User Guide TV Connector

User Guide

TV Connector

Contents

1. Welcome 4

2. Getting to know your TV Connector 5

3. Getting started 8

3.1 Setting up the power supply 8

3.2 Supported audio connections 10

3.3 Connecting to an audio device 11

3.4 Optional: Connecting to an audio device

using the optical socket 12

3.5 Connecting the TV Connector to the

hearing aids 13

4. Daily use of the TV Connector 15

4.1 TV Connector and phone calls 17

4.2 Switching o audio transmission 17

4.3 Understanding the indicator light (LED) 18

5. Troubleshooting 19

5.1 Testing the audio transmission 19

5.2 Questions and answers 20

6. Service and warranty 24

6.1 Local warranty 24

6.2 International warranty 24

6.3 Warranty limitation 25

7. Compliance information 26

8. Information and explanation of symbols 30

9. Important safety information 33

Congratulations on choosing the TV Connector.

The TV Connector allows you to connect your hearing

aids to your TV or other entertainment/communication

devices.

Please read this user guide carefully to discover how

to benefit from the features of your TV Connector.

If you have any questions, please consult your hearing

care professional or go to www.phonak.com/tvconnector

Phonak – life is on www.phonak.com

1. Welcome

CE mark applied: 2017

2. Getting to know your

TV Connector

The intended use of the TV Connector is to establish

a wireless connection between your hearing aids

and a TV (or any other audio source). It sends audio

signals within a 15 meter (50 ft) radius wirelessly to

the hearing aids.

TV Connector is only compatible with

Audéo B-Direct wireless hearing aids.

Audio cable

Power plugUSB cable

TV Connector

Hearing aid

Up to 15 meters

(50 ft)

Line-of-sight between your hearing aids and

the TV Connector is not required. However,

environmental interference like walls or furniture

may reduce the operating range.

2.1 Device description

A Connect button

B Indicator light (LED)

C microUSB power socket

D Audio socket for optical (Toslink)

or 3.5mm jack (analog) cable

3.1 Setting up the power supply

1. Insert the larger end of the USB cable into the

power supply unit.

2. Plug the power supply unit into the socket outlet of

the mains power.

3. Getting started

Upon the very rst time

powering the device,

the connection to the

hearing aids will be

initiated automatically

and the hearing aids will

play a conrmation

tone.

3. Insert the smaller end of the USB cable into the free

socket of the TV Connector.

Alternatively the TV Connector can be powered via USB

cable on the TV. Insert the larger end of the USB cable

into the USB socket of the TV.

3.2 Supported audio connections

The TV Connector can be connected to any audio source

such as a TV, PC or HiFi system. It supports two different

audio cable inputs: Optical (Toslink) or Analog. Both of

the audio cables can be plugged into the dedicated

audio socket on the TV Connector.

Always connect the chosen audio cable of the TV

Connector to the audio OUTPUT of your TV or

alternative audio device!

Optical (Toslink)

Digital signal

Fiber optic cable

(optional)

Analog

3.5 mm jack

(analog)

Some TVs will switch o their loudspeakers when

using the headset socket – the TV will not be

audible for other people. See chapter 3.4.

3.3 Connecting to an audio device

Connect the free end of the “3.5 mm jack (analog)”

cable into the headset output socket of your TV (or

audio device).

3.4 Optional: Connecting to an audio device using the

optical socket

Replace the supplied 3.5mm jack (analog) cable on the

TV Connector with the optical (Toslink) cable. Insert the

bigger end of the optical (Toslink) cable into the TV

Connector and connect the small end of the optical

(Toslink) cable into the optical output of your TV

(or audio device).

3.5 Connecting the TV Connector to the hearing aids

When the TV Connector is plugged into a power

source the very rst time upon installation, the

connection to the hearing aids will be initiated

automatically and the hearing aids will play a

conrmation tone.

To connect new hearing aids to the TV Connector follow

the steps:

J Press the Connect

button

on the back, and the indicator

light will start blinking blue.

J Make sure the hearing aids are

switched on and within

1 meter (3 ft) of the

TV Connector.

The TV Connector will connect to any compatible

hearing aid, which is within the range during the

connection process. They will be automatically

connected again after the initial connection

process.

J You will hear a confirmation

beep in your hearing aids when

the connection was successful.

This may take up to 10 seconds.

4. Daily use of the TV Connector

The TV Connector can only receive and transmit

audio in mono or stereo. Please make sure that no

Dolby digital or DTS audio settings are used by the

TV (or audio device).

If present, these audio signals will be indicated by a

blinking red LED indicator light on the TV Connector.

Please change the audio signal to stereo (PCM) in

the audio settings menu of the TV.

Switch ON your TV (or alternative audio device). The TV

Connector will automatically transmit the audio signal

to the connected hearing aids.

You will hear the sound of the TV/audio device directly

in your hearing aids.

Make sure the TV/audio device is switched on.

If no audio input is available, the TV Connector

automatically stops the audio transmission to the

hearing aids. The indicator light will be solid red

(standby mode).

