MMuirtuirton Hon Houseouse
Care Home Service
AA3<2G(=/2
:/7@5=E@73
&'+
*3:3>6=<3
Type of inspection:
+</<<=C<132
Completed on:
$=D3;03@
Service provided by: Service provider number:
"/@16E==2/@3=;3A$=@B6
"7;7B32
)&
Service no:
)
About the service
#C7@B=<=CA37A:=1/B327<B63B=E<=4:/7@5=E@73&3@B6A67@3*630C7:27AB@/27B7=</:/<2B636=CA37A
A7BC/B32E7B67<:/@53E==2:/<25@=C<2AB6/B1/<033<8=G320G@3A723<BA/<2B637@D7A7B=@A
*636=;31/</11=;;=2/B3C>B=>3=>:3/<27AA3B=CB=D3@BE=AB=@3GAE7B6:74B/113AAB=B63C>>3@
O==@#/>:3/<2(=E/<C<7BAAC>>=@B=:23@4@/7:/2C:BA/<2/@3:=1/B32=<B635@=C<2O==@+>AB/7@AB63@3
/@3B63:23@/<23316C<7BAE6716AC>>=@B>3=>:3:7D7<5E7B6;=@3/2D/<13223;3<B7//<2@716B,73E
C<7BE6716>@=D723AAC>>=@B4=@/2C:BAE7B6/:3/@<7<527A/07:7BG::@==;A6/D33<AC7B3B=7:3BA/<2B63@3/@3
1=;;C</:0/B6A/<2A6=E3@A:=1/B32=<3/16O==@
*63A3@D7137A>@=D72320G"/@16E==2/@3=;3A$=@B6"7;7B32*637@AB/B32/7;A/<2=0831B7D3A/@3B=
3</0:3
3D3@G=<3B=3<8=G:743B=B634C::-3<3D3@4=@53BB6/B=C@@3A723<BA/@37<27D72C/:A/<2E3B@3/BB63;
E7B6275<7BG>@7D/1G/<2@3A>31BE67:3=443@7<54@332=;=416=713/<2/A;C167<23>3<23<13/A>=AA70:37<
/AC>>=@B7D3/<21/@7<53<D7@=<;3<B
About the inspection
*67AE/A/<C</<<=C<132 7<A>31B7=<E6716B==9>:/13=</<2!C:G*637<A>31B7=<E/A1/@@732=CB
0G7<A>31B=@A4@=;B63/@3 <A>31B=@/B3*=>@3>/@34=@B637<A>31B7=<E3@3D73E327<4=@;/B7=</0=CBB63
A3@D713*67A7<1:C232>@3D7=CA7<A>31B7=<N<27<5A@357AB@/B7=<7<4=@;/B7=<7<4=@;/B7=<AC0;7BB320GB63
A3@D713/<27<B3::753<135/B63@32A7<13B63:/AB7<A>31B7=< <;/97<5=C@3D/:C/B7=<A=4B63A3@D713E3
M A>=93E7B6>3=>:3CA7<5B63A3@D713/<2@3:/B7D3A
M A>=93E7B6;3;03@A=4AB/44/<2;/</53;3<B
M A>=93E7B6D7A7B7<5>@=43AA7=</:A
M =0A3@D32>@/1B713/<22/7:G:743
M @3D73E322=1C;3<BA
Inspection rInspection reporteport
Inspection report for Muirton House
page 2 of 11
Key messages
M &3=>:3:7D7<57<B631/@36=;3E3@36/>>G/<2A3BB:32
M <5/53;3<BE7B6A3@D713CA3@AE/AD/:C30/A32/<2>3@A=<13<B@32
M -3=0A3@D32E/@;97<27<B3@/1B7=<A03BE33<>3=>:3/<2B63AB/44E6=1/@324=@B63;
M :7<71/:E/AB3;/</53;3<B<33232B=7;>@=D3
M *63>@=D723@A6=C:27;>@=D3B637@?C/:7BG/AAC@/<13>@=13AA3AB=3<AC@3B63G/@334431B7D3/<2
AC>>=@B1=<B7<C=CA7;>@=D3;3<B
From this inspection we evaluated this service as:
