Please read this entire guide before beginning
PIF00-12917
Stay + Play Wireless Fence
®
Operating Guide
2
1-800-732-2677
Hereinafter Radio Systems Corporation, Radio Systems PetSafe Europe Ltd., Radio Systems Australia Pty Ltd. and any other
affiliate or Brand of Radio Systems Corporation may be referred to collectively as “We” or “Us”.
Important Safety Information
Explanation of Attention Words and Symbols used in this guide
This is the safety alert symbol. It is used to alert you to potential personal injury hazards. Obey all
safety messages that follow this symbol to avoid possible injury or death.
WARNING indicates a hazardous situation which, if not avoided, could result in death or
serious injury.
CAUTION, used without the safety alert symbol, indicates a hazardous situation which, if not
avoided, could result in harm to your pet.
NOTICE is used to address practices not related to personal injury.
• Not for use with aggressive dogs. Do not use this product if your dog is prone to aggressive
behavior. Aggressive dogs can cause severe injury or death to their owners and others. If
you are not sure that this product is right for your dog, please talk to your veterinarian or a
certified trainer.
• Risk of electric shock. Use the Fence Transmitter indoors in dry location only.
This PetSafe
®
Stay + Play Wireless Fence
®
system is NOT a solid barrier. The system is designed
to act as a deterrent to remind pets by Static Correction to remain in the boundary established. It
is important that you reinforce training with your pet on a regular basis. Since the tolerance level to
Static Correction varies from pet to pet, Radio Systems Corporation CANNOT guarantee that the
system will, in all cases, keep a pet within the established boundary. Not all pets can be trained
to avoid crossing the boundary! Therefore, if you have reason to believe that your pet may pose
a danger to others or harm himself if he is not kept from crossing the boundaries, you should NOT
rely solely upon the PetSafe Stay + Play Wireless Fence system to confine your pet. Radio Systems
Corporation shall NOT be liable for any property damage, economic loss or any consequential
damages, sustained as a result of any animal crossing the boundary.
Proper fit of the collar is important. A collar worn for too long or made too tight on the pet’s neck
may cause skin damage ranging from redness to pressure ulcers; this condition is commonly known
as bed sores.
• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
• When using a separate collar for a lead, don’t put pressure on the electronic collar.
• Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit our website.
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www.petsafe.net
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable while
they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may find after
some time that your pet is very tolerant of the collar. If so, you may relax some of these precautions.
It is important to continue daily checks of the contact area. If redness or sores are found, discontinue
use until the skin has fully healed.
• You may need to trim the hair in the area of the Contact Points. Never shave the dog’s neck; this
may lead to a rash or infection.
• Always remove your dog’s Receiver Collar before performing any Transmitter testing.
• The Receiver Collar should not be on your dog when the system is tested. Your pet may receive an
unintended correction.
• The Boundary Zone must be tested whenever an adjustment is made to the Transmitter setting to
prevent unintended corrections to your pet.
• If you use a collar and leash for training, be sure the extra collar does not put pressure on the
Contact Points.
• To prevent an unintended correction, remove the Receiver Collar from your pet when indoors.
• Never remove power from the system when the collar is on the pet. This may activate the
Receiver Collar.
• Radio Systems Corporation recommends the use of an Uninterruptible Power Supply (UPS) for
use with your wireless fence. Should the power go out at your home, your pet will be unprotected.
Power outages can be unpredictable, and the use of a UPS will provide you with some time to
properly restrain your pet.
In rare instances, if your pet is near the boundary at the time when the power fails, it is possible that
your pet will receive a correction. This correction will stop after a 15 second timeout period has
been reached. This is due to the operation of the collar: the collar is activated by the absence of the
containment signal.
While results will vary depending on the UPS manufacturer’s specifications the following are typical
examples to guide your choice of UPS:
• Using a 400 VA UPS a consumer should expect 1 hour of backup time.
• Using a 900 VA UPS a consumer could expect 4 hours of backup time.
If settings below maximum fence size are used, additional backup time will result. At minimum fence
size settings backup time may be more than two times the backup time estimated at maximum
fence size.
• To prevent an unintended correction, after the Boundary Flags have been placed, be sure to set
the Static Correction on the Receiver Collar back to Level 1 tone only.
• Do not charge your Receiver Collar every night. Charging too often can reduce battery life.
Charge your Receiver Collar when the Receiver Indicator Light blinks yellow; or when the light
blinks red.
• Do not place anything on the top of the Transmitter or cover any ventilation holes. This may
overheat the Transmitter and cause early transmit failure.
• Do not place Transmitter in a closet or any other confined, unventilated area.
• Do not place Transmitter on or near a metal surface.
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Thank you for choosing PetSafe
®
brand. You and your pet deserve a companionship that includes memorable moments
and a shared understanding together. Our products provide you with the tools and technologies to successfully train
your pet. If you have any questions about our products or training your pet, please visit our website at www.petsafe.net
or contact our Customer Care Center at 1-800-732-2677. To get the most protection out of your warranty, please
register your product within 30 days at www.petsafe.net. By registering and keeping your receipt, you will enjoy the
product’s full warranty and should you ever need to call the Customer Care Center, we will be able to help you faster.
Most importantly, we will never give or sell your valuable information to anyone. Complete warranty information is
available online at www.petsafe.net.
