing program of
assigned division & supervise assigned staff.
2 of 7
JOB TITLE
JOB CODE
B. U.
EFFECTIVE
PAY GRADE
Insurance Licensing Examiner
66771
07
03/05/2017
30
JOB DUTIES IN ORDER OF IMPORTANCE (These duties are illustrative only. Incumbents may perform
some or all of these duties or other job-related duties as assigned.)
Performs i
nsurance licensing activities within assigned unit (e.g., Education, Business Entity or License Processing)
of insurance license division (e.g., reviews, processes, approves, initial and renewal applications, verifies
applications for licensure are complete, reviews websites & industry databases (e.g., National Association of
Insurance Commissioners (NAIC), National Insurance Producer Registry (NIPR), Financial Industry Regulatory
Authority (FINRA), Ohio Secretary of State & other state departments) to determine license status & eligibility for
licensure; reviews analyzes & responds to problem insurance applications; reviews & analyzes background checks,
written statements of circumstances leading to violations, charging documents & other pertinent information that
states charges & allegations against individual or business entity or documents that demonstrate resolution of
charges or any final judgments; prepares investigation/examination reports for possible administrative action;
monitors & reviews active licenses for continued licensure eligibility; tracks & maintains information regarding agent
continuing education; reviews, researches & resolves agent non-compliance issues; processes agent inactivation
suspensions & revocations; tracks & processes suspension reactivation & agent extension requests; reviews &
approves agent pre-licensing & continuing education providers, courses, & instructors; audits, tracks & maintains
information regarding agent education; researches & resolves problems regarding pre-licensing & continuing
education issues; processes & tracks annual or biannual renewals for all license types & education providers.
Researches & resolves problems regarding license status issues; reviews, updates & maintains individual/business
entity information (e.g., name changes, address changes, corporate structure changes, appointment requests,
appointment termination requests & renewal information; reviews & processes license renewals; reviews, processes
& responds to late renewal filings to determine eligibility for reactivation of license; reviews & processes agent
requests to have licenses inactivated, / reactivated or surrendered; uses check tracking system to approve or deny
deposit of checks, returns denied deposits to individuals/business entities; researches & resolves problems with un-
processed checks & processes charges for service fees; reviews & processes requests for home state certification
letters, duplicate licenses & clearance letters; processes & responds to public record requests.
Responds to telephone inquiries & answers questions received by phone, letter, fax or email from
individuals/business entities, insurance companies & public; responds to inquiries & provides general information on
insurance law & procedures; makes recommendations/suggestions to supervisor for efficient resolution of technical
problems.
Performs related office & clerical duties (e.g., opens, time stamps, sorts & distributes incoming division mail; assists
in departmental mass mailings; prepares enters & scans documentation for imaging system; prints
individual/business entity licenses, home state certification letters, clearance letters, inactivation letters, surrender
letters, license termination notices, files documents in prospective filing system; assists department with special
projects).
MAJOR WORKER CHARACTERISTICS
Knowledge of state insurance laws, rules, regulations, statutes & procedures (e.g., Ohio Revised Code dealing with
insurance law: Title 39, Ohio Administrative Code Section 3905, 3916, 3951, 3953, 3959: chapters 3901-1, 3901-3 &
3901-5)*; employee training & development*; office management*; public relations. Skill in operation of personal
computer and applicable software applications (e.g., word processing, spreadsheets, databases). Ability to define
problems, collect data, establish facts & draw valid conclusions; gather documents & prepare accurate & concise
reports; cooperate with co-workers; deal with problems involving several variables in familiar context; resolve
complaints from citizens & government officials.
(*)Developed after employment.
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT
36 mos. trg. or 36
mos. exp. in insurance field (i.e., regulatory or industry) (e.g., agent, licensing technician,
underwriter, claims adjuster); 2 courses or 6 mos. exp. in customer service; 12 mos. trg. or 12 mos. exp. in operation
of personal computer.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
3 of 7
TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT
Not applicable.
UNUSUAL WORKING CONDITIONS
Not applicable.
4 of 7
JOB TITLE
JOB CODE
B. U.
EFFECTIVE
PAY GRADE
Insurance Licensing Supervisor
66775
EX
03/10/2024
14
JOB DUTIES IN ORDER OF IMPORTANCE (These duties are illustrative only. Incumbents may perform some or all
of these duties or other job-related duties as assigned.)