<3D/:C/B7<5?C/:7BGE3CA3/A7F>=7<BA1/:3E63@37AC<A/B7A4/1B=@G/<27A3F13::3<B
=EE3::2=E3AC>>=@B>3=>:3AE3::037<5 23?C/B3
=E5==27A=C@:3/23@A67> 23?C/B3
=E5==27A=C@AB/44B3/; ==2
=E5==27A=C@A3BB7<5 23?C/B3
=EE3::7A=C@1/@3/<2AC>>=@B>:/<<32 23?C/B3
C@B63@23B/7:A=<B63>/@B71C:/@/@3/A7<A>31B32/@3>@=D7232/BB633<2=4B67A@3>=@B
Inspection rInspection reporteport
Inspection report for Muirton House
page 3 of 11
How well do we support people's wellbeing? 3 - Adequate
-33D/:C/B32B67A93G?C3AB7=</A/23?C/B3E63@3AB@3<5B6A=<:G8CAB=CBE375632E3/9<3AA3A
-3=0A3@D32B6/B>3=>:3E3@3B@3/B32E7B697<2<3AA1=;>/AA7=<275<7BG/<2@3A>31B-3A/EB6/BAB/44
E3@34=1CA32=</1673D7<5B6303AB=CB1=;3A4=@>3=>:3/<2B6/B>3=>:33F>3@73<17<51/@3E3@3:7AB3<32B=
&3=>:3E3@353<3@/::G6/>>GE7B6B63A3@D713B63G@3137D32)B/44B==9B7;3B=3<AC@3B6/B>3=>:3E3@3
6/>>G/<2/BB3<232B=B637@<332A7</E/@;/<21/@7<5;/<<3@)B/44E3@34=1CAA32=</1673D7<5B6303AB
=CB1=;3A4=@>3=>:3:7D7<57<#C7@B=<=CA3=;;3<BA4@=;A=;3@3:/B7D3A7<1:C232AB/44/@3/::
3FB@3;3:G<713B63AB/44/@3/:E/GAE3:1=;7<5/<27BA/5@3/B>:/13/<2B63AB/44/@34/<B/AB71
(35C:/@/113AAB=;3/<7<54C:/1B7D7B73A7A7;>=@B/<BB=933>>3=>:3E3::/<2>@=;=B3B637@A3<A3=4
E3::037<5 <27D72C/:1/@3>:/<A23B/7:32>3=>:3A:37AC@37<B3@3ABA/<2E3@3/2=<3>:/<E671623;=<AB@/B32
6=EA=17/:7<1:CA7=<E/A/1673D327</11=@2/<13E7B6B637<27D72C/:AE7A63A/<2/07:7BG 6/7@2@3AA3@
D7A7B32E339:G/<2>3=>:31=C:2/:A=/113AA;/AA/53B63@/>G *63A3@D71303<3NB324@=;6/D7<5B6@33
/1B7D7BG1==@27</B=@A/</1B7D7B73A>@=5@/;;36/2033<23D3:=>324=@3/16C<7B/<2E/A27A>:/G327<
3/16 )B/44E=@932E3::/B933>7<5>3=>:33<5/532B6@=C56=CBB632/G/<2E3=0A3@D32AB/44B/97<5B7;3B=
B/:9B=>3=>:3-3=0A3@D32>3=>:3 3<5/5327</1B7D7B73A AC16/A0=/@25/;3A875A/E>CHH:3A/<2>/7<B7<5
>=>>73A4=@/(3;3;0@/<13/G27A>:/G/<2=B63@A3<8=G7<5/16C@16A3@D713/<2=B63@A
&3=>:3 B=:2CAB63G3<8=G32037<5=CB7<B635/@23<A5=7<5=<=CB7<5A7<B63;7<70CA/<2/BB3<27<5B63
:=1/:1=;;C<7BG@73<2A67>/4J%<3@3:/B7D3B=:2CAB63G2=:=BA=4B67<5AB63GE3@3231=@/B7<51C>1/93A
B63=B63@2/G*63A3@D713/:A=03<3NB324@=;6/D7<5B637@=E<B@/<A>=@BE6716;3/<B>3=>:31=C:203
7<D=:D327<B637@:=1/:1=;;C<7BGBB63B7;3=4=C@7<A>31B7=<B63>@=D723@E/A7<B63>@=13AA=4@31@C7B7<5
/2@7D3@
==2E/A=45==2?C/:7BG/<2E3A/EB6/B74>3=>:3272<=BE/<B/<GB67<5=<B63;3<C /:B3@</B7D3=>B7=<A