If the hearing aids are out of range of the TV Connector

the audio transmission will be terminated. Once the

hearing aids are back into the range of TV Connector,

the audio signal will automatically resume streaming.

You might need to accept the

incoming audio signal on the

hearing aid by pressing the hearing

aid button.

4.1 TV Connector and phone calls

If the hearing aids are connected to your cell phone,

you can still receive phone calls, even when using the

TV Connector.

In case of an incoming call, the hearing aids automatically

stops the audio signal from the TV Connector and the

alerts will be played signalizing to the incoming call. After

the call the hearing aids automatically switch back to the

TV Connector audio signal.

4.2 Switching o audio transmission

To end the transmission of the audio signal, simply

switch o the TV or other connected audio source.

The TV Connector will go into the standby mode

automatically.

4.3 Understanding the indicator light (LED)

Solid green Switched on and

transmitting audio

Solid red Switched on and

no audio input

Blinking blue Connecting mode

Blinking red Wrong audio input format

(Dolby or DTS)

5. Troubleshooting

5.1 Testing the audio transmission

If you cannot hear the sound from the audio source (e.g.

TV), check the following options:

J Test the connection of the TV Connector to the

hearing aids

J Go through the steps described in chapter 3.5

J Test the connection of TV Connector to the audio

device (e.g. TV)

J Switch on the audio device

J Make sure all cables are inserted properly into the TV

Connector and the audio device (e.g. TV)

J Make sure the audio cable is plugged into the audio

OUT plug of the audio source (e.g. TV)

J Check if the indicator light is solid green

5.2 Questions and answers

A summary of frequently asked questions and answers:

Causes What to do

I don‘t hear any sound although the TV is switched on and

connected to the TV Connector

No audio input available at

the TV Connector (indicator

light is solid red or blinking

red).

Check if the optical cable

(Toslink) or 3.5mm

(analog) is inserted into

the TV Connector and the

audio source properly.

Check that the audio cable is

inserted at the audio output

of the audio source (e.g. TV).

Blinking red, wrong audio

input format (Dolby or DTS)

from the audio source (e.g.

TV). Switch to Stereo (PCM)

audio format in the audio

settings of your source (e.g.

TV).

The indicator light is solid green but I cannot hear the TV

The TV Connector is not

connected to the hearing

aids.

Connect your hearing aids as

described in chapter 3.5

Causes What to do

The volume during streaming is not comfortable (too low or

too high)

The dierent TV audio

sources have dierent output

volume.

If TV Connector is

connected to the optical

(Toslink) socket of your

TV, adjust the volume by

using the volume

buttons of your hearing

aids or the environmental

balance functionality.

After connecting the TV Connector, the TV loudspeaker is

switched o

You have selected the

headset output of the TV set.

Check the audio settings

of the TV to enable the

loudspeakers to be used in

parallel.

Please use the optical

(Toslink) cable instead of the

3.5mm jack (analog) cable to

connect the TV Connector to

an audio source (e.g. TV). See

chapter 3.4.

Causes What to do

The audio from the TV loudspeakers is delayed compared to the

streamed audio in my hearing aids

The delay setting of the TV

loudspeakers is too high.

Adjust the audio delay time

of your TV loudspeakers

(reduce the delay) in the

audio settings menu of your

TV.

6. Service and warranty

6.1 Local warranty

Please ask the hearing care professional, where you

purchased your devices, about the terms of the local

warranty.

6.2 International warranty

Phonak oers a one year limited international warranty,

valid as of the date of purchase. This limited warranty

covers manufacturing and material defects. The warranty

is valid only if proof of purchase is shown.

The international warranty does not affect any legal

rights that you might have under applicable national

legislation governing sale of consumer goods.

Authorized hearing

care professional

(stamp/signature):

6.3 Warranty limitation

This warranty does not cover damage from improper

handling or care, exposure to chemicals, immersion in

water or undue stress. Damage caused by third parties or

non-authorized service centers renders the warranty

null and void. This warranty does not cover any services

performed by a hearing care professional in his/her oce.

Serial number:

Date of purchase:

7. Compliance information

Europe:

Declaration of Conformity

Hereby Sonova AG declares that this product is in

compliance with the essential requirements of the Radio

Equipment Directive 2014/53/EU. The full text of the

Declaration of Conformity can be obtained from the

manufacturer or the local representative whose address

can be taken from www.phonak.com

Australia/New Zealand:

Indicates a device’s compliance with applicable

Radio Spectrum Management’s (RSM) and

Australian Communications and Media Authority

(ACMA) regulatory arrangements for the legal sale

in New Zealand and Australia.

The compliance label R-NZ is for radio products

supplied in the New Zealand market under

conformity level A1.

Notice 1:

This device complies with Part 15 of the FCC Rules

and with Industry Canada‘s license – exempt RSSs.

Operation is subject to the following two conditions:

1) this device may not cause harmful interference, and

2) this device must accept any interference received,

including interference that may cause undesired

operation.

Notice 2:

Changes or modifications made to this device not

expressly approved by Sonova AG may void the FCC

authorization to operate this device.