Table of Contents
Components .............................................................................................................................................................. 5
Other Items You May Need ................................................................................................................................. 5
How the System Works .......................................................................................................................................... 6
Key Definitions........................................................................................................................................................... 6
Operating Guide .............................................................................................................................................. 7
Step 1: Set Up the Transmitter .......................................................................................................................... 7
Step 2: Charge the Receiver Collar ............................................................................................................... 8
Step 3: Prepare the Receiver Collar ............................................................................................................... 9
Step 4: Adjust the Pet Area to Desired Size ................................................................................................ 12
Step 5: Place the Boundary Flags ................................................................................................................14
Step 6: Fit the Receiver Collar .......................................................................................................................14
Training Guide .................................................................................................................................................16
Be Patient with Your Pet ...................................................................................................................................16
Day 1—Boundary Awareness .......................................................................................................................17
Days 2 Through 4—Continue Boundary Awareness ............................................................................... 18
Days 5 Through 8—Distraction Phase .......................................................................................................... 18
Days 9 Through 14—Unleashed Supervision ............................................................................................ 19
Days 15 Through 30—Pet Monitoring .........................................................................................................19
Taking Your Pet Out of the Pet Area ...................................................................................................................20
Wireless-to-Go ......................................................................................................................................................20
Accessories ..............................................................................................................................................................20
Frequently Asked Questions .................................................................................................................. 21
Troubleshooting .............................................................................................................................................. 23
Terms of Use and Limitation of Liability ............................................................................................................. 25
Compliance .............................................................................................................................................................25
Customer Care International ...............................................................................................................................26
Battery Disposal .....................................................................................................................................................26
Perchlorate Battery .................................................................................................................................................26
Warranty .............................................................................................................................................................26
Mounting Template ................................................................................................................................................28
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Components
Other Items You May Need
• Screwdriver
• Scissors
• Lighter
• Drill & mounting hardware
• Tape measure
• Non-metallic collar and leash
Set up and training help: www.petsafe.net/fence
Transmitter
Operating and
Training Guide
Receiver
Collar
with
Short
Contact
Points
Test Light
Tool
Receiver
Charger
Contact Point
Wrench
Long
Contact Points
Boundary Flags - 50
Transmitter
Power
Adapter
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B
O
U
N
D
A
R
Y
Z
O
N
E
Transmitter
Pet Area
Note: In many
neighborhoods,
nearby property line
may limit how large
the Pet Area can be.
Maximum
105 ft. range
(53 average steps)
How the System Works
The PetSafe
®
Stay + Play Wireless Fence
®
system has been proven safe, comfortable, and effective for pets over 5
pounds. The system works by transmitting a radio signal up to 105 feet in all directions. You temporarily define the Pet
Area with Boundary Flags for a visual aid in training your pet. Your pet wears a Receiver Collar with Contact Points
that touch his neck, and, once trained, is allowed to roam freely in the Pet Area. When your pet reaches the Boundary
Zone, the Receiver Collar gives a warning tone before delivering a safe Static Correction through the Contact Points to
get his attention until he returns to the Pet Area.
Key Definitions
Transmitter: Transmits the radio signal and is the center of the Pet Area.
The Transmitter needs to be located indoors.
Pet Area: Distance from the Transmitter where your pet can roam freely.
Boundary Zone: 2 to 3 foot wide area outside the Pet Area where your pet’s Receiver Collar
will begin to tone and then begin to deliver a Static Correction. The correction will start in
the Boundary Zone and continue anywhere beyond the Pet Area.
Note: The Receiver Collar is equipped with a safety time-out feature
that will stop correcting after 15 seconds if your pet remains
outside the Pet Area.
Receiver Collar: Receives the radio signal from the Transmitter.
Receiver Indicator Light: Indicates the level of correction
at which the Receiver Collar is set. This light also indicates
battery status.
Contact Points: Deliver the safe Static Correction
when your pet moves into the Boundary Zone.
Mode Button: Turns Receiver on/off and adjusts the level of
Static Correction your pet receives outside the Pet Area.
Receiver Charger: Charges the batteries inside the Receiver Collar
Receiver Charge Jack: Connection point for charging Receiver battery.
Power Light: Indicates when the Transmitter is on.
Power Jack: Where the Power Adapter plugs into the Transmitter.
The Transmitter is powered by a standard 120 volt outlet.
Boundary Switch: Adjust according to the size of the Pet Area desired.
Note: Adjusting the switch does not change the level of Static Correction on the Receiver Collar.
Boundary Control Dial: Adjusts the distance from the Transmitter to the Boundary Zone.
Note: Adjusting the dial does not change the level of Static Correction on the Receiver Collar.
Alarm Disable Button: Silences Power Loss Alarm and re-initiates the Transmitter radio signal after Metal Interference
Alarm activates.
Power Loss Alarm: Sounds an intermittent single tone alarm which indicates power has been removed from
the Transmitter.
Metal Interference Alarm: Disables the Transmitter radio signal to protect the Transmitter from damage if placed too
close to metal objects.
Transmission Failure Alarm: Continuous tone which indicates a Transmitter problem.
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Operating Guide
Step 1: Set Up the Transmitter
Important: You may need to move the Transmitter several times before determining the final location. The
Transmitter is located at the exact center of the Pet Area.
Place the Transmitter:
• At least 2 feet above the floor located on the ground floor of your home.
• In a dry, well ventilated, protected area.
• In an area where temperatures do not fall below -10°F (-23°C)
• On a non-metal table or other hard surface to ensure proper ventilation (1A).
• At least 3 feet from large metal objects, as these items may reduce the size and shape of your Pet Area (1B).
Placing the Transmitter inside a metal building or shed can reduce the maximum range of the Stay + Play Wireless
Fence
®
system.
You can also mount on a wall.
A mounting template is included on the back of this guide.
• Do not place anything on top of Transmitter or cover any ventilation holes. This may overheat the
Transmitter and cause early transmit failure.
• Do not place Transmitter in a closet or any other confined, unventilated area.
• Do not place Transmitter on a metal surface.
Power
Light
LOW
HIGH
Power
Jack
Boundary
Switch
Boundary
Control Dial
LOW HIGH
ALARM
Alarm Disable
Button
3 ft.
3 ft.
Wall Mount
Tabletop
1A 1B
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Transmitter Alarms
The Transmitter has three built in warning alarms:
• Power Loss Alarm
• Metal Interference Alarm
• Transmission Failure Alarm
Power Loss Alarm
The Power Loss Alarm sounds an intermittent single tone alarm indicating power has been removed from the Transmitter.
The Power Loss Alarm will last up to 30 minutes. In the event of a power loss, your pet is no longer contained.
There are three ways to turn off the Power Loss Alarm.
1. Plug adapter into a functional 120 volt outlet.
2. Unplug Transmitter power Adapter from the Power Jack located on the bottom of the Transmitter.
3. Press the Alarm Disable button for 5 seconds then release. Three short tones will sound to signify the alarm has
been turned off.
Metal Interference Alarm
The Metal Interference Alarm sounds an intermittent double tone alarm indicating that the Transmitter has been set
towards the maximum range and placed on or close to a metal surface. If the Metal Interference Alarm sounds, your
pet is no longer contained. You must relocate the Transmitter away from metal or the alarm will continue to sound and
the transmission from the Transmitter will remain disabled.
There are 2 ways to turn off the Metal Interference Alarm and re-initiate the Transmitter radio signal.