E3@3>@=D7232&3=>:3E3@33<1=C@/532/<2AC>>=@B32E7B63/B7<5/<22@7<97<57</97<2/<2275<7N32E/G
/<2B63@3E3@3AB/447<3/1627<7<5@==;B=>@=D723AC>>=@B/<2/AA7AB/<134=@B6=A3E6=<332327B%D3@/::
B6327<7<53F>3@73<13E/A/?C73B>:3/A/<B/<2@3:/F323D3<BB6/B>@=D7232/1=;4=@B/0:3A=17/:3F>3@73<13
4=@>3=>:3
&3=>:3AA>317N1273B/@G<332AE3@3/AA3AA32CA7<5/@31=5<7A32@7A9/AA3AA;3<BB==:*67A63:>323<AC@3
B6/B7<27D72C/:AE7B6A>317N1@3?C7@3;3<BAE3@357D3</>>@=>@7/B3273BA/<2OC72AB=AC7BB637@<332A)B/44
>@=D7232/5==2/11=C<B=4B637@9<=E:3253/<2E3@3/E/@3=4B637;>=@B/<13=44==2<CB@7B7=</<2
6G2@/B7=<*63G1=C:2723<B74G>3=>:3/B@7A9=4E3756B:=AA/<2B63;3/AC@3A7<>:/13B=;7B75/B3@7A9-3
A/EB6/BB63@3E/A1:3/@6/<2E@7BB3<7<4=@;/B7=<7<B6397B163<@35/@27<5>3=>:3=<4=@B7N32273BA
@/<2=;A/;>:7<5=41/@3@31=@2A7<271/B32B6/B>3=>:3E3@3;/7<B/7<7<5B637@E3756B
-3/:A=:==932/B/A/;>:3=4;3271/B7=</2;7<7AB@/B7=<@31=@2A-3A/EB6/B>3=>:3E3@3@3137D7<5B63
1=@@31B;3271/B7=</BB637@>@3A1@7032B7;3AB67A63:>32;33B>3=>:3A;3271/:<332A*63A3@D7136/2/
A/43E3::;/</532;3271/B7=<AGAB3;::AB/447<D=:D327<B63/2;7<7AB@/B7=<=4 ;3271/B7=<6/2@3137D32
B@/7<7<5/<21:3/@5C72/<13E/A7<>:/13B=AC>>=@BB67AB/A9A/43:G*63@3E/A5==2=D3@A756B=4;3271/B7=<
;/</53;3<B/<2E3E3@31=<N23<BB6/B>3=>:3A;3271/B7=<<332AE3@3@3D73E32/<2;=<7B=@32=</
@35C:/@0/A7A
Inspection rInspection reporteport
Inspection report for Muirton House
page 4 of 11
*=>71/:;3271/B7=<A6=C:2037<27D72C/::G</;32/<22/B32E63<=>3<32B=3<AC@3A/43/<234431B7D3CA3
*63;/</53;3<B/<2@31=@2933>7<5=4B=>71/:;3271/B7=<<33232B=037;>@=D32B=3<AC@31=@@31B
/>>:71/B7=<=41@3/;A/<2B6/BB63GE3@3E7B67<B637@3F>7@G2/B3</@3/4=@7;>@=D3;3<B7A;/23
&3=>:303<3NB324@=;@35C:/@/113AAB=@3:3D/<B63/:B6>@=43AA7=</:AB=AC>>=@BB637@63/:B6/<2E3::037<5
)B/446/25==2:7<9A/<2@3:/B7=<A67>AE7B6:=1/:63/:B6>@=43AA7=</:AAC16/AB63&>@/1B713>=27/B@7AB
<CB@7B7=<7AB/<2;3<B/:63/:B6B3/;%<3>3@A=<B=:2CA;G@3:/B7D37AD3@GE3:::==932/4B3@)63A/:E/GA
D3@G1:3/</<263@6/7@7A<713)63A/:=B03BB3@<=EB6/<A63E/A034=@3A63E3<B7<
-3A>=93E7B6AB/44/0=CB933>7<5>3=>:3A/43*63GE3@3/0:3B=23;=<AB@/B3/5==2E=@97<59<=E:3253
=4E6/B7B;756B;3/<74>3=>:3E3@3/B@7A9/<2B=E6=;B63GE=C:2@3>=@B/<G1=<13@<A*67A;3/<B
>3=>:31=C:20393>BA/434@=;6/@;
%D3@/::E34=C<2B636=;3E/A53<3@/::G1:3/</<2B72G=CA3933>7<5/<22=;3AB71AB/446/25==2
