EastEastwwood Courtood Court
Care Home Service
,>?B::/8,49>&:,/
4119:.6
7,>2:B
%
(070;3:90
Type of inspection:
)9,99:@9.0/
Completed on:
0-=@,=D
Service provided by: Service provider number:
,=.3B::/,=0:80>":=?3
484?0/
'$
Service no:
'
About the service
,>?B::/:@=?,=0:804>=024>?0=0/?:;=:A4/0=0>4/09?4,7,9/9@=>492.,=0?::7/0=;0:;70 (30=0
B0=0=0>4/09?>74A49249?303:80/@=492:@=49>;0.?4:9 (30;=:A4/0=4> ,=.3B::/,=0:80>":=?3
484?0/
..:88:/,?4:94>:A0=?3=00L::=> (302=:@9/L::=3,>,7,=20.:88@9,77:@920>;,.07,=20/49492
=::8,9/,.:9>0=A,?:=D1:==0>4/09?>?:@>0,9/?30=04>,..0>>?:,9:@?/::=>;,.0 (30=04>,.:8-490/
7:@920,9//49492,=0,:9?30>0.:9/L::=,9/,>8,777:@920:9?30K=>?L::= (30=0,=0;7,9>?:/0A07:;
?34>K=>?L::=7:@92049?:,.:8-490/7:@920,9//49492,=0,?3,?B4778,?.3?30:90:9?30>0.:9/L::=
(303:804>>4?@,?0/494119:.6,>?&091=0B>34=0,9/3,>4?>:B9;=4A,?0.,=;,=6 ?4>.7:>0?:2::/
?=,9>;:=?7496>,9/7:.,7>0=A4.0>
About the inspection
(34>B,>,9@9,99:@9.0/49>;0.?4:9B34.3?::6;7,.01=:8?:0-=@,=D (3049>;0.?4:9B,>
.,==40/:@?-D?B:49>;0.?:=>1=:8?30,=09>;0.?:=,?0
(:;=0;,=01:=?3049>;0.?4:9B0=0A40B0/491:=8,?4:9,-:@??34>>0=A4.0 (34>49.7@/0/;=0A4:@>49>;0.?4:9
K9/492>=024>?=,?4:9491:=8,?4:9491:=8,?4:9>@-84??0/-D?30>0=A4.0,9/49?0774209.02,?30=0/>49.0?30
7,>?49>;0.?4:9 98,6492:@=0A,7@,?4:9>:1?30>0=A4.0B0
J >;:60B4?3>4C;0:;70@>492?30>0=A4.0,9/:1?304=1,847D
J >;:60B4?30423?>?,11,9/8,9,20809?
J :->0=A0/;=,.?4.0,9//,47D7410
J =0A40B0//:.@809?>
J >;:60B4?3,=0;=0>09?,?4A0:1?30.:884>>4:9492?0,8
J =0.04A0/>@=A0D=0>;:9>0>1=:8=07,?4A0>?3=00=0>4/09?>,9/808-0=>:1>?,11
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 2 of 11
Key messages
J (30>?,11?0,8>@;;:=?0/;0:;70B4?3649/90>>,9/.:8;,>>4:9
J (308,9,20809??0,83,A0,B,=090>>:1?30>?=092?3>,9/.3,770920>49?303:80,9/,=0
B:=6492?:8,6048;=:A0809?>?3,?B47709>@=02::/:@?.:80>1:=0A0=D:90
J &0.=@4?809?3,>-009,>4294K.,9?.3,770920,9/?34>3,>8,/04?/41K.@7??:>@>?,49
48;=:A0809?>
J '?,11808-0=>900/8:=0>@;;:=?,9//4=0.?4:9 ?:48;70809?70,=9492?:09>@=0?3,?-0>?;=,.?4.0
4>1:77:B0/
J (30>0=A4.0B,>8,6492;=:2=0>>B4?309>@=492,77;0=>:9,7;7,9>B0=0@;?:?30>,80>?,9/,=/>
From this inspection we evaluated this service as:
90A,7@,?492<@,74?DB0@>0,>4C;:49?>.,70B30=04>@9>,?4>1,.?:=D,9/4>0C.07709?