1. Unplug Transmitter Power Adapter from the Power Jack located on the bottom of the Transmitter.
2. Press the Alarm Disable Button for 5 seconds then release.
Transmission Failure Alarm
The Transmission Failure Alarm makes a continuous tone indicating a Transmitter problem. In this situation, your pet can
no longer be contained. Contact the Customer Care Center for a replacement at 1-800-732-2677
Step 2: Charge the Receiver Collar
The Receiver Collar Charger is designed to plug into a standard AC wall outlet. The Receiver Collar light will glow red
when the Receiver Charger is properly seated into the Receiver Charge Jack. The light will turn green when charging is
complete. A built in safety circuit prevents the Receiver Collar from overcharging.
The Receiver Collar will achieve a full charge in 2-3 hours. Each charge can last up to 3 weeks depending upon
frequency of use.
Do not charge your Receiver Collar every night. Frequent charging can have a negative effect on
the battery. We recommend that the Receiver Collar be used until the Receiver Indicator Light blinks
yellow or red.
Receiver
Charge
Jack
Contact
Point
Mode
Button
Receiver
Indicator
Light
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Charge the Receiver Collar
Lift and slide the Receiver Collar strap away from the front of the unit (2A). Lift the rubber plug to allow access to the
Receiver Charge Jack. The rubber plug needs to remain attached to the Receiver Collar. Plug the Receiver Charger into
the Receiver Charge Jack on the Receiver Collar. The Receiver Charge Jack and Receiver Charger are keyed to fit one
way. Do not force it in backwards.
Step 3: Prepare the Receiver Collar
Your Receiver Collar comes with Short Contact Points. Use the Long Contact Points for pets with long or thick hair.
Tighten the Contact Points using the Contact Point Wrench (3A). Check tightness weekly.
Turn the Receiver Collar ON
Press and hold the Mode Button continuously for 5 seconds (3B). The green or yellow or red Receiver Indicator Light
will turn ON for 5 seconds (3C) to indicate battery status, followed by the red Receiver Indicator Light flashing the
Static Correction level settings.
Turn the Receiver Collar OFF
Press and hold the Mode Button continuously for 5 seconds. The red Receiver Indicator Light will be ON during this time.
The red Receiver Indicator Light will then turn OFF and all Receiver Indicator Lights will stay OFF indicating that the unit is
turned OFF.
To extend the time between charging the Receiver Collar, consider turning OFF the Receiver Collar when it is not in use.
2A
3A
Mode
Button
3B 3C
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Receiver Collar Status Indicators
The Receiver Collar Status Indicator Light along with the Receiver Collar Alarm Tone are used to determine the battery
status, and the correction type. Refer to the Receiver Collar Status Indicator Table below to understand the status lights
and tones for the Receiver Collar.
During normal operation, the Receiver Collar Indicator Light will flash every 4-5 seconds to indicate the battery status
as shown in the table below.
Receiver Collar Status Indicator Table
Status Light Alarm Tone Condition
While Plugged into Receiver Charger
Solid red No tone Charge in progress
Solid green No tone Charge complete
No light
Charge failure, contact
Customer Care Center
After Removing from Receiver Charger
Continuous green
or yellow or red
(5 seconds duration)
No tone
Battery Charge Indication.
Occurs immediately after unplugging
the charger from the Receiver Collar
Operating Battery Status
Slow blinking green
(every 4-5 seconds)
No tone Collar battery charge 100%-60%
Slow blinking yellow
(every 4-5 seconds)
No tone Collar battery charge 60%-20%
Slow blinking red
(every 4-5 seconds)
No tone
Collar battery charge 20% or less,
charge immediately
Receiver Activation Status
Fast pulsating green
(3 flashes per second)
Warning tone Warning tone
Fast pulsating red
(3 flashes per second)
Tone for duration of
Static Correction
Static Correction being
delivered up to 15 seconds
Continuous green
(10 seconds)
No tone
Over Correction Protection;
collar locked for 10 seconds
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Set the Static Correction Level
Read all steps before attempting to set the Static Correction Level.
1. Press the Mode Button and release (3B) when the Receiver Indicator Light illuminates Red (3C).
2. The Receiver Indicator Light will emit a series of Red flashes representing the Static Correction Level.
3. Increase the Static Correction Level by pressing and releasing the Mode Button within 5 seconds of the previous
series of flashes.
The Static Correction Levels increase in strength from 1 to 6. Pushing the Correction Level Button while the Receiver
Collar is on Level 6 will cause the Receiver Collar to revert to Level 1. Refer to the Function and Response Table to
choose the Static Correction Level that best fits your pet.
Function and Response Table
Indicator Light
Response
Static
Correction
Level
Receiver Collar Function
Temperament
of Pet
1 Red Flash 1 No Static Correction, Tone Only Initial Training Mode
2 Red Flashes 2 Low Static Correction Timid
3 Red Flashes 3 Medium-Low Static Correction Timid or Average
4 Red Flashes 4 Medium Static Correction Average Energy
5 Red Flashes 5 Medium-High Static Correction Average or High Energy
6 Red Flashes 6 High Static Correction High Energy
Over Correction Protection
If your pet enters the Boundary Zone or continues anywhere beyond the Pet Area, this feature limits the Static
Correction duration to 15 seconds. While the system locks out further Static Correction, the green light will remain on
for 10 seconds.
In the unlikely event that your pet leaves the Pet Area, he will not receive a Static Correction upon return to the Pet Area.
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Step 4: Adjust the Pet Area to Desired Size
Make sure the entire Pet Area lies within your property boundaries (4A). Always start determining the Boundary Zone
at the shortest distance from Transmitter. Place the Boundary Switch on “Low” if the Boundary Zone will be less than 45
feet from the Transmitter.
Test Light Instructions
1. Make sure the Receiver Collar Battery is properly charged. Set the Correction Level to 2 or above.
2. Hold the Test Light Contacts to the Contact Points. (4B)
3. Walk toward the Boundary Zone holding the Receiver Collar at your pet’s neck level
(
4E
)
until the Test Light
flashes (
4F
).
Save Test Light for future testing.
Note: If your next-door neighbor has an In-Ground Containment System, see Troubleshooting section page 23.
To maximize your Pet Area, make sure the Boundary Switch is on “High”
(
4C
)
and the Boundary Control Dial
is set to “8” (4D). Plug the Power Adapter into the Power Jack and a standard 120 volt outlet.
Two-Person Method
Hold the Receiver Collar at your pet’s neck height (
4E
) with logo side facing away from the Transmitter and Contact
Points facing upwards. Walk to the edge of the desired Pet Area. Facing away from the Transmitter, hold the Receiver
Collar at the edge of the desired Pet Area (
4F
).
