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Our Lady of the Lake University Notifies Affected Individuals of Information Security
Incident
NOTICE OF DATA BREACH
The privacy and security of the personal information we maintain is of the utmost importance to Our Lady
of the Lake University.
What Happened?
We discovered unauthorized access to our network on or around August 30, 2022.
What We Are Doing.
We immediately launched an investigation in consultation with outside cybersecurity professionals who
regularly investigate and analyze these types of situations to analyze the extent of any compromise of the
information on our network.
What Information Was Involved?
Based on our comprehensive investigation and document review, which concluded on March 3, 2023, we
discovered that a limited amount of personal information was removed from our network in connection
with this incident, including full names and one (1) or more of the following: Social Security numbers,
driver’s license numbers, passport numbers, government identification numbers, Our Lady of the Lake
University identification numbers, dates of birth, bank account information, and/or online credentials.
What You Can Do.
To date, we are not aware of any reports of identity fraud or improper use of any information as a direct
result of this incident. Out of an abundance of caution, we provided written notification of this incident
commencing on or about March 31, 2023 to all those potentially impacted to the extent we had a last known
home address. The notice letter specifies steps affected individuals may take in order to protect themselves,
including enrolling in complimentary credit monitoring services if their Social Security number was
impacted, placing a fraud alert/security freeze on their credit files, obtaining free credit reports, remaining
vigilant in reviewing financial account statements and credit reports for fraudulent or irregular activity, and
contacting their financial institutions to inquire about steps to take to protect accounts if their bank account
information was impacted.
For More Information.
Please accept our apologies that this incident occurred. We are committed to maintaining the privacy of
personal information in our possession and have taken many precautions to safeguard it. We continually
evaluate and modify our practices and internal controls to enhance the security and privacy of personal
information.
Individuals with questions concerning this incident or who would like to determine if they were
impacted may call a dedicated and confidential toll-free response line that we have set up to respond
to questions at 833-570-2976. The response line is available Monday through Friday, 8:00am to
8:00pm, Eastern Time.
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– OTHER IMPORTANT INFORMATION –
Placing a Fraud Alert on Your Credit File.
We recommend that you place an initial one-year “Fraud Alert” on your credit files, at no charge. A fraud
alert tells creditors to contact you personally before they open any new accounts. To place a fraud alert, call
any one of the three major credit bureaus at the numbers listed below. As soon as one credit bureau confirms
your fraud alert, they will notify the others.
Equifax
P.O. Box 105069
Atlanta, GA 30348-5069
https://www.equifax.com/personal/credit-
report-services/credit-fraud-alerts/
(800) 525-6285
Experian
P.O. Box 9554
Allen, TX 75013
https://www.experian.com/fraud/ce
nter.html
(888) 397-3742
TransUnion
Fraud Victim Assistance Department
P.O. Box 2000
Chester, PA 19016-2000
https://www.transunion.com/fraud-alerts
(800) 680-7289
Consider Placing a Security Freeze on Your Credit File.
If you are very concerned about becoming a victim of fraud or identity theft, you may request a “Security
Freeze” be placed on your credit file, at no charge. A security freeze prohibits, with certain specific
exceptions, the consumer reporting agencies from releasing your credit report or any information from it
without your express authorization. You may place a security freeze on your credit report by contacting all
three nationwide credit reporting companies at the numbers below and following the stated directions or by
sending a request in writing, by mail, to all three credit reporting companies:
Equifax Security Freeze
P.O. Box 105788
Atlanta, GA 30348-5788
https://www.equifax.com/personal/credit
-report-services/credit-freeze/
(888)-298-0045
Experian Security Freeze
P.O. Box 9554
Allen, TX 75013
http://experian.com/freeze
(888) 397-3742
TransUnion Security Freeze
P.O. Box 160
Woodlyn, PA 19094
https://www.transunion.com/credit-freeze
(888) 909-8872
In order to place the security freeze, you’ll need to supply your name, address, date of birth, Social Security
number and other personal information. After receiving your freeze request, each credit reporting company
will send you a confirmation letter containing a unique PIN (personal identification number) or
password. Keep the PIN or password in a safe place. You will need it if you choose to lift the freeze.
If your personal information has been used to file a false tax return, to open an account or to attempt to
open an account in your name or to commit fraud or other crimes against you, you may file a police report
in the City in which you currently reside.
Obtaining a Free Credit Report.
Under federal law, you are entitled to one free credit report every 12 months from each of the above three
major nationwide credit reporting companies. Call 1-877-322-8228 or request your free credit reports online
at www.annualcreditreport.com. Once you receive your credit reports, review them for discrepancies.