:BB077/:B0>@;;:=?;0:;70>B077-0492 /0<@,?0
:B2::/4>:@=70,/0=>34; /0<@,?0
:B2::/4>:@=>?,11?0,8 /0<@,?0
:B2::/4>:@=>0??492 ::/
:BB0774>:@=.,=0,9/>@;;:=?;7,990/ /0<@,?0
@=?30=/0?,47>:9?30;,=?4.@7,=,=0,>49>;0.?0/,=0;=:A4/0/,??3009/:1?34>=0;:=?
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 3 of 11
How well do we support people's wellbeing? 3 - Adequate
*00A,7@,?0/?34>60D<@0>?4:9,>,/0<@,?0B30=0>?=092?3>:97D5@>?:@?B04230/B0,690>>0>
#@=:->0=A,?4:9>:1>?,11>3:B0/,?0,8B3:?=0,?;0:;70B4?3649/90>>.:8;,>>4:9/4294?D,9/=0>;0.?
*0:->0=A0/;0:;70-0492>@;;:=?0/B4?3;0=>:9,7.,=0/4>.=00?7D (303:80>@;;:=?0/>0A0=,7;0:;70B3:
B0=074A492B4?3,/A,9.0/>?,20>:1/0809?4,,9/B0>,B?3,?;0:;70B0=0,77:B0/?:1=007DB,76B4?3
;@=;:>0:==074A0-03,A4:@=>1=:8?304=;=0A4:@>B:=6:=3:807410 '0,?492,A,47,-7049.:==4/:=>,77:B0/
;0:;70?:=0>?B309900/0/ *0:->0=A0/>?,115:49492;0:;70:9?30L::=41?3,?B,>B30=0?30;0=>:9
;=010==0/?:>4? *01:@9/4??:-0,;:>4?4A0,>;0.?:1;0:;70>.,=0B4?3>?,1109>@=492?3,??30D80?
;0:;70>900/>B34709:?.,@>492/4>?=0>> (34>80,9??3,?;0:;70B0=0>@;;:=?0/B4?3/4294?D.:8;,>>4:9
,9/=0>;0.?
*0=0A40B0/=0.:=/492:180/4.,?4:9?3,?3,/-009,/8494>?0=0/,9/1:@9/?3,??34>B,>.:8;70?0/
>,?4>1,.?:=47D *30=0;0:;703,/80/4.,?4:9>?:-0,/8494>?0=0/,>=0<@4=0/?300110.?4A090>>:1?30>0
B,>9:?,7B,D>=0.:=/0/,9/9:?,77;0:;703,/;=:?:.:7>49;7,.01:=?30>080/4.,?4:9> (see area for
improvement 1)
*309;0:;70B0=0>@;;:=?0/?:0,?,9//=496?34>B,>/:90B4?3.:8;,>>4:9,77:B492;0:;70?480?:095:D
?300C;0=409.0 $0:;70>B0423?>B0=08:94?:=0/,9/>@;;70809?,=D.,7:=40>;=:A4/0/?:?3:>0B3:
900/0/?308 $0:;70>0080/?:095:D?301::/ (30/494920C;0=409.01:=;0:;70.:@7/-048;=:A0/-D
:110=492,.3:4.0:1/49492=::8>B309?30=::8,/,;?,?4:94>.:8;70?0/
(303:80092,20/B077B4?30C?0=9,7;=:10>>4:9,7>B30=0,;;=:;=4,?0>@.3,>/40?4?4,9>1,77>;=0A09?4:9
?0,8>;00.3,9/7,92@,20?30=,;4>?>,9/?30D,..0>>0/>@;;:=?1=:8,>?&091=0B>34=0>,=0:80
:77,-:=,?4A0 $0:;70B0=0B077>@;;:=?0/B4?3>649.,=0,;;=:;=4,?08,??=0>>0>,9/;7,9>?:=0;:>4?4:9
;0:;7049?304=-0/> (34>307;0/=0/@.0;=0>>@=0B:@9/> (34>80,9??3,?B0B0=0.:9K/09?;0:;70>
30,7?3900/>B0=0-0492,//=0>>0/,9/=010==,7>8,/0B309=0<@4=0/
(30;=:A4/0=3,//0A4>0/B0067D49/4A4/@,7=0.:=/492-::6> ,.3=0>4/09?:1?303:803,/:90,9/?34>
B,>@>0/1:=/,47D=0.:=/492> (34>B,>,90110.?4A0B,D:109>@=492?3,?=070A,9?491:=8,?4:9B,>60;?