Starting with the Boundary Control Dial set to “8”, have a second person turn the dial down SLOWLY. When the
Receiver Collar tone starts, tell the person to stop turning the Boundary Control Dial. Walk back into the Pet Area until
the receiver stops sounding. Verify the Pet Area boundary by walking towards the Boundary Zone and verifying that the
tone/test light flashes begin at the desired location. Test at multiple locations around the Pet Area to verify the Pet Area
is within your desired location. Record your settings on page 13 for future reference.
Pet Area
Street
4A 4B
LOW
HIGH
4C
4E
8
7
4D
Pet
Area
B
o
u
n
d
a
r
y
Z
o
n
e
4F
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One-Person Method
Measure the shortest distance from the desired Boundary Zone to the Transmitter. Find the distance on the Transmitter
Range Chart on the next page and set the Boundary Switch and Boundary Control Dial. Hold the Test Light Contacts
to the Contact Points (4B). Take the Receiver Collar to the Boundary Zone with the logo side facing away from the
Transmitter and Contact Points facing upwards (4F). Hold the Receiver Collar at your pet’s neck level (4E) until the
Receiver Collar tone sounds and the Test Light flashes. If the Receiver Collar tone sounds before or after the desired
Boundary Zone, return to the Transmitter and adjust the Boundary Control Dial. Repeat this process until the Receiver
Collar tone sounds at the desired location. Record your settings on this page for future reference.
Transmitter Range Chart
Boundary Control Dial
Position
Boundary Switch LOW Boundary Switch HIGH
1 22 ft. 46 ft.
2 24 ft. 50 ft.
3 26 ft. 56 ft.
4 29 ft. 62 ft.
5 31 f t. 69 ft.
6 37 ft. 85 ft.
7 45 ft. 95 ft.
8 50 ft. 105 ft.
Note: These distances are approximate.
Record Your Settings
Location
Final Boundary Switch
Setting (HIGH or LOW)
Final Boundary Control
Dial Position (1–8)
Receiver Static
Correction Level (1–6)
Home
Camping
Vacation
Other
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Step 5: Place the Boundary Flags
The Boundary Flags are visual reminders for your pet of where the Boundary Zone is located. The Receiver Collar will
activate within 2 to 3 feet of the Boundary Flags.
1. Using the Test Light, with the Static Correction Level set at 2 or greater, hold the Receiver Collar at your pet’s neck
height with logo side facing away from the Transmitter.
2. Walk towards the Boundary Zone until the Receiver Collar beeps and the Test Light flashes (5A).
3. Place a Boundary Flag in the ground (5B).
4. Walk back into the Pet Area until the beeping stops.
5. Repeat this process around the Boundary Zone until it is marked with Boundary Flags every 10 feet.
The Boundary Flags may be in different parts of the Boundary Zone and may not be in a line. The Boundary Zone is
2 to 3 feet wide.
Step 6: Fit the Receiver Collar
Important: The proper fit and placement of your Receiver Collar is important for effective training. The
Contact Points must have direct contact with your pet’s skin on the underside of his neck.
Please read and follow the instructions in this manual. Proper fit of the collar is important. A collar
worn for too long or made too tight on the pet’s neck may cause skin damage ranging from
redness to pressure ulcers; this condition is commonly known as bed sores.
• Avoid leaving the collar on the dog for more than 12 hours per day.
• When possible reposition the collar on the pet’s neck every 1 to 2 hours.
• Check the fit to prevent excessive pressure; follow the instructions in this manual.
• Never connect a lead to the electronic collar; it will cause excessive pressure on the contacts.
• When using a separate collar for a lead, don’t put pressure on the electronic collar.
• Wash the dog’s neck area and the contacts of the collar weekly with a damp cloth.
• Examine the contact area daily for signs of a rash or a sore.
• If a rash or sore is found, discontinue use of the collar until the skin has healed.
• If the condition persists beyond 48 hours, see your veterinarian.
• For additional information on bed sores and pressure necrosis, please visit our website.
These steps will help keep your pet secure and comfortable. Millions of pets are comfortable
while they wear stainless steel contacts. Some pets are sensitive to contact pressure. You may
find after some time that your pet is very tolerant of the collar. If so, you may relax some of these
precautions. It is important to continue daily checks of the contact area. If redness or sores are
found, discontinue use until the skin has fully healed.
5A 5B
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To assure a proper fit, please follow these steps:
1. Make sure Transmitter is not plugged in, and the Receiver is turned off.
2. Start with your pet standing comfortably (6A).
3. To make it easier to hear the warning beep, place the Receiver Collar on
your pet with the logo side of Receiver facing your pet’s chin.
4. Center the Contact Points underneath your pet’s neck, touching the skin.
You may need to trim the hair in the area of the Contact
Points. Never shave the dog’s neck; this may lead to a rash
or infection.
5. Check the tightness of the Receiver Collar by inserting one finger between the end of a Contact Point and your pet’s
neck. The fit should be snug but not constricting (6B).
a. Allow your pet to wear the collar for several minutes then recheck the fit.
b. Check the fit again as your pet becomes more comfortable with the Receiver Collar.
6. Trim the collar as follows (6C):
a. Mark the desired length of the Receiver Collar with a pen. Allow for growth if your pet is young or grows a thick
winter coat.
b. Remove the Receiver Collar from your pet and cut off the excess.
c. Before placing the Receiver Collar back onto your pet, seal the edge of the cut collar by applying a flame
along the frayed edge.
Re-Thread the Collar
6A
6C6B
The slide buckle prevents the collar from
becoming loose around your pet’s neck.
The ridges must be facing up;the collar will
slip if it is not properly threaded.
Slide
Buckle
Ridges
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Training Guide
Be Patient with Your Pet
Important: Proper training of your pet is essential to the success of the PetSafe
®
Stay + Play Wireless Fence
®
system. Read this section completely before beginning to train your pet. Remember that the PetSafe
®
Stay + Play Wireless Fence
®
system is not a solid barrier.
• Have fun with your pet throughout the training process. Training should
be fun, fair, firm and consistent.
• Train for 10 to 15 minutes at a time. Don’t try to do too much too
quickly. More-frequent short sessions are better than less-frequent
longer sessions.
• We suggest a minimum of 14 days of training. Depending on your pet
and how he learns, the training could take more or less time.