Identify any accounts you did not open or inquiries from creditors that you did not authorize. Verify all
information is correct. If you have questions or notice incorrect information, contact the credit reporting
company.
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Additional Helpful Resources.
Even if you do not find any suspicious activity on your initial credit reports, the Federal Trade Commission
(FTC) recommends that you check your credit reports periodically. Checking your credit report periodically
can help you spot problems and address them quickly.
If you find suspicious activity on your credit reports or have reason to believe your information is being
misused, call your local law enforcement agency and file a police report. Be sure to obtain a copy of the
police report, as many creditors will want the information it contains to absolve you of the fraudulent debts.
You may also file a complaint with the FTC by contacting them on the web at www.ftc.gov/idtheft, by
phone at 1-877-IDTHEFT (1-877-438-4338), or by mail at Federal Trade Commission, Consumer
Response Center, 600 Pennsylvania Avenue, NW, Washington, DC 20580. Your complaint will be added
to the FTC’s Identity Theft Data Clearinghouse, where it will be accessible to law enforcement for their
investigations. In addition, you may obtain information from the FTC about fraud alerts and security
freezes.
If your notice letter states that your bank account information impacted, we recommend that you contact
your financial institution to inquire about steps to take to protect your account, including whether you
should close your account or obtain a new account number.
Iowa Residents: You may contact law enforcement or the Iowa Attorney General’s Office to report
suspected incidents of identity Theft: Office of the Attorney General of Iowa, Consumer Protection
Division, Hoover State Office Building, 1305 East Walnut Street, Des Moines, IA 50319,
www.iowaattorneygeneral.gov, Telephone: (515) 281-5164.
Maryland Residents: You may obtain information about avoiding identity theft from the Maryland
Attorney General’s Office: Office of the Attorney General of Maryland, Consumer Protection Division,
200 St. Paul Place, Baltimore, MD 21202, www.oag.state.md.us/Consumer, Telephone: 1-888-743-0023.
Massachusetts Residents: Under Massachusetts law, you have the right to obtain a police report in regard
to this incident. If you are the victim of identity theft, you also have the right to file a police report and
obtain a copy of it.
New Mexico Residents: You have rights under the federal Fair Credit Reporting Act (FCRA). These
include, among others, the right to know what is in your file; to dispute incomplete or inaccurate
information; and to have consumer reporting agencies correct or delete inaccurate, incomplete, or
unverifiable information. For more information about the FCRA, please visit
www.consumer.ftc.gov/articles/pdf-0096-fair-credit-reporting-act.pdf or www.ftc.gov.
In Addition, New Mexico Consumers Have the Right to Obtain a Security Freeze or Submit a Declaration
of Removal
As noted above, you may obtain a security freeze on your credit report to protect your privacy and ensure
that credit is not granted in your name without your knowledge. You may submit a declaration of removal
to remove information placed in your credit report as a result of being a victim of identity theft. You have
a right to place a security freeze on your credit report or submit a declaration of removal pursuant to the
Fair Credit Reporting and Identity Security Act.
The security freeze is designed to prevent credit, loans, and services from being approved in your name
without your consent. When you place a security freeze on your credit report, you will be provided with a
personal identification number, password, or similar device to use if you choose to remove the freeze on
your credit report or to temporarily authorize the release of your credit report to a specific party or parties
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or for a specific period of time after the freeze is in place. To remove the freeze or to provide authorization
for the temporary release of your credit report, you must contact the consumer reporting agency and provide
all of the following:
1. The unique personal identification number, password, or similar device provided by the consumer
reporting agency;
2. Proper identification to verify your identity; and
3. Information regarding the third party or parties who are to receive the credit report or the period of
time for which the credit report may be released to users of the credit report.
A consumer reporting agency that receives a request from a consumer to lift temporarily a freeze on a credit
report shall comply with the request no later than three business days after receiving the request. As of
September 1, 2008, a consumer reporting agency shall comply with the request within fifteen minutes of
receiving the request by a secure electronic method or by telephone.
A security freeze does not apply in all circumstances, such as where you have an existing account
relationship and a copy of your credit report is requested by your existing creditor or its agents for certain
types of account review, collection, fraud control, or similar activities; for use in setting or adjusting an
insurance rate or claim or insurance underwriting; for certain governmental purposes; and for purposes of
prescreening as defined in the federal Fair Credit Reporting Act.