?:20?30=,9/,..0>>4-70 *01:@9/?3,?=0.:=/600;492.:@7/-048;=:A0//0>;4?0:@=49>;0.?4:9?,6492
;7,.01:77:B492,//4?4:9,7?=,49492,9/>@;0=A4>4:9:9?34>,=0, (34>80,9??3,?.,=049?0=A09?4:9>.:@7/
9:?,7B,D>-00A4/09.0/ (see area for improvement 2)
*0:->0=A0/?3,?.,=0>?,11092,20/49;:>4?4A049?0=,.?4:9>B4?3;0:;70 (30>03,;;090/49?307,=20
.:88@9,77:@920:9?302=:@9/L::= (34>49.7@/0/9,47>-0492;,49?0/,9/3,A492,>:92,9//,9.0
?:20?30= $0:;70B0=0>847492B309?,6492;,=?49?30>0,/3:.,.?4A4?40> ",47;,49?492;=:A4/0/,//4?4:9,7
-090K?>>@.3,>49?09>4A0:90?::9049?0=,.?4:9-0?B009?30;0=>:9,9/?30>?,11808-0= (303:803,/
A4>4?>1=:8>4920=>(30=,$0?,9/B,>,-:@??:>?,=?3,A492,.3@=.3>0=A4.0B4?349?303:80 (30=0B0=0
B0067DA4>4?>1=:8,3,4=/=0>>0=,9/,-,=-0=
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 4 of 11
(30,.?4A4?40>B:=60=>B0=0,->09?/@=492:@=49>;0.?4:9,9/?3,?8,D3,A0.:9?=4-@?0/?:?307,.6:1
>?48@7,?4:9B0:->0=A0/3:B0A0=.:8809?>1=:81,84740>3,A049/4.,?0/?3,??30=04>:1?09,7,.6:1
>?48@7,?4:91:=;0:;7049?30@;;0=L::=>:1?303:80 (30=0B,>,7>:,900/1:=8:=0>:.4,7>?48@7,?4:9
1:=;0:;70B3:.3:>0?:>;09/?48049?304==::8> (3090B7,=20=7:@920:9?30@;;0=L::=,9/?30
,9?4.4;,?0/,//4?4:9,77:@920>3:@7/-0-0??0=@?474>0/?:09>@=0?3,?,A,=40?D:1:;?4:9>1:=>:.4,7
>?48@7,?4:9,=0,A,47,-70:9,77L::=>:1?303:80 $0:;70>3:@7/-009.:@=,20/?:092,2049/4110=09?
