Contact UIS
Call: (303) 860-4357
Email: [email protected]du
How to Troubleshoot Microsoft Teams Login Issues
PURPOSE:
• Resolving Login Issues in Microsoft Teams
VER
SION SUPPORTED: Microsoft Teams 2016, 365
HOW TO TROUBLESHOOT MICROSOFT TEAMS LOGIN ISSUES:
Sometimes after changing your system
password, Teams may appear
unresponsive, fail to update, or fail to
login.
T
he login screen may appear blank, or
display the message displayed to the
right.
If this happens, sign out of, then close
Teams by expanding the system tray (the
small arrow in the lower right), then right-
clicking on the Teams icon, then selecting
Sign Out, then Quit.
Next, reopen Teams using your taskbar or
desktop shortcut. If you cannot locate
these, you can search using the Windows
search field on the lower left.
Contact UIS
Call: (303) 860-4357
Email: [email protected]du
Click Open to re-open the Teams
application.
Teams will then reopen and will auto-
populate the username field with your
username. DO NOT CLICK NEXT.
Contact UIS
Call: (303) 860-4357
Email: [email protected]du
Instead, replace your username with a
fake, or gibberish username, and click
Next.
A sign in screen with the CU logo should
appear. Click Next.
Contact UIS
Call: (303) 860-4357
Email: [email protected]du
At this point, you should see a username error. This is
what we want.
Now, enter your regular username in the username
field, and click Next.
Contact UIS
Call: (303) 860-4357
Email: [email protected]du
Next, enter your normal or updated UIS password and
click Sign In.
Teams should then load normally and update any chats
or channels.