• If your pet shows signs of stress, slow down the training schedule, add
additional days of training, or increase the amount of play time with your
pet in the Pet Area. Common stress signals include:
- Pet pulling on leash toward the house
- Ears tucked
- Tail down
- Body lowered
- Nervous / frantic movement or stiffening of pet’s body
• Your pet must be completely comfortable near the Boundary Flags at the end of every training session. Spend at
least 5 minutes of “play time” at the completion of each session within 10 feet of the Boundary Flags.
• Finish each training session on a positive note with lots of praise and play.
• Remove the Receiver Collar after each training session.
• Be sure to contain your pet by another means during the training period (e.g. pen, tie-out, leash, etc.).
• During training, if you need to take your pet out of the Pet Area, remove the Receiver Collar and either pick your pet
up or put him in the car to pass out of the Pet Area.
• Even if you think your pet is responding well to the training, complete the entire training. Reinforcement is important!
1 2 3 4 5
6 7
8 9 10 11 12
13 14
15 16 17 18 19
20 21
22 23 24 26
27
29 30 31
25
30
0
45 15
S M T W T F S
min.
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Phase 1
Day 1—Boundary Awareness
Tone Only Training Mode
Perform three sessions on day 1, each training session lasting 10-15 minutes.
Goal:
To have your pet learn that the Boundary Flags and warning beep from the Receiver Collar define the new Pet Area.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 1 Tone Only training mode.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats that your pet will find desirable available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
Steps:
1. Begin by walking your pet on a leash in the Pet Area. Calmly praise and talk to your pet.
2. Move toward the Boundary Flags (1A). Keep your mood happy.
3. With full control of your pet on a leash, walk to the flags. As your pet enters the Boundary Zone, the Receiver Collar will
begin to beep (
1B)
. Allow your pet to stay in the Boundary Zone for up to 2 seconds then gently help him back into the Pet
Area (
1C
). Immediately praise and offer your pet a treat as he enters the Pet Area, even if you have helped with the leash.
4. Repeat this process at the same Boundary Flag until your pet resists going into the Boundary Zone.
5. Aim to master 3-4 Boundary Flags per session. Make this FUN! Praise if your pet quickly retreats or resists going
into the Boundary Zone.
1C1B1A
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Phase 2
Days 2 Through 4—Continue Boundary Awareness
Introduction to Static Correction
Perform three sessions per day, each lasting 10-15 minutes.
Goal:
To train your pet to stay in the Pet Area and respect the boundary.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 2.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
Steps:
1. Repeat steps 1-5 in Phase 1.
2. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is fitting properly according to
Step 6 on page 15.
3. If the Receiver Collar is fitted properly and your pet does not respond to the Static Correction, increase the Static
Correction Level by 1. Watch for slight reactions at first such as ears up, head turned, looking at the ground.
4. Stay at the same flag until your pet resists going into the Boundary Zone.
Phase 3
Days 5 Through 8—Distraction Phase
Perform three training sessions per day, each lasting 10 to 15 minutes.
Goal:
To train your pet to stay within the Pet Area with distractions outside of the Pet Area.
Setup:
• Program the Static Correction Level on the Receiver Collar to Level 2 or higher depending on the reaction results
from days 2 through 4.
• Put a separate non-metallic collar on your pet’s neck ABOVE the Receiver Collar and attach a leash.
Be sure the extra collar does not put pressure on the Contact Points.
• Have tiny pieces of treats available (hot dogs or lunch meat work well).
• Have your pet’s favorite play toy available.
• Create distractions to tempt your pet to enter the Boundary Zone, such as:
- Have a family member cross from inside the Pet Area to outside of it.
- Throw a ball or treat outside of the Pet Area.
- Have a neighbor walk their pet outside of the Pet Area.
• Gradually increase distraction level. Never coax or call your pet out of the Pet Area.
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Steps:
1. With full control of your pet on a leash, have the distraction presented.
2. If your pet does not move toward the distraction, praise and offer a treat.
3. If your pet does react to the distraction, allow him to go into the Boundary Zone.
4. Help your pet back into the Pet Area if he does not turn back after 2 seconds.
5. Treat and praise your pet anytime he comes back into the Pet Area with or without help.
6. Repeat this process with other distractions. Use other family members during this process.
7. If your pet does not respond to the Static Correction, confirm that the Receiver Collar is fitting properly according to
Step 6 on page 15.
8. If the Receiver Collar is fitted properly and if your pet does not respond to the Static Correction, increase the Static
Correction Level by one.
Phase 4
Days 9 Through 14—Unleashed Supervision
Training sessions should start at 10-15 minutes, gradually increasing to over an hour.
Your pet is ready for this step only when he clearly avoids the entire Boundary Zone, regardless of any distractions or
temptations. During this step, do not leave your pet unattended.
Goal:
To give your pet free run of the Pet Area off the leash.
Setup:
Adjust the Receiver Collar to the permanent setting appropriate for your pet.
Steps:
1. Enter the Pet Area with your pet wearing the Receiver Collar.
2. Walk around the yard and play with your pet, staying within the Pet Area
at all times.
3. Preoccupy yourself with another task in the yard while watching your pet.
Phase 5
Days 15 Through 30—Pet Monitoring
Your pet is ready to run! Check in on your pet at regular intervals.
Note: After you are satisfied your pet’s training is complete, remove every other Boundary Flag every 4 days until all
flags are removed. Save Boundary Flags for future use.
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Taking Your Pet Out of the Pet Area
Important: Remove the Receiver Collar and leave it in the Pet Area.
Once your pet learns the Boundary Zone, he will be reluctant to cross it for walks or car rides.
Option 1:
Replace the Receiver Collar with a regular collar. Put your pet in a car that is
within the Pet Area and drive him out of the Pet Area.
Option 2:
Replace the Receiver Collar with a regular collar and leash. Walk your pet out
of the Pet Area while giving a command such as “OK” at a specific place of
the Boundary Zone (the end of your driveway, sidewalk, etc.). Always leave
the Pet Area with a leash at this place and your pet will associate leaving the
Pet Area only on a leash, only at this place, and only with a person. You may
initially need to convince your pet to leave the Pet Area with a food treat and
lots of praise.
Note: You may also carry your pet out of the Pet Area.
Congratulations! You have now successfully completed the training program.
Wireless-to-Go
Your PetSafe
®
Stay + Play Wireless Fence
®
system is completely portable. Follow the set-up procedures (Steps 1
through 4) wherever you wish to have containment of your pet. Reestablish the Pet Area and mark it with Boundary
Flags so your pet knows his Boundary Zone. Place the Transmitter indoors at least 3 feet from large metal objects.