/E/@3<3AA=4B63@3?C7@3;3<B4=@3<6/<1321:3/<7<5/<2:/C<2@G;/</53;3<B/<2E3@3/E/@3=4B63
1=@@31B23B3@53<BAB=CA3-3D73E32>3=>:3A@==;A/<2E34=C<2;=AB=4B63;B=034@3A6/<21:3/<
=E3D3@7<=<3>3@A=<A@==;E34=C<2B63O==@B=03C<1:3/</<2A=;37B3;A=43?C7>;3<BAC16/A
A6=E3@16/7@A<33232B=03@3>:/132B=3<AC@3B63G1=C:2031:3/<3234431B7D3:G
-34=C<2B6/B;/</53;3<B>@=13AA3AAC16/A3<D7@=<;3<B/:16319A/<2/C27BAE3@3<=B4C::G34431B7D3
:B6=C56AB/44/BB3;>B32B=1:3/<>C::1=@2AB63G272<=B6/D3/1:3/</0:3AC@4/13/<2/A/@3AC:B/>>3/@32
27@BG-31=C:2B63@34=@3<=B031=<N23<BB6/B>C::16=@2AE3@34@33=41=<B/;7</B7=<<C;03@=4
;/BB@3AA3AE3@34=C<2B=03AB/7<32/<21=;>@=;7A32E7B60=2GOC72A)B/44E3@3<=B/:E/GA27A>=A7<5=4
B637@>3@A=</:>@=B31B7D33?C7>;3<B&&7<B63/>>@=>@7/B31=<B/7<3@A/<23FB3@</:1:7<71/:E/AB307<A
E3@3<=B:=1932*63A3>@/1B713A;/G >@3A3<B/@7A9B=>3=>:3:7D7<57<B636=;3AB/44D7A7B=@A/<2B63
>C0:71@3?C7@3;3<B7A;/23
Requirements
G313;03@B63>@=D723@;CAB3<AC@3B6/B>3=>:3E6=CA3B63A3@D7133F>3@73<13/A/431:3/<
/<2E3::;/7<B/7<323<D7@=<;3<B*=2=B67AB63>@=D723@;CAB/B/;7<7;C;
/3<AC@3B6/BB63>@3;7A3A4C@<7A67<5A/<23?C7>;3<B/@31:3/<B72G/<2E3::;/7<B/7<32 <>/@B71C:/@
;/BB@3AA3A;CAB0393>B1:3/</<2@3>:/132E63<<313AA/@G
03<AC@3B63@3/@3@35C:/@/<234431B7D33<D7@=<;3<B/:/C27BA7<>:/13
13<AC@3B6/B/::>C::1=@2A/@3@3>:/132/<21:3/</0:3
23<AC@3B6/B1:7<71/:E/AB37AAB=@32A/43:G/<227A>=A32=47</;/<<3@E6716B/93A/11=C<B=4B63;=AB
C>B=2/B35C72/<134@=;3/:B6&@=B31B7=<)1=B:/<2
*67A7AB=1=;>:GE7B6(35C:/B7=</-3:4/@3=4CA3@A=4*63)=17/:/@3/<2)=17/:-=@9 ;>@=D3;3<B
)1=B:/<2(3?C7@3;3<BA4=@/@3)3@D713A(35C:/B7=<A)) 
Inspection rInspection reporteport
Inspection report for Muirton House
page 5 of 11
*67A7A7<=@23@B=3<AC@3B6/B1/@3/<2AC>>=@B7A1=<A7AB3<BE7B6B633/:B6/<2)=17/:/@3)B/<2/@2A
))E6716AB/B3B6/B 3F>3@73<13/<3<D7@=<;3<BB6/B7AE3:::==932/4B3@E7B61:3/<B72G/<2E3::
;/7<B/7<32>@3;7A3A4C@<7A67<5A/<23?C7>;3<B))
Areas for improvement
*63A3@D713A6=C:23<AC@3B6/B;/</53;3<B=4B=>71/:;3271/B7=<A7A7;>@=D32E7B67<B636=;3
<=@23@B=/1673D3B67AB63A3@D713A6=C:23<AC@3B6/B
M ;3271/B7=<AE6716/@31@3/;A=7<B;3<BA=@:7?C72AA6=C:26/D3B632/B3=>3<32@31=@232=<B63
>/19/57<5A=B63G/@3<=BCA32/4B3@3F>7@G2/B3