If you are actively seeking a new credit, loan, utility, telephone, or insurance account, you should
understand that the procedures involved in lifting a security freeze may slow your own applications for
credit. You should plan ahead and lift a freeze, either completely if you are shopping around or specifically
for a certain creditor, with enough advance notice before you apply for new credit for the lifting to take
effect. You should contact a consumer reporting agency and request it to lift the freeze at least three business
days before applying. As of September 1, 2008, if you contact a consumer reporting agency by a secure
electronic method or by telephone, the consumer reporting agency should lift the freeze within fifteen
minutes. You have a right to bring a civil action against a consumer reporting agency that violates your
rights under the Fair Credit Reporting and Identity Security Act.
To place a security freeze on your credit report, you must send a request to each of the three major consumer
reporting agencies: Equifax, Experian, and TransUnion. You may contact these agencies using the contact
information provided above.
New York Residents: You may obtain information about preventing identity theft from the New York
Attorney General’s Office: Office of the Attorney General, The Capitol, Albany, NY 12224-0341;
https://ag.ny.gov/consumer-frauds-bureau/identity-theft; Telephone: 800-771-7755 (TDD/TYY Support:
800-788-9898); Medicare Fraud Control Unit Direct Line: 212-417-5397.
North Carolina Residents: You may obtain information about preventing identity theft from the North
Carolina Attorney General’s Office: Office of the Attorney General of North Carolina, Department of
Justice, 9001 Mail Service Center, Raleigh, NC 27699-9001, www.ncdoj.gov/, Telephone: 877-566-7226.
Oregon Residents: You may obtain information about preventing identity theft from the Oregon Attorney
General’s Office: Oregon Department of Justice, 1162 Court Street NE, Salem, OR 97301-4096,
www.doj.state.or.us/, Telephone: 877-877-9392.
Rhode Island Residents: You may contact law enforcement, such as the Rhode Island Attorney General’s
Office, to report incidents of identity theft or to learn about steps you can take to protect yourself from
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identity theft. You can contact the Rhode Island Attorney General at: Rhode Island Office of the Attorney
General, 150 South Main Street, Providence, RI 02903, www.riag.ri.gov, (401) 274-4400.
As noted above, you may obtain a security freeze on your credit report to protect your privacy and ensure
that credit is not granted in your name without your knowledge. You have a right to place a “security freeze”
on your credit report pursuant to chapter 48 of title 6 of the Identity Theft Prevention Act of 2006.
The security freeze is designed to prevent credit, loans, and services from being approved in your name
without your consent. When you place a security freeze on your credit report, within five (5) business days
you will be provided a personal identification number or password to use if you choose to remove the freeze
on your credit report or to temporarily authorize the release of your credit report for a specific period of
time after the freeze is in place. To provide that authorization, you must contact the consumer reporting
agency and provide all of the following:
1. The unique personal identification number or password provided by the consumer
reporting agency.
2. Proper identification to verify your identity.
3. The proper information regarding the period of time for which the report shall be available
to users of the credit report.
A consumer reporting agency that receives a request in writing from a consumer to temporarily lift a freeze
on a credit report must comply with the request no later than three (3) business days after receiving the
request. If the request is made online or by phone, the consumer reporting agency must comply with the
request within one (1) hour.
A security freeze does not apply to circumstances where you have an existing account relationship and a
copy of your report is requested by your existing creditor or its agents or affiliates for certain types of an
account review, collection, fraud control, or similar activities.
If you are actively seeking a new credit, loan, utility, telephone, or insurance account, you should
understand that the procedures involved in lifting a security freeze may slow your own applications for
credit. You should plan ahead and lift a freeze -- either completely, if you are shopping around, or
specifically for a certain creditor -- with enough advance notice before you apply for new credit for the
lifting to take effect.
You have a right to bring a civil action against someone who violates your rights under the credit reporting
laws. The action can be brought against a consumer reporting agency or a user of your credit report.
To place a security freeze on your credit report, you must send a request to each of the three major consumer
reporting agencies: Equifax, Experian, and TransUnion. These agencies can be contacted using the contact
information provided above.
In order to request a security freeze, you may need to provide the following information:
1. Your full name (including middle initial as well as Jr., Sr., II, III, etc.);
2. Social Security number;
3. Date of birth;
4. Complete address;
5. Prior addresses;
6. Proof(s) of identification (state driver’s license or ID card, military identification, birth certificate,
etc.); and
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7. If you are a victim of identity theft, a copy of either the police report, investigative report, or
complaint to a law enforcement agency concerning identity theft.
Approximately seven (7) Rhode Island residents were impacted by this incident.
Washington, D.C. Residents: You may obtain information about preventing identity theft from the Office
of the Attorney General for the District of Columbia, 441 4th Street NW, Suite 110 South, Washington
D.C. 2001, https://oag.dc.gov/consumer-protection, Telephone: 1-202-727-3400.
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