Note: If setting up in a metal building or vehicle, the maximum size of the Pet Area may be reduced. Be sure to remove
the Receiver Collar before removing power from the Transmitter. If you want to power the Transmitter from a car or other
DC source, use an inverter rated for 50 watts or more.
Accessories
To purchase additional accessories for your PetSafe
®
Stay + Play Wireless Fence
®
system, contact the Customer Care
Center at 1-800-732-2677 or visit our website at www.petsafe.net to locate a retailer near you.
Component Part Number
Extra Stay + Play Wireless Fence
®
Receiver Collar (Rechargeable) PIF00-14288
Extra Stubborn Dog Stay + Play Wireless
®
Fence Receiver Collar (Rechargeable) PIF00 -13672
Extra Wireless Receiver Collar (Non-Rechargeable) PIF-275-19
Wireless Transmitter Power Adapter (USA Plug) RFA-464
Receiver Collar Charger RFA-463
Extra Boundary Flags RFA-2
Extra Wireless Transmitter and Adapter PIF0 0 -13210
Receiver Collar Accessory Pack RFA-454
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Frequently Asked Questions
Is the Receiver Collar waterproof? • Yes.
Will the PetSafe
®
Stay + Play
Wireless Fence
®
system cover a
larger circle than 210 feet across?
• You can use another Wireless Transmitter with overlapping
boundaries of at least 5-10 feet to increase the size of the Pet Area.
Will a sloping yard or hills affect
the Pet Area?
• The Transmitter signal extends up to 105 feet in all directions. A
sloping yard or a yard with hills can cause the Pet Area to appear
less or more than expected. Consider repositioning the Transmitter
to maximize your Pet Area.
Can I use more than one Receiver
Collar with the Stay + Play
Wireless Fence system?
• Yes. There is no limit to the number of pets you can contain with the
Stay + Play Wireless Fence system. You must purchase an additional
Wireless Pet Fence Receiver Collar for each pet. Contact the
Customer Care Center at 1-800-732-2677 or visit our website at
www.petsafe.net to locate a retailer near you.
Will the Stay + Play Wireless
Fence
®
system keep other pets
out of my yard?
• No. The Stay + Play Wireless Fence system is only effective on pets
who wear the Receiver Collar.
Is there a hand-held remote
Transmitter that will work with the
Wireless system Receiver Collar?
• No. You would need to purchase a separate Remote Training
system. Contact the Customer Care Center at 1-800-732-2677 or
visit our website at www.petsafe.net to locate a retailer near you.
If I have a question about my
Stay + Play Wireless Fence system
or need replacement parts, where
can I get answers or service?
• Contact the Customer Care Center at 1-800-732-2677 or visit our
web site at www.petsafe.net.
Can I use the Stay + Play
Wireless Fence system on an
aggressive pet?
• This product is not for use with aggressive pets. If you are unsure
if your dog is aggressive, please consult your veterinarian or a
certified trainer.
Can I use the Stay + Play Wireless
Fence system on a cat?
• The Stay + Play Wireless Fence system can be used as long as the
cat can comfortably wear the Receiver Collar.
What happens if the power
goes out?
• The Stay + Play Wireless Fence system is designed to recognize
power outages and shuts down without activating the Receiver
Collar. However, if your pet is near the Boundary Zone during the
power failure, he may receive a Static Correction. The Transmitter
will sound an intermittent alarm for up to 30 minutes to alert you to
the power failure.
If my pet leaves the Pet Area, how
long will he be corrected?
• Your pet will receive Static Correction for up to 15 seconds as long
as he is outside the Pet Area.
How often do I need to charge the
Receiver Collar battery?
• Each charge can last up to 3 weeks depending upon frequency
of use. The Receiver Indicator Light acts as a low battery indicator,
flashing red every 4 to 5 seconds when battery charging is required.
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Frequently Asked Questions
Can I place the Receiver on
another collar?
• Yes. You may use any 3/4 inch, non-metallic collar strap that will
thread through the Receiver.
Do I need to perform
maintenance on my Stay + Play
Wireless Fence
®
system?
• Check your pet’s neck daily for irritation from the Contact Points.
• Check the Contact Points on the Receiver Collar weekly to make
sure they are clean.
• Use the Contact Point Wrench to make sure the Contact Points are
secure. Do not over tighten.
• Check the fit of the Receiver Collar weekly.
• The Receiver Indicator Light acts as a Battery Status Indicator,
flashing red every 4 to 5 seconds when battery charging is required.
How do I know the battery in the
Receiver Collar is still working?
• Check Battery Status Indicator Lights.
Will vehicles, buildings and
landscape features (trees, shrubs,
etc.) affect the performance
of the
Stay + Play Wireless
Fence system
?
• Yes. Placing the Transmitter inside a metal building can reduce the
maximum range of the Stay + Play Wireless Fence transmitter.
• Parking a vehicle within the Pet Area, can reduce the range of the
system and cause your pet to receive a Static Correction where it
otherwise would not if the vehicle was not there.
• Fixed large metal objects such as metal sheds can affect the signal
by reducing the maximum range of the system at the location of the
object. As a result, your pet may receive a Static Correction.
What do I do if my pet’s neck
becomes red and irritated?
• This condition is due to the Contact Points irritating the skin.
Discontinue use of the Receiver Collar for a few days. If the
condition persists beyond 48 hours, see your veterinarian. Once the
skin returns to normal, replace the Receiver Collar and monitor the
skin condition closely.
Can I attach a leash to the
Receiver Collar?
• No. This can result in pulling the Contact Points too tightly against
your pet’s neck or the collar may break. Attach a leash to a
separate, non-metallic collar positioned above the Receiver Collar.
Why does my Receiver Collar have
a tone only mode?
• The tone only mode can be used in training your pet to his boundary
or for well-trained pets that no longer require Static Correction.
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Troubleshooting
The Transmitter is
sounding an intermittent
double tone alarm.
• The intermittent double tone is the Metal Interference Alarm. This alarm sounds
if the Transmitter is placed too close to a metal surface. When this alarm
sounds, the transmission output is disabled and your pet is no longer being
contained. Relocate the Transmitter and either unplug the Power Adapter from
the Power Jack or press the Alarm Disable Button for 5 seconds then release.
The Transmitter is
sounding a intermittent
single tone when I
unplug the Power
Adapter from the
wall outlet.