(35C:/@/C27B7<5=4B=>71/:;3271/B7=<AB/93>:/13B=3<AC@3B6/B<=;3271/B7=<7A/>>:732E67167A=CB=4
2/B3
*67A7AB=3<AC@3B6/B1/@3/<2AC>>=@B7A1=<A7AB3<BE7B6B633/:B6/<2)=17/:/@3)B/<2/@2A))E6716
AB/B3AB6/BK<GB@3/B;3<B=@7<B3@D3<B7=<B6/B 3F>3@73<137AA/43/<234431B7D3L))
How good is our leadership? 3 - Adequate
&3=>:3A6=C:203<3NB4@=;/1C:BC@3=41=<B7<C=CA7;>@=D3;3<BE7B6@=0CAB>@=13AA3A7<>:/13B=3<AC@3
5==2=CB1=;3A4=@>3=>:3-33D/:C/B32B67A93G?C3AB7=</A/23?C/B3E63@3B63@3E3@3A=;3AB@3<5B6A
0CBB63A38CAB=CBE375632E3/9<3AA3A
'C/:7BG/AAC@/<13A/@316319AB6/B/@31/@@732=CBB=3<AC@3B6/B>3=>:36/D3A/43/<2>=A7B7D33F>3@73<13A
*63A316319A3<AC@37AAC3A/@3723<B7N32/<2B6/B/1B7=<A/@3B/93<B=7;>@=D3
B7A/19<=E:32532B6/B#C7@B=<=CA31/@36=;36/A3F>3@73<132A75<7N1/<B@31@C7B;3<B16/::3<53A/<2
B6/BB63A3@D7136/A6/2B=@3:G=</6756CA/53=4/53<1GAB/44*67A6/A7;>/1B32=<B/A9AE6716
;/</53;3<BE=C:253<3@/::GC<23@B/93/<26/A>CB/227B7=</:>@3AAC@3=<;/</53;3<B/<2B631=@3AB/44
B3/;
-3A/EB6/BB63@3E/A/E723@/<53=4?C/:7BG/AAC@/<13;3/AC@3A7<>:/131=D3@7<5/@3/AAC16/A 1/@3
>:/<<7<5AB/<2/@2A=41/@34/::A <CB@7B7=< 7<431B7=<>@3D3<B7=</<21=<B@=:A97<1/@3 ;3271/B7=</<2 B63
3<D7@=<;3<B -67:ABA=;3E3@334431B7D37<;=<7B=@7<5A>317N1/A>31BA=4B63A3@D713E3<=B32 /:/19=4
1=<A7AB3<1GE7B6A=;3 /C27BA;=@334431B7D3B6/<=B63@A=@3F/;>:3 B63@3E3@3 AGAB3;A7<>:/13E6716
>@=D7232>3=>:3E7B6=>>=@BC<7B73AB=A6/@3B637@D73EA/<2E3 A/E3D723<13=4B637@AC553AB7=<A037<5
7;>:3;3<B32B=AC>>=@B7;>@=D32=CB1=;3A=@ =B63@/@3/AE63@3/C27BA 723<B7N32 B6/B/1B7=<AE3@3
@3?C7@32B63A3E3@3<=B/:E/GA4=::=E32C> BE/AB63@34=@3C<1:3/@6=EA=;3=4B63>@=13AA3A7<>:/13
:32B=7;>@=D3;3<BAE7B67<B63A3@D713/<203BB3@ =CB1=;3A4=@>3=>:3 -327A1CAA32B67AE7B6B63;/</53@
E6=/2D7A32B6/BB67A7AAC3E/A037<5/22@3AA32
-3 E3@3@3/AAC@32B=A33 B6/BB63A3@D7136/2/<7;>@=D3;3<B>:/<7<>:/13E6716723<B7N32/@3/A4=@
23D3:=>;3<B B67A7A7;>=@B/<B4=@5==25=D3@</<13 </227B7=<B63>:/<723<B7N32/@3/AE63@34C@B63@
B@/7<7<5E/A@3?C7@327<=@23@B=7<1@3/A3AB/44A9<=E:3253@32C13@7A9/<27;>@=D3>3=>:3AA/43BG -3
27A1CAA32B63<332B=@35C:/@:G@3D73E/<2@31=@2B63=CB1=;3=4/1B7=<AB/93<7<=@23@B=7;>/1B34431B7D3
16/<53/<2/AA7ABE7B6B631=<B7<C=CA23D3:=>;3<B=4B63A3@D713
Inspection rInspection reporteport
Inspection report for Muirton House
page 6 of 11