,.?4A4?40>49?30>0,>B077,>@>492?30>01:=80,7?480> *0/4>.@>>0/B4?3?308,9,20809??0,8?304=
;7,9>1:=?30,.?4A4?40>?0,8,9/3:B-0>??:09>@=0?3,??30D.::=/49,?0,.?4A4?40>,9/80,94921@7
.:990.?4:91:==0>4/09?>49,77,=0,>:1?303:80 (308,9,20=3,/,7=0,/D4/09?4K0/?34>,>,9,=0,1:=
48;=:A0809?,9/B,>B:=6492,7:92>4/0?30,.?4A4?40>?0,8?:/0A07:;,/4110=09?,;;=:,.3?:,.?4A4?40>49
?303:80
Areas for improvement
(30>0=A4.0>3:@7/09>@=0?3,??30:@?.:80:=48;,.?:1,9DH,>=0<@4=0/I80/4.,?4:9,/8494>?=,?4:94>
=0.:=/0/,;;=:;=4,?07D (34>B477,77:B1:=8:94?:=492:14?>0110.?4A090>>
(34>4>?:09>@=0?3,?.,=0,9/>@;;:=?4>.:9>4>?09?B4?3?300,7?3,9/':.4,7,=0'?,9/,=/>''
B34.3>?,?0?3,?0C;0=409.03423<@,74?D.,=0,9/>@;;:=?-0.,@>0;0:;703,A0?3090.0>>,=D491:=8,?4:9
,9/=0>:@=.0>'',9/0C;0=409.03423<@,74?D.,=0,9/>@;;:=?-,>0/:9=070A,9?0A4/09.0
2@4/,9.0,9/-0>?;=,.?4.0''
&0.:=/492:1.,=049?0=A09?4:9>>3:@7/48;=:A0?:,..@=,?07D=0L0.?;0:;70G>0C;0=409.0>
(34>4>?:09>@=0?3,?.,=0,9/>@;;:=?4>.:9>4>?09?B4?3?300,7?3,9/':.4,7,=0'?,9/,=/>''
B34.3>?,?0?3,?F!D900/>,>,2=00/498D;0=>:9,7;7,9,=01@77D80?,9/8DB4>30>,9/.3:4.0>,=0
=0>;0.?0/G''
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 5 of 11
How good is our leadership? 3 - Adequate
*00A,7@,?0/?34>60D<@0>?4:9,>,/0<@,?0B30=0>?=092?3>:97D5@>?:@?B04230/B0,690>>0>
(30.,=03:80>8,9,20809??0,83,/,2::/70A07:1,B,=090>>:1B30=048;=:A0809?>B0=0900/0/
90C?0=9,7,@/4?3,/=0.09?7D-009.:8;70?0/,9/?34>491:=8,?4:9;=:A4/0/?308,9,20809??0,8B4?3
,.?4:9>?:,//49?:,948;=:A0809?;7,91:=?30>0=A4.0 9?0=9,7,@/4?>B0=0.,==40/:@?8:9?37D:9,
=,920:1,=0,>49.7@/492910.?4:9$=0A09?4:9,9/:9?=:78,??=0>>.30.6>.,=0;7,9>.,?0=492
80/4.,?4:9>;477:B>09A4=:9809?;=4A,.D/4294?D,9/=0>;0.?,@/4?>=::8>,9/>64949?02=4?D .?4:9>
,=4>4921=:8?30>0B0=0,//0/?:?30,.?4:9;7,9
(308,9,20=70,=90/1=:849.4/09?>,..4/09?>,9/.:8;7,49?> *0>,B?3,?,.?4:9>B0=0?,609?:,//=0>>
,=0,>B30=048;=:A0809?>B0=0900/0/ (30>0,.?4:9>49.7@/0/,//4?4:9,7?=,49492:;;:=?@94?40>,9/
809?:=492>@;;:=?1=:8?300,7?3,9/':.4,7,=0$,=?90=>34;
'?,1K92.3,770920>80,9??30=0B,>49.:9>4>?09?70,/0=>34;1=:8?30>?,1149.3,=20:1>341?> (30=074,9.0
:9,209.D9@=>0>80,9?4?B,>/41K.@7??:08-0/,9/>@>?,49.3,920>,9/48;=:A0809?> 209.D@>0,7>:
80,9??30=0B,>,7,.6:1:9>341?70,/0=>34;,9/>@;;:=?1:=;@??49270,=949249?:;=,.?4.0 ??30?480:1
:@=49>;0.?4:9?B:9@=>492;:>?>3,/-009K770/-@?B0=0,B,4?492>?,=?/,?0> ?4>0C;0.?0/?34>B477
>@;;:=?48;=:A0809? (see area for improvement 1)
Areas for improvement
.@7?@=0:170,/0=>34;>3:@7/-008-0//0/B4?349?303:80B4?370,/0=>,?,7770A07>?,6492=0>;:9>4-474?D
1:=<@,74?D,>>@=,9.0 (:/:?34>?30;=:A4/0=>3:@7/;=:A4/0>?,11B4?3?30491:=8,?4:9?::7>,9/>6477>?30D
900/?:/08:9>?=,?070,/0=>34;
(34>4>?:09>@=0?3,?.,=0,9/>@;;:=?4>.:9>4>?09?B4?3?300,7?3,9/':.4,7,=0'?,9/,=/>''
B34.3>?,?0?3,?-090K?1=:8,.@7?@=0:1.:9?49@:@>48;=:A0809?B4?3?30:=2,94>,?4:93,A492=:-@>?