• The Power Loss Alarm in the Transmitter is activated to alert you that power has
been removed from the Transmitter and your pet is no longer being contained.
To turn off the Power Loss Alarm, unplug the Power Adapter from the Power
Jack located on the bottom of the Transmitter or press the Alarm Disable Button
for 5 seconds then release.
The Transmitter is
generating a loud
continuous tone.
• The Transmitter has a built in Transmission Failure Alarm that continuously
monitors the Transmitter output. If a transmission failure ever occurs the alarm
warns you that your pet is no longer being contained. Contact the Customer
Care Center at 1-800-732-2677 for a replacement Transmitter.
The Receiver Collar
is not beeping
when setting up the
Boundary Zone.
• Make sure Receiver Collar is turned on and Battery Status Lights are flashing
every 4-5 seconds
• Charge Receiver Collar
• For some people, the tone may be difficult to hear.
• Use Test Light as explained in the “Test Light Instructions” section, and use it to
determine the location of Boundary Zone.
• Check that the Transmitter is set up according to directions.
The Receiver Collar
is not beeping or
administering a
Static Correction.
• Make sure Receiver Collar is turned on and Battery Status Lights are flashing
every 4-5 seconds
• Charge Receiver Collar
• Check that the Transmitter is plugged into a working 120 volt outlet, the Power
Light is on, and the Transmitter controls are set at your desired settings.
The Receiver Collar is
beeping everywhere.
• Check that the Transmitter is plugged into a working standard 120 volt outlet, the
Power Light is on, and the Transmitter controls are set at your desired settings.
• Bring Receiver Collar within 10 feet of the Transmitter to reset.
• Make sure no continuous alarm is sounding on the Transmitter.
The Receiver Collar
is beeping inside
the house.
• It is recommended to remove the Receiver Collar from your pet when indoors to
avoid activation of the Receiver Collar.
• Make sure the Transmitter is
plugged in
and set up according to the directions.
• Ensure the entire house is within the Pet Area. The Transmitter may need to be
moved to adjust the Pet Area to include the entire house.
• If relocating the Transmitter, remove the Receiver Collar from your pet before
removing power from the Transmitter.
My pet is receiving a
Static Correction in his
metal crate.
• The Receiver Collar activates when it loses the Transmitter signal. The metal crate
may block the Transmitter signal which causes the Receiver Collar to activate.
• Remove the Receiver Collar from your pet when placing him in his metal crate.
The Boundary Zone
seems to fluctuate.
• This is normal for the electro magnetic field of the Stay + Play Wireless Fence
®
transmitter. The field may be affected by surrounding “electronic noise,” which
can cause it to fluctuate up to 5%.
• Where the Receiver Collar activates is influenced by the speed and orientation
of the Receiver Collar as your pet enters the Boundary Zone.
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Troubleshooting
The Receiver Collar
activates in the middle
of the yard.
• The Receiver Collar activates when it loses the Transmitter signal. This sometimes
occurs if a large metal object is between the Receiver Collar and Transmitter, if
the orientation of the Receiver Collar changes near the Boundary Zone, or if the
surrounding “electronic noise” interferes with the signal. If this continues to occur,
consider relocating the Transmitter and resetting the Pet Area.
The Receiver Collar is
beeping but my pet is
not responding to the
Static Correction.
• Make sure the Static Correction Level is set at 2 or above.
• Test the Receiver Collar with the Test Light.
• If the Test Light flashes, check the fit of the Receiver Collar.
• Trim your pet’s fur where the Contact Points touch the neck and/or switch to the
longer Contact Points.
• Contact Points must be in contact with dog’s skin.
• Increase the Static Correction Level.
• Repeat training steps to reinforce training.
My pet reacts strongly
to the Static Correction
and has become fearful.
• Lower the Static Correction Level.
• Make sure you are in control of the situation when your pet receives his first
Static Corrections (have him on a leash attached to a separate, non-metallic
collar) and lead him into the Pet Area and praise him. If your pet remains fearful,
suspend training and start again the next day. Make sure to end all training
sessions on a positive note with lots of praise and play.
The Transmitter Power
Light is not on.
• Make sure the Power Adapter is plugged into a working 120 volt wall outlet.
• Verify that the outlet is working properly by plugging in a known working item
such as a radio.
• If the power light still does not come on, the Fence Transmitter and/or Power
Adapter needs to be replaced. Contact the Customer Care Center.
I was setting up the
Pet Area and after
I turned down the
Boundary Control Dial,
the Receiver Collar
would no longer beep
or correct.
• You may have turned the Boundary Control Dial down too quickly, causing the
Receiver Collar to go into power-fail mode. This is a safety feature designed
to protect your pet when power to the Transmitter goes out. With the Receiver
Collar within 10 feet of the Transmitter, readjust the Boundary Control Dial as
shown in Step 4 and reset the Boundary Zone, making sure to turn the dial
down slowly.
My next-door neighbor
has an In-Ground
Containment system
and the Receiver Collar
does not activate near
their property.
• Your neighbor’s In-Ground Fence
TM
system signal may interfere with the operation
of the Receiver Collar preventing activation close to their fence. To minimize the
interference, reduce the size of the Pet Area or move the Transmitter away from
the In-Ground Fence system.
• Adjust the Pet Area so that the Receiver Collar activates at least 5 feet beyond the
reduced Boundary setting when walking towards the In-Ground Fence system.
The Receiver Collar has
injured my pet’s neck.
• Failing to follow the important safety information at the front of the Operating
and Training Guide has caused pressure ulcers. Some descriptions of
advanced pressure ulcers describe the sores as looking like burns on the dog’s
neck. Be assured that electronic collars do not use enough energy to create
electrical burns. The energy in an output pulse is only a few thousandths of a
Joule; it is similar in nature to the static pulse that you may feel when getting out
of your car. In some cases, pressure ulcers are described as chemical burns.
The battery in your Receiver Collar is sealed, in addition, your collar’s housing
is also sealed. This redundant sealing makes it virtually impossible, without
misuse or abuse, for your Receiver Collar battery to leak onto your pet’s neck.
Please review and follow the important safety information on page 2, and the
instructions in Step 6 on page 15.
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Terms of Use and Limitation of Liability
1. Terms of Use
This Product is offered to you conditioned upon your acceptance without modification of the terms, conditions and
notices contained herein. Usage of this Product implies acceptance of all such terms, conditions, and notices.
