OneDrive for Business
1
Resolving OneDrive Sync Issues
When moving files from a personal network drive to OneDrive, the files are automatically synced to the user’s C: drive.
In the Windows Explorer, the files should appear with a green checkmark. However, if a red X appears instead, this
indicates that there is a sync issue. The following is an example showing both scenarios:
The green checkmark means the file/folder has successfully moved and is now synched with the folder location
on the C: drive.
The red X means that a file (or a file within a folder) wasn’t successfully moved.
There are 2 primary reasons why a file will appear with a red X.
1. The file name contains one of the following characters:
“ # % * : < > ? / |
2. The file type is restricted in OneDrive.
To view sync errors:
Right-click on any file with a red X.
Select OneDrive for Business.
Select View Sync Problems. Any file with a problem will be listed along with the error and resolution:
o If you hover your mouse over the file name, it will display the file path to assist you in locating the file.
o To find additional information on the issue, click the Help button.
o To fix the issue (i.e. change the file name), click Close to return to the Windows Explorer to make the
changes.