Manages all insurance licensing activities within assigned unit (i.e., Education, Business Entity or License Processing) of
insurance license division & supervises insurance licensing examiners to ensure responses to inquiries from individual
agents &/or company officials both verbally & by written correspondence comply with regulations & requirements (e.g.,
assists with overseeing collection & processing of insurance fees submitted to assigned unit & ensures compliance with
applicable statutes, coordinates review, analysis & processing of insurance license applications including insurance license
applications & resulting background checks that include written statements explaining circumstances of violations, charging
documents, copies of hearing notice or other documents that state charges & allegations against individual or business
entity or other evidence that demonstrates resolution of charges or any final judgments; oversees & coordinates interviews
to gather information & obtain documentation & evidence; oversees preparation of investigation/examination reports;
assists administrator in determining license eligibility; oversees & coordinates tracking of information regarding agent
continuing education requirements, response to inquiries regarding continuing education issues & research & resolution of
problems; monitors processing of agent suspensions/revocations, extension requests & suspension reactivations; monitors
process to determine eligibility & approve licensing of pre-licensing education schools & oversees auditing & tracking of
schools & instructors; researches & reviews insurance statutes, regulations & bulletins); assists division administrator in
developing & implementing policies & procedures, establishing short- & long-term goals/objectives & strategic planning for
division operations & with the biennial budget process; compiles data & prepares reports.
Provides oversight of vendors’ performance & compliance with contracts (e.g., assists with the coordination & oversight of
resolution of problems, conflicts &/or issues involving vendors; assists in preparation & approval of requests for proposals
(i.e., RFP’s) involving License Division tasks); assists in review of insurance licensing forms & applications; makes
recommendations for procedural changes in relation to licensing &/or educational process; oversees electronic conversion
of unit records & disposal of license records; resolves insurance licensing matters dealing with obvious complaint issues;
periodically resolves non-routine licensing problems from individuals, entities & general public; confers with or defers to
insurance licensing administrator regarding complex insurance issues; interprets Ohio insurance laws for insurance
companies located within & outside state of Ohio.
Participates in state of Ohio examination (i.e., testing) review process; presents testimony at departmental hearings;
resolves disagreements regarding insurance laws & procedures with insurance company representatives, insurance agents
& general public.
MAJOR WORKER CHARACTERISTICS
Knowledge of insurance practices governing insurance licensing division; federal & state insurance laws, regulations &
standards & agency policies & procedures governing insurance licensing process (e.g., Ohio Revised Code dealing with
Crimes-Procedures: Title 29; Ohio Revised Code dealing with insurance law: Title 39, Chapters 3905, 3916, 3951, 3953,
3959: Title 1, Chapter 119, 149: Title 17 dealing with incorporated agencies for insurance; Administrative Codes 3901-1,
3901-3, & 3901-5); managerial principles/techniques*; supervisory principles/techniques*; employee training &
development*; office management, interviewing*; business administration; investigative principles/techniques to ensure
compliance with applicable laws, ethic & professional standards*; budgeting*; public relations. Skill in operation of personal
computer & devices (i.e., calculator, cell phone, tablet) & applicable software applications (i.e., spreadsheets, databases,
word processing)*. Ability to define problems, collect data, establish facts & draw valid conclusions; handle sensitive
inquiries from & contacts with insurance officials & general public; gather, collate & classify information about data,
people or things; prepare accurate & concise reports, records, & correspondence; concentrate with attention to detail; deal
with many variables; respond to angry & difficult persons.
(*) Developed after employment.
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT
Completion of undergraduate core program in insurance, accounting or business administration; 5 yrs. exp. in insurance
field (i.e., regulatory or industry)(e.g., agent licensing, compliance & legal); 12 mos. trg. or 12 mos. exp. in operation of
personal computer.
-Or 48 mos. exp. as Insurance Licensing Examiner, 66771.
-Or equivalent of Minimum Class Qualifications For Employment noted above.
5 of 7
TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT
Not applicable.
UNUSUAL WORKING CONDITIONS
Not applicable.
6 of 7
JOB DUTIES IN ORDER OF IMPORTANCE (These duties are illustrative only. Incumbents may perform some or all
of these duties or other job-related duties as assigned.)