2. Proper Use
This Product is designed for use with pets where training is desired. The specific temperament of your pet may not
work with this Product. If you are unsure whether this is appropriate for your pet, please consult your veterinarian or
certified trainer.
3. No Unlawful or Prohibited Use
This Product is designed for use with pets only. This pet training device is not intended to harm, injure or provoke.
Using this Product in a way that is not intended could result in violation of Federal, State or local laws.
4. Limitation of Liability
In no event shall Radio Systems Corporation be liable for any direct, indirect, punitive, incidental, special or
consequential damages, or any damages whatsoever arising out of or connected with the use or misuse of this
Product. Buyer assumes all risks and liability from the use of this Product.
5. Modification of Terms and Conditions
Radio Systems Corporation reserves the right to change the terms, conditions and notices under which this Product
is offered.
Compliance
FCC/IC
This Class B digital apparatus complies with Canadian ICES-003. This equipment has been tested and found to
comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed
to provide reasonable protection against harmful interference when the equipment is operated in a residential
environment. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in
accordance with the instruction guide, may cause harmful interference to radio communications. However, there is no
guarantee that interference will not occur in a practical installation. If this equipment causes harmful interference to radio
or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to
correct the interference by one or more of the following measures:
• Relocate the interfered receiving antenna.
• Increase the separation between the equipment and receiver.
• Connect the equipment into an outlet on a circuit different to that to which the receiver is connected.
• Contact the Customer Care Center at 1-800-732-2677.
This device complies with Industry Canada Rules. This device complies with part 15 of the FCC Rules. Operation is
subject to the following two conditions: (1) This device may not cause harmful interference, and (2) this device must
accept any interference received, including interference that may cause undesired operation.
Unauthorized changes or modifications to the equipment, not approved by Radio Systems Corporation, could result in
not meeting compliance with FCC regulations and could void the user’s authority to operate the equipment.
ACMA/Australia
This device complies with the applicable EMC requirements specified by the ACMA
(Australian Communications and Media Authority).
26
1-800-732-2677
Customer Care International
USA & Canada—Tel: 800-732-2677
Monday–Friday 8 AM – 8 PM / Saturday 9 AM – 5 PM
Australia—Tel: 1800 786 608
Monday–Friday 8:30 AM – 5 PM
New Zealand—Tel: 0800 543 054
Monday–Friday 10:30 AM – 7 PM
Battery Disposal
Separate collection of spent batteries is required in many regions; check the regulations in your area before discarding
spent batteries. At the end of the product life, please contact our Customer Care Center to receive instructions on
proper disposal of the unit. Please do not dispose of the unit in household or municipal waste. For a listing of Customer
Care Center telephone numbers in your area, visit our website at www.petsafe.net.
Perchlorate Battery
Perchlorate Material—special handling may apply. See www.dtsc.ca.gov/hazardouswaste/perchlorate.
Warranty
One Year Non-Transferrable Limited Warranty
This Product has the benefit of a limited manufacturer’s warranty. Complete details of the warranty applicable to this
Product and its terms can be found at www.petsafe.net and/ or are available by contacting your local Customer
Care Center.
United States and Canada—Radio Systems Corporation, 10427 PetSafe Way, Knoxville, TN 37932 USA
Australia/New Zealand—In compliance with the Australian Consumer Law, Warranties Against Defects, effective
January 1, 2012, warranty details of this Product are as follows:
One Year Non-Transferrable Limited Warranty
What is covered: Radio Systems Australia Pty Ltd. (hereinafter referred to as “Radio Systems”) warrants to the original
retail purchaser, and not any other purchaser or subsequent owner, that its product, when subject to normal and proper
residential use, will be free from defects in material or workmanship for a period of one (1) year from the purchase date.
An “original retail consumer purchaser” is a person or entity who originally purchases the Product, or a gift recipient of a
new product that is unopened and in its original packaging. When serviced by Radio Systems Customer Service, Radio
Systems covers labour and parts for the first year of ownership; after the first year, a service or upgrade charge will
apply relative to replacement of the product with new or refurbished items at Radio Systems’ sole discretion.
The limited warranty is non-transferrable and shall automatically terminate if the original retail consumer purchaser
resells the Radio Systems product or transfers the property on which the Radio Systems product is installed. This Limited
Warranty excludes accidental damage due to dog chews; lightning damage; or neglect, alteration, and misuse.
Consumers who purchase products outside of Australia, New Zealand, or from an unauthorised dealer will need to
return the Product to the original place of purchase for any warranty issues.
27
www.petsafe.net
Please note that Radio Systems does not provide refunds, replacements, or upgrades for change of mind, or for any
other reason outside of these Warranty terms.
Claims Procedure: Any claim made under this Warranty should be made directly to Radio Systems Australia Pty Ltd.
Customer Care Centre at:
Radio Systems Australia Pty Ltd.
PO Box 7266, Gold Coast Mail Centre QLD 9726 Australia
Australia Residents: 1800 786 608
New Zealand Residents: 0800 543 054
Email: [email protected]
To file a claim, a proof of purchase must be provided. Without a proof of purchase, Radio Systems will not repair
or replace faulty components. Radio Systems requests the Consumer to contact the Radio Systems Customer Care
Centre to obtain a Warranty Return number, prior to sending the Product. Failure to do so may delay in the repair or
replacement of the Product.
If the Product is deemed to be faulty within 30 days from date of original purchase, Radio Systems will organise for a
replacement to be sent in advance of returning the faulty Product. A Post Bag will be included with the replacement
Product for the return of the faulty Product. The Product must be returned within 7 days of receiving the replacement. If
the Product is deemed to be faulty after 30 days from the date of original purchase, the consumer will be required to
return the Product to Radio Systems at the consumer’s own expense. Radio Systems will test and replace the faulty unit
or its components and return to the consumer free of charge, provided the Product is within its said warranty period. This
warranty is in addition to other rights and remedies available to you under the law. Radio Systems goods come with
guarantees that cannot be excluded under the Australia Consumer Law. You are entitled to a replacement or refund for
a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to
have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a
major failure.
Should you have any queries or require any further information, please contact our Customer Care Centre on
1800 786 608 (Australia) or 0800 543 054 (New Zealand).
Radio Systems Corporation
10427 PetSafe Way
Knoxville, TN 37932
1-800-732-2677
www.petsafe.net
Protected by US Patents 6,879,300
and 7,142,167.
40 0 -1243/5
©
2016 Radio Systems Corporation
2½ INCHES (63.5mm)
Mounting Template