-31=<1:C232B6/BB63AGAB3;A7<>:/13 <332324C@B63@E=@9B=3<AC@3B63G/@34C::GCB7:7A323;0322327<
>@/1B7132@7D37;>@=D3;3<B/<2 >@=B31BB63E3:4/@3=4>3=>:3E6=3F>3@73<131/@3*63A3@D713A6=C:257D3
4C@B63@1=<A723@/B7=<B=/AA3AA7<5B63?C/:7BG=4B63A3@D713/5/7<AB/5@33203AB>@/1B713AB/<2/@2A
@3?C7@3;3<B7A;/23
Requirements
G#/@16B63>@=D723@;CAB23;=<AB@/B3B6/BA3@D713CA3@A3F>3@73<131=<A7AB3<B:G5==2
=CB1=;3A/<2B6/B?C/:7BG/AAC@/<13>@=13AA3A/@3E3::;/</532/<234431B7D3
*67A;CAB7<1:C230CB7A<=B:7;7B32B=3<AC@7<5B6/B
/ ?C/:7BG/AAC@/<13AGAB3;A AC>>=@B/1C:BC@3=41=<B7<C=CA7;>@=D3;3<B
0/@334431B7D37<723<B74G7<57AAC3AB6/B;/G6/D3/<35/B7D37;>/1B=<>3=>:3A63/:B6/<2E3:4/@3/<2
B6/B/<G7AAC3A/@3B7;3=CA:G/22@3AA32
1;/</53;3<B6/D3/1:3/@=D3@D73E=4AB/44B@/7<7<57<1:C27<5/<G5/>A7<AB/44AA97::A=@9<=E:3253
1 AGAB3;A/<2>@=13AA3A7<@3:/B7=<B=1/@3>:/<<7<5 /<2/11723<B7<1723<B;=<7B=@7<5 /@34C@B63@
3<6/<132
*67A7A7<=@23@B=1=;>:GE7B6@35C:/B7=<A/<2/=4*63)=17/:/@3/<2)=17/:-=@9 ;>@=D3;3<B
)1=B:/<2(3?C7@3;3<BA4=@/@3)3@D713A(35C:/B7=<A)) 
*67A7A7<=@23@B=3<AC@3B6/B1/@3/<2AC>>=@B7A1=<A7AB3<BE7B6B633/:B6/<2)=17/:/@3)B/<2/@2A
))E6716AB/B3 03<3NB4@=;/1C:BC@3=41=<B7<C=CA7;>@=D3;3<BE7B6B63=@5/<7A/B7=<6/D7<5
@=0CAB/<2B@/<A>/@3<B?C/:7BG/AAC@/<13>@=13AA3A))
How good is our staff team? 4 - Good
-33D/:C/B32B67A93G?C3AB7=</A5==2E63@3A3D3@/:AB@3<5B6A7;>/1B32>=A7B7D3:G=<=CB1=;3A4=@
>3=>:3/<2=CBE375632/@3/A4=@7;>@=D3;3<B
&3=>:31=C:203/AAC@32B6/BAB/44E3@3@31@C7B32A/43:G/<216319AE3@31/@@732=CB/A3F>31B327<1:C27<5
@343@3<13A/<2>@=B31B7=<=4DC:<3@/0:35@=C>A&,A163;3 AB/447<2C1B7=<>@=13AAE/A7<>:/13B67A
7<1:C232;/<2/B=@GB@/7<7<5/<2A=;3A6/2=EB7;3E63@3<3EAB/44E=@932/:=<5A723B633F7AB7<5AB/44
B3/;/<2E3@3AC>>=@B32B=A3BB:37<B=B637@<3E@=:3
)B/44@3137D32@35C:/@AC>3@D7A7=</<2/>>@/7A/:A*63G@3>=@B325==24=@;/:AC>>=@B/<2B=:2CAB6/BB63G
4=C<2AC>3@D7A7=<AC>>=@B7D3-3A/EB6/BB63@3E/A/B@/7<7<5>@=5@/;7<>:/13E67167<1:C2321=@3/<2
;/<2/B=@GB@/7<7<5/<2/@/<53=4=<:7<31=C@A3AE67167<1:C232/2C:B>@=B31B7=</<27<431B7=<>@3D3<B7=<
/<21=<B@=:-3723<B7N32A=;3B@/7<7<55/>A/<2E3@3@3/AAC@32B=A33B6/BB63A36/2033<723<B7N32
E7B67<B63A3@D713A 7;>@=D3;3<B >:/<
-3=0A3@D32AB/44E6=E3@31=C@B3=CA97<2/<2@3A>31B4C:/<2B67AE/A1=<N@;320G>3=>:3 :7D7<57<
#C7@B=<=CA3/<2B637@@3:/B7D3A