Serves as administrator of entire Licensing division (i.e., manages activities of Education, Business Entity & License
Processing units) and supervises assigned staff; addresses complex licensing issues (e.g., provides input regarding
interpretation and impact of new or revised statutes, regulations, and bulletins on current licensing practices and
procedures, develops procedures on how to implement new/revised laws, coordinates review, analysis & processing of
insurance license applications including problem insurance license applications & resulting background checks that include
written statements explaining circumstances of violations, charging documents, copies of hearing notice or other
documents that state charges & allegations against individual or business entity or other evidence that demonstrates
resolution of charges or any final judgments; oversees interviews to gather information & obtain documentation & evidence;
oversees preparation of investigation/examination reports; determines license eligibility, oversees collection & processing
of all license fees in compliance with applicable statutes); responds to inquiries from individual agents & entities,
communicates both verbally & by written correspondence with insurance company officials & agents inside or outside Ohio
regarding regulations, examination requirements & continuing education requirements; answers questions received from
Governor’s office &/or legislators; establishes & implements policies & procedures, establishes short- & long-term divisional
goals/objectives & creates strategic staffing plans, supports the agency with the biennial budget process; compiles data &
prepares reports.
Represents agency director & assistant director on national licensing task forces; meets with National Association of
Insurance Commissioners (i.e., NAIC) subgroups for purpose of promulgation of model laws; serves on agency task forces
regarding insurance licensing related legislation; attends meetings with Securities & Insurance Licensing Association
(SILA); meets with insurance company officials & state-wide agent associations regarding insurance issues & reports
findings & financial data to agency director & assistant director.
Administers agent examination & continuing education requirements & oversees tracking of the requirements (i.e.,
responds to inquiries regarding examination & continuing education issues & research & resolution of problems; monitors
processing of agent suspensions/revocations, extension requests & suspension reactivations; monitors process to
determine eligibility & approve licensing of pre-licensing education schools & oversees auditing & tracking of schools &
instructors, plans); trains &/or monitors training of division personnel, coordinates & directs curriculum ranges for continuing
education courses.
Performs related administrative work (i.e., manages vendors’ performance & compliance with contracts for examination
services); coordinates & oversees resolution of problems, conflicts &/or issues involving vendors; assists in preparation &
approval of requests for proposals (i.e., RFP’s) involving License Division tasks; assists & attends annual test vendor
review meetings & licensing/education forums; researches & reviews insurance statutes, regulations & bulletins to ensure
compliance; assists with drafting & reviewing changes to insurance license statutes, regulations, bulletins & directives for).
Testifies before legislature regarding insurance license legislation; participates in preparation of hearings; testifies in
administrative hearings & court hearings; responsible for activities of Insurance Agent Education Advisory Council.
MAJOR WORKER CHARACTERISTICS
Knowledge of insurance practices governing insurance licensing division; federal & state insurance laws, regulations &
standards & agency policies & procedures governing insurance licensing process (e.g., Ohio Revised Code dealing with
Crimes-Procedures: Title 29; Ohio Revised Code dealing with insurance law: Title 39, Chapters 3905, 3916, 3951, 3953,
3959; Title 1, Chapter 119, 149: Title 17 dealing with incorporated agencies for insurance; Administrative Codes 3901-1,
3901-3 & 3901-5); investigative principles/techniques to ensure compliance with applicable laws, ethic & professional
standards*; managerial principles/techniques*; supervisory principles/techniques; employee training & development; office
management, public relations. Skill in operation of personal computer &/or mainframe computer. Ability to define problems,
collect data, establish facts & draw valid conclusions; handle sensitive inquiries from & contacts with insurance officials &
general public; gather, collate & classify information about data, people or things; prepare accurate & concise
reports.
(*)Developed after employment.
JOB TITLE
JOB CODE
B. U.
EFFECTIVE
PAY GRADE
Insurance Licensing Administrator
66776
EX
03/10/2024
16
7 of 7
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT
Completion of undergraduate core program in business, insurance, criminal justice, law enforcement, computer science or
liberal arts; 7 yrs. exp. in insurance field (i.e., regulatory, industry) (e.g., agent licensing, compliance, & legal) to include 24
mos. trg. or 24 mos. exp. in management &/or employee training & development and 12 mos. trg. or 12 mos. exp. in
operation of personal computer.
-Or 24 months experience as Insurance Licensing Supervisor, 66755
-Or equivalent of Minimum Class Qualifications For Employment noted above.
TRAINING AND DEVELOPMENT REQUIRED TO REMAIN IN THE CLASSIFICATION AFTER EMPLOYMENT
Not applicable.
UNUSUAL WORKING CONDITIONS
Not applicable