Adoption Partner Standards Overview
For partners with cats housed in the Adoption Centers, there will be a requirement for
a representative of the organization to visit the Adoption Center at least once a week.
There will also be an expectation of a 24-hour response to issues and concerns from Pet Parents
and/or PetSmart Store Managers, and a 48-hour response time to potential new Pet Parents. This
does not mean the issues must be resolved in 24/48 hours, only that the group has contacted the
parent and acknowledged the issue.
All Adoption Partners are required to use a volunteer waiver and ensure it is signed by each
volunteer and on file at your facility/office. The waiver must include language that waives any and
all claims made against PetSmart and PetSmart Charities.
All cats and kittens must be vaccinated in accordance with PetSmart protocol set forth in the
Adoption Partner Manual and applicable state and local laws prior to being transported to and
placed in the Adoption Center (no kittens under 8 weeks should be available for adoption).
Boosters are then administered in a series at 12 weeks and 15 weeks.
Cat - Panleukopenia, Calicvirus, Rhinotracheitis, Rabies*
Kitten - Panleukopenia, Calicvirus, Rhinotracheitis, Rabies* (if age appropriate)
All dogs and puppies between 6 to 8 weeks of age, 12 weeks and also at 16 weeks must be
vaccinated in accordance with protocol set forth in the Adoption Partner Manual and applicable
state and local laws prior to being transported to PetSmart and placed in the Adoption Center (no
puppies under 8weeks should be available for adoption).
Distemper, Adenovirus, Parvovirus, Parainfluenza, Bordetella, Rabies*
Distemper, Adenovirus, Parvovirus, Parainfluenza, Bordetella, Rabies* (if age
Dispensing medications or veterinary advice to the public while on PetSmart premises is
prohibited.
All dogs, cats and other pets as required by law at a PetSmart Store or PetSmart Charities Events
must be spayed or neutered.
Adoption Partner must quarantine (hold) animals for a minimum of 2 days after vaccination prior to
entering the Adoption Center.
Adoption Partner must own all animals brought to a PetSmart Store or PetSmart Charities Adoption
Event for adoption.
Only healthy animals may be brought to a PetSmart Store or PetSmart Charities Adoption Event .