Inspection rInspection reporteport
Inspection report for Muirton House
page 7 of 11
How good is our setting? 3 - Adequate
-33D/:C/B32B67A93G?C3AB7=</A/23?C/B3E63@3AB@3<5B6A=<:G8CAB=CBE375632E3/9<3AA3A-63@3B63@3
E3@3A=;3AB@3<5B6A7B7A7;>=@B/<BB6/BB63>@=D723@0C7:2A=<B63A3AB@3<5B6AB=7<1@3/A3B63:793:76==2=4
>3=>:33F>3@73<17<5>=A7B7D33F>3@73<13A/<2=CB1=;3A
&3=>:3:7D7<57<#C7@B=<=CA303<3NB324@=;/E/@;1=;4=@B/0:3E3:1=;7<53<D7@=<;3<BE7B6>:3<BG=4
4@3A6/7@</BC@/::756B/<2AC4N173<BA>/13B=;33BB637@<332A/<2E7A63A*636=;36/2033<23A75<32B=
>@=D723/;7F=4>@7D/B3/<21=;;C</:/@3/A7<1:C27<5/113AA70:35/@23<A/<2=CB2==@A>/13&3=>:36/2
B631=@@31B;=07:7BG/72AB=3</0:3B63;B=;=07:7A3/A7<23>3<23<B:G/A>=AA70:3/<2B63@3E/AAC4N173<B
A75</53B=63:>>3=>:3N<2B637@E/G/@=C<2B636=;37<23>3<23<B:G*67AAC>>=@B32>3=>:3A
7<23>3<23<137<>/@B71C:/@>3=>:3:7D7<5E7B623;3<B7//<2/1=5<7B7D37;>/7@;3<B-34=C<2B6/B
3?C7>;3<BE/AAB=@327<A=;3=4B631=@@72=@AB67A>@3A3<BA/@7A9/<27A/>=B3<B7/:B@7>>7<56/H/@2
@3?C7@3;3<B7A;/23
-3723<B7N32B6/BA3D3@/:@35C:/@;/7<B3</<13B3ABA4=@3F/;>:316319A=4E/B3@B3;>3@/BC@3/<2A3<B7<3:
B/>AE3@3<=B037<51/@@732=CB=</@35C:/@0/A7A <B63/0A3<13=4/>3@;/<3<B;/7<B3</<13=4N13@B63
>@=D723@E/A0@7<57<57</227B7=</:AC>>=@B4@=;B637@=B63@A3@D713A4=@B63A316319AB=031=;>:3B32
A@343@3<132C<23@93G?C3AB7=<=<3E34=C<2B6/BA=;3/@3/A=4B636=;3E3@3<=B/A1:3/</AE3
E=C:23F>31B)=;3/@3/A=4B636=;3E3@3B7@32/<2E=C:203<3NB4@=;@3231=@/B7=<B6@=C56=CB&3=>:3
E3A>=93E7B6B=:2CAB6/B6/D7<5B636=;3@3231=@/B32E=C:2;/93/27443@3<13/A7BE=C:2034@3A63@/<2
;=@3E3:1=;7<5
Requirements
G313;03@B63>@=D723@;CAB3<AC@3B6/BA3@D713CA3@A3F>3@73<131/@37</<3<D7@=<;3<BB6/B
7AA/43/<2;7<7;7A3AB63@7A9=4B@7>A/<24/::A <>/@B71C:/@G=C;CAB
M 3<AC@3B6/B/::3?C7>;3<B7A@3;=D324@=;1=@@72=@A/<2AB=@32A/43:G
*67A7A7<=@23@B=1=;>:GE7B6(35C:/B7=<//<22/<2(35C:/B7=</=4*63)=17/:/@3/<2
)=17/:-=@9 ;>@=D3;3<B)1=B:/<2(3?C7@3;3<BA4=@/@3)3@D713A(35C:/B7=<A)) 
*67A7A7<=@23@B=3<AC@3B6/B1/@3/<2AC>>=@B7A1=<A7AB3<BE7B6B633/:B6/<2)=17/:/@3)B/<2/@2A
))E6716AB/B3K*63>@3;7A3A6/D3033</2/>B323?C7>>32/<24C@<7A632B=;33B;G<332A/<2
E7A63AL))
How well is our care and support planned? 3 - Adequate
-33D/:C/B32B67A93G?C3AB7=</A/23?C/B3E63@3AB@3<5B6A=<:G8CAB=CBE375632E3/9<3AA3A