,9/?=,9>;,=09?<@,74?D,>>@=,9.0;=:.0>>0>''
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 6 of 11
How good is our staff team? 3 - Adequate
*00A,7@,?0/?34>60D<@0>?4:9,>,/0<@,?0B30=0>?=092?3>:97D5@>?:@?B04230/B0,690>>0>
'?,11=0.=@4?809?1:77:B0/2::/;=,.?4.02@4/07490>,9/,77>?,11;=:A4/492.,=0?:;0:;70B0=0=0<@4=0/?:
>@..0>>1@77D.:8;70?0,=:-@>?49/@.?4:9;=:2=,880?:09>@=0?30D3,/?30>6477>,9/69:B70/20?:.,=01:=
;0:;70B077
'@;0=A4>4:9,9/>?,11800?492>B0=0307/=02@7,=7D,9/B0=0@>0/,>:;;:=?@94?40>?:/4>.@>>?=,49492,9/
?300C;0.?,?4:9>8,9,20809?3,/:1>?,11 (34>>@;;:=?0/>?,11/0A07:;809?,9/0110.?4A0.:88@94.,?4:9
(30=0B,>,;=:2=,880:18,9/,?:=D?=,49492?3,?B,>8:94?:=0/-D?308,9,20=?:09>@=0.:8;74,9.0
//4?4:9,7?=,494923,/-009;@?49;7,.049=0>;:9>0?:,=0,>B34.33,/-0094/09?4K0/1:=48;=:A0809?
(34>49.7@/0/=0.:=/600;492,9/?=,49492:9>@;;:=?492;0:;70B3:3,A0/0809?4, (34>80,9??3,?>?,11
808-0=>B0=024A09,;;=:;=4,?0?=,49492?3,?80??304/09?4K0/900/>:1?30;0:;7074A49249?303:80
'?,1K9270A07>49?303:80B0=0>@1K.409??:800?;0:;70>900/>,9/B0=0,>>0>>0/=02@7,=7D,>;0:;70>
70A07:1900/.3,920/ (303:80=0740/:9,209.D>?,11?:09>@=0?3,?>?,1170A07>B0=0>@1K.409? (30@>0
:1,209.D>?,1148;,.?0/:9?30>0=A4.0>,-474?D?:48;70809??30?=,49492?30>?,113,/=0.04A0/>000D
%@0>?4:9 //4?4:9,7>?,113,/-009,;;:49?0/,9/>?,=?/,?0>,==,920/?:>@;;:=?:92:49248;=:A0809?
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 7 of 11
How good is our setting? 4 - Good
*00A,7@,?0/?34>60D<@0>?4:9,>2::/B30=0>0A0=,7>?=092?3>48;,.?0/;:>4?4A07D:9:@?.:80>1:=;0:;70
,9/.70,=7D:@?B04230/,=0,>1:=48;=:A0809?
