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Insurance Licensing Examiner
JOB DUTIES IN ORDER OF IMPORTANCE (These duties are illustrative only. Incumbents may perform
some or all of these duties or other job-related duties as assigned.)
Performs i
nsurance licensing activities within assigned unit (e.g., Education, Business Entity or License Processing)
of insurance license division (e.g., reviews, processes, approves, initial and renewal applications, verifies
applications for licensure are complete, reviews websites & industry databases (e.g., National Association of
Insurance Commissioners (NAIC), National Insurance Producer Registry (NIPR), Financial Industry Regulatory
Authority (FINRA), Ohio Secretary of State & other state departments) to determine license status & eligibility for
licensure; reviews analyzes & responds to problem insurance applications; reviews & analyzes background checks,
written statements of circumstances leading to violations, charging documents & other pertinent information that
states charges & allegations against individual or business entity or documents that demonstrate resolution of
charges or any final judgments; prepares investigation/examination reports for possible administrative action;
monitors & reviews active licenses for continued licensure eligibility; tracks & maintains information regarding agent
continuing education; reviews, researches & resolves agent non-compliance issues; processes agent inactivation
suspensions & revocations; tracks & processes suspension reactivation & agent extension requests; reviews &
approves agent pre-licensing & continuing education providers, courses, & instructors; audits, tracks & maintains
information regarding agent education; researches & resolves problems regarding pre-licensing & continuing
education issues; processes & tracks annual or biannual renewals for all license types & education providers.
Researches & resolves problems regarding license status issues; reviews, updates & maintains individual/business
entity information (e.g., name changes, address changes, corporate structure changes, appointment requests,
appointment termination requests & renewal information; reviews & processes license renewals; reviews, processes
& responds to late renewal filings to determine eligibility for reactivation of license; reviews & processes agent
requests to have licenses inactivated, / reactivated or surrendered; uses check tracking system to approve or deny
deposit of checks, returns denied deposits to individuals/business entities; researches & resolves problems with un-
processed checks & processes charges for service fees; reviews & processes requests for home state certification
letters, duplicate licenses & clearance letters; processes & responds to public record requests.
Responds to telephone inquiries & answers questions received by phone, letter, fax or email from
individuals/business entities, insurance companies & public; responds to inquiries & provides general information on
insurance law & procedures; makes recommendations/suggestions to supervisor for efficient resolution of technical
problems.
Performs related office & clerical duties (e.g., opens, time stamps, sorts & distributes incoming division mail; assists
in departmental mass mailings; prepares enters & scans documentation for imaging system; prints
individual/business entity licenses, home state certification letters, clearance letters, inactivation letters, surrender
letters, license termination notices, files documents in prospective filing system; assists department with special
projects).
MAJOR WORKER CHARACTERISTICS
Knowledge of state insurance laws, rules, regulations, statutes & procedures (e.g., Ohio Revised Code dealing with
insurance law: Title 39, Ohio Administrative Code Section 3905, 3916, 3951, 3953, 3959: chapters 3901-1, 3901-3 &
3901-5)*; employee training & development*; office management*; public relations. Skill in operation of personal
computer and applicable software applications (e.g., word processing, spreadsheets, databases). Ability to define
problems, collect data, establish facts & draw valid conclusions; gather documents & prepare accurate & concise
reports; cooperate with co-workers; deal with problems involving several variables in familiar context; resolve
complaints from citizens & government officials.
(*)Developed after employment.
MINIMUM CLASS QUALIFICATIONS FOR EMPLOYMENT
36 mos. trg. or 36
mos. exp. in insurance field (i.e., regulatory or industry) (e.g., agent, licensing technician,
underwriter, claims adjuster); 2 courses or 6 mos. exp. in customer service; 12 mos. trg. or 12 mos. exp. in operation
of personal computer.
-Or equivalent of Minimum Class Qualifications For Employment noted above.