&3=>:33F>3@73<17<51/@3A6=C:23F>31BB=03<3NB4@=;1/@3>:/<AB6/B/@3@35C:/@:G@3D73E323D/:C/B32/<2
B/93/11=C<B=45==2>@/1B713/AE3::/AB637@>3@A=</:>@343@3<13A/<2E7A63A
-34=C<2B6/B1/@3>:/<AE3@31=;>@363<A7D3/<21=D3@32/::@3:3D/<B/@3/A=4>3=>:3A1/@3(7A9
/AA3AA;3<BACA7<5@31=5<7A32B==:AE3@37<>:/13/<26/2033<@3D73E32/<2C>2/B32
Inspection rInspection reporteport
Inspection report for Muirton House
page 8 of 11
=E3D3@7BE/A274N1C:BB=N<27<4=@;/B7=</<2E3<=B32B6/BB63@3E3@35/>AE63@3@35C:/@;=<7B=@7<5
@3D73EA=@3D/:C/B7=<A6/2<=B033<1=;>:3B32-34=C<2A=;33F/;>:3AE63@3>:/<A6/2<=B033<
1=;>:3B327</>3@A=</:7A32E/G/<2E63@3@31=@27<5A4=1CAA32=<B/A9A*67AE/A/19<=E:325320GB63
;/</53;3<BB3/;E6=/2D7A32B6/B1/@3>:/<A/<2@7A9/AA3AA;3<BAE3@37<B63>@=13AA=4037<5@3D73E32
/<2C>2/B32&3@A=<13<B@32@31=@27<5E7::3<AC@35==2>@/1B7137A@3O31B327</E/GB6/B3<6/<13A
>3=>:3A3F>3@73<13=41/@3
*63A3@D713A6=C:2:==9/B6=EB63G;=<7B=@/<2@31=@2OC727<B/93:C7216/@BAE3@37<>:/134=@>3=>:3
E6=6/2/A6=@BB3@;<3324=@3F/;>:3/<7<431B7=<=E3D3@=<5=7<5;=<7B=@7<5A6=C:21=<B7<C374
A=;3=<3AOC727<B/937A>==@2C@7<5B6/BA6=@BB3@;<332:3/@3@5C72/<13E/A<33232B=63:>3<AC@3
B6/BOC72B/@53BA/@3;3B1=<A7AB3<B:G
/@3>:/<A7<1:C232B63@3?C7@32AC>>=@B7<5:35/:2=1C;3<B/B7=<*67A;3/<BB6/B>3=>:3A@756BAE3@3
>@=B31B32/<2B6/B>3=>:33F>3@73<17<51/@3=@B637@@3>@3A3<B/B7D3AE3@37<D=:D327<;/97<52317A7=<A=@
16=713AE63@3<313AA/@G
Complaints
&:3/A3A33/@3 <A>31B=@/B3E30A7B3EEE1/@37<A>31B=@/B31=;4=@23B/7:A=41=;>:/7<BA/0=CBB63
A3@D713E67166/D3033<C>63:2
Inspection rInspection reporteport
Inspection report for Muirton House
page 9 of 11
Detailed evaluations
=EE3::2=E3AC>>=@B>3=>:3AE3::037<5 23?C/B3
&3=>:33F>3@73<131=;>/AA7=<275<7BG/<2@3A>31B ==2
&3=>:353BB63;=AB=CB=4:743 ==2
&3=>:3A63/:B6/<2E3::037<503<3NBA4@=;B637@1/@3/<2AC>>=@B 23?C/B3
&3=>:3A63/:B6/<2E3::037<503<3NBA4@=;A/437<431B7=<>@3D3<B7=<
/<21=<B@=:>@/1B713/<2>@=132C@3
23?C/B3
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Inspection rInspection reporteport
Inspection report for Muirton House
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Inspection rInspection reporteport
Inspection report for Muirton House
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