(303:80:110=0/,.3:4.0:1.:88@9,7,=0,>B34.3B0=0.:81:=?,-70,9/3:807D,9/?30>?,9/,=/:1
.70,97490>>B,>2::/ @=94>3492>B0=0492::/.:9/4?4:9,9/;,?3B,D>B0=01=001=:8.7@??0= (30
/:80>?4.?0,8B0=09:?,77,B,=0:1?30",?4:9,7910.?4:9$=0A09?4:9,9/:9?=:78,9@,7;@-74>30/-D"'
'.:?7,9/,9/,>,=0>@7?B0=09:?.:9>4>?09?7D,;;7D492?30-0>?;=,.?4.0>?,9/,=/> (34>B,>,//=0>>0/
/@=492?3049>;0.?4:9,9/?308,9,20=,2=00/?:09>@=0?308,9@,7B,>,A,47,-70?:?30/:80>?4..70,9492
?0,8
'.30/@70>1:=?30:92:4928,49?09,9.0:1?30-@47/492,9/0<@4;809?B0=049;7,.0.,==40/:@?,9/
8:94?:=0/=02@7,=7D (34>2,A0@>.:9K/09.0?3,??30>0??492B,>>,10,9/B0778,49?,490/
(30=0B,>:92:492/0A07:;809??:?30-@47/492B4?349.=0,>0/.:88@9,7>;,.0:9?30?:;L::=,9/;7,9>
49;=:2=0>>?:/0A07:;?30>,80:9?30K=>?L::= :B0A0=.:88@9,7>;,.0.:@7/-0-0??0=@?474>0/?:
;=:A4/0;0:;70B4?3.3:4.0B3094?.:80>?:,.?4A4?40>>:.4,7.:9?,.?,9//49492 (see area for
improvement 1)
0/=::8>B0=094.07D;=0>09?0/,9/;0=>:9,74>0/ (34>2,A0;0:;70,>09>0:1-07:92492 9>@4?0
-,?3=::8>;=:8:?0/;=4A,.D //4?4:9,71,.474?40>,9/0<@4;809?B,>;=:A4/0/49600;492B4?3;0:;70>
49/4A4/@,7>@;;:=?900/>
$0:;70-090K?0/1=:8,..0>>?:,;70,>,9?:@?>4/0>;,.0B309?30B0,?30=;0=84??0/
Areas for improvement
(308,9,20=>3:@7/=0A40B?30@>0:1?30,A,47,-70.:88@9,7>;,.0?:;=:A4/0;0:;70B4?3.3:4.0B309
4?.:80>?:,.?4A4?40>>:.4,7.:9?,.?,9//49492
(34>4>?:09>@=0?3,?.,=0,9/>@;;:=?4>.:9>4>?09?B4?3?300,7?3,9/':.4,7,=0'?,9/,=/>''
B34.3>?,?0?3,?F.,9@>0,9,;;=:;=4,?084C:1;=4A,?0,9/.:88@9,7,=0,>49.7@/492,..0>>4-70:@?/::=
>;,.0-0.,@>0?30;=084>0>3,A0-009/0>4290/:=,/,;?0/1:=3423<@,74?D.,=0,9/>@;;:=?G''
,9/ F.,9095:D@93@==40/>9,.6,9/80,7?480>49,>=07,C0/,9,?8:>;30=0,>;:>>4-70G''
Inspection rInspection reporteport
Inspection report for Eastwood Court
page 8 of 11
How well is our care and support planned? 3 - Adequate
*00A,7@,?0/?34>60D<@0>?4:9,>,/0<@,?0B30=0>?=092?3>:97D5@>?:@?B04230/B0,690>>0>
??30?480:1?3049>;0.?4:9?308,9,20809??0,8B0=049?30;=:.0>>:1=0A40B492,9/@;/,?492,77?30
;0=>:9,7;7,9>49?303:80 (34>49.7@/0/?=,9>10==492?30849?:,9070.?=:94.K70?3,?.:@7/-08:=0
<@4.67D@;/,?0/?3,9?30:=4249,73,9/B=4??09:90> *0>,8;70/,>070.?4:9:1.,=0;7,9>1=:80,.3L::=:1
?303:80 *01:@9/?3,??3:>0B34.33,/,7=0,/D-009@;/,?0/,9/=0A40B0/B0=0.70,=,9/B077B=4??09
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Detailed evaluations
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