Notice 3:

This device has been tested and found to comply

with the limits for a Class B digital device, pursuant

to Part 15 of the FCC Rules and ICES-003 of Industry

Canada.

These limits are designed to provide reasonable

protection against harmful interference in a residential

installation. This device generates, uses and can radiate

radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful

interference to radio communications. However, there

is no guarantee that interference will not occur in a

particular installation. If this device does cause harmful

interference to radio or television reception, which can

be determined by turning the equipment off and on,

the user is encouraged to try to correct the interference

by one or more of the following measures:

J Reorient or relocate the receiving antenna.

J Increase the separation between the device and

receiver.

J Connect the device into an outlet on a circuit dierent

from that to which the receiver is connected.

J Consult the dealer or an experienced radio/TV

technician for help.

Notice 4:

Japanese Radio Law Compliance.

This device is granted pursuant to the Japanese Radio Law

(電波法). This device should not be modied (otherwise

the granted designation number will become invalid).”

More details can be found in the data sheet which can

be downloaded from www.phonak.com/tvconnector

Notice 5:

FCC/Industry Canada RF Radiation Exposure

Statement

This equipment complies with FCC/Industry Canada RF

radiation exposure limits set forth for an uncontrolled

environment.

This equipment should be installed and operated with a

minimum distance of 20 cm between the radiator and

your body.

This transmitter must not be co-located or operating in

conjunction with any other antenna or transmitter.

This symbol indicates that it is

important for the user to read and take

into account the relevant information

in this user guide.

The CE symbol is confirmation by

Sonova AG that this product meets

the requirements as the Radio

Equipment Directive 2014/53/EU.

8. Information and explanation of

symbols

Important information for handling

and product safety.

This symbol indicates that it is

important for the user to pay attention

to the relevant warning notices in this

user guide.

Indicates the device manufacturer.

Operating

conditions

The device is designed such that

it functions without problems or

restrictions if used as intended, unless

otherwise noted in this user guide.

The device is designed for Direct

Current (DC) power source with the

specied parameters dened on the

label of the product.

Temperature transport and storage:

–20° to +60° Celsius

(–4° to +140° Fahrenheit).

Temperature operation:

0° to +40° Celsius

(+32° to +104° Fahrenheit).

Keep dry.

8. Information and explanation of symbols

Humidity during transportation and

storage: <90% (non-condensing).

Humidity operation: <90% (non-

condensing).

Atmospheric pressure: 500 hPa to

1500 hPa.

This symbol on the product or its

packaging means that it should not be

disposed of with your other household

waste. it is your responsibility to dispo-

se of your waste equipment separately

from the municipal waste stream. The

correct disposal of your old appliance

will help prevent potential negative

consequences for the environment and

human health.

Please read the information on the following pages

before using your device.

Hazard warnings

This device is not for children below 36 months.

It contains small parts that can cause choking, if

swallowed by children. Keep out of reach of

children and mentally challenged people or pets. If

swallowed, consult a physician or hospital

immediately.

TV Connector may generate magnetic elds. If any

inuence of the TV Connector on the Implantable

Device (e.g. pacemakers, debrillators, etc.) is

experienced, stop using the TV Connector and contact

your doctor and /or the manufacturer of the

Implantable device for advice.

9. Important safety information

Use only hearing aids that have been specially

programmed for you by your hearing care

professional.

Dispose of electrical components in accordance with

your local regulations.

Changes or modifications to any of the devices

that were not explicitly approved by Sonova AG are

not permitted.

External devices may only be connected if they

have been tested in accordance with corresponding

IECXXXXX standards. Only use accessories approved

by Sonova AG.

For safety reasons, only use chargers supplied by

Sonova AG or stabilized chargers with a rating of

5 VDC, min. 500 mA.

Caution: electric shock. Do not insert plug alone into

electrical outlets.

Do not use the device in explosive areas (mines or

industrial areas with danger of explosions,

oxygen rich environments or areas where ammable

anesthetics are handled) or where electronic

equipment is prohibited.

Opening the device might damage it. If problems

occur which cannot be resolved by following the

remedy guidelines in the troubleshooting section of

this user guide, consult your hearing care professional.

Product safety information

Protect the device connectors, plugs, power supply

from dirt and debris.

Do not use excessive force when connecting your

device to its different cables.

Protect the device from excessive moisture (bathing

or swimming areas) and heat sources (radiator).

Protect the device from excessive shock and

vibration.

Clean the device using a damp cloth. Never use

household cleaning products (washing powder,

soap, etc.) or alcohol to clean them. Never use a

microwave or other heating devices to dry the

device.

X-ray radiation, CT or MRI scans may destroy or

adversely affect the correct functioning of the

device.

If the device has been dropped or damaged, if it

overheats, has a damaged cord or plug, or has been

dropped into liquid, stop using your device and

contact authorized service centre.

Other important information

High-powered electronic equipment, larger electronic

installations and metallic structures may impair and

signicantly reduce the operating range.

Protect your eyes of the optical light from the optical

Toslink cable when plugged into the device or TV.

Notes

Manufacturer:

Sonova AG

Laubisrütistrasse 28

CH-8712 Stäfa

Switzerland