COMMERCIAL

RETAILER MASTER BUSINESS RULES

Effective Date:

July 13, 2023 through November 13, 2023

COMMERCIAL

RETAILER MASTER BUSINESS RULES

– New Subscribers

Effective Date:

July 13, 2023 through November 13, 2023

Non-refundable

Activation Fee: Payment is made to DISH prior to activation during the qualification process in

Axiom.

First Billing Payment: Subscribers pay the following, where applicable, prior to activation of their DISH

System.

Business Fees: Public and Private Commercial Subscribers must pay a monthly Business Fee based

on the Eligible Commercial Programming selected:

Refer A Friend Credit: Subscribers may participate in the Refer A Friend (RAF) program to refer friends and

family to DISH. The RAF program awards the referrer and referee with points for

each referral, which can be redeemed for a variety of reward options.

A referrer must provide a referral code to the referee, which is entered at the time of

Axiom in the contiguous United States only.

Required Programming: Commercial Required Minimum Programming applies. Pay-Per-View programming or

events and Premium packages may not be available to DBA24 Plus Subscribers

through DISH. Subscribers may contact DISH for specific details surrounding the

availability of these services.

Eligible Receivers: The below new or reconditioned Receivers are eligible for the DBA24 Plus

Promotional Program.

Please Note: Subscriber Receiver Upgrade Fees will be charged according to best

pricing for the Subscriber regardless of which Receiver is primary and which is

secondary.

*Non-Hybrid LNBF Subscribers are not eligible for Hopper 3, Hopper 2, or Hopper 1 Receivers. Only a Hopper Duo can use a Non-Hybrid

LNBF.

**A Wireless Joey Access Point will not be purchased by the Subscriber in Axiom; it will be added as a leased accessory to any account with a

Receivers, up to 6 televisions, an appropriate antenna and mounting hardware.

days from the date the Subscriber Account Number was generated.

Antenna Configuration: The antenna displayed in the order entry tool must be installed.

provide a referral code to the referee, which is entered at the time of sale by the

Locations: Commercial Locations in the contiguous United States, Hawaii, Alaska, Puerto Rico,

or U.S. Virgin Islands.

DISH Install Sales: Retailers may sell the FlexTV Business Plan to Subscribers using the DISH Install

Required Programming: Commercial Required Minimum Programming applies. Pay-Per-View programming or

events and Premium packages may not be available to FlexTV Business Subscribers

through DISH. Subscribers may contact DISH for specific details surrounding the

availability of these services.

211z Receivers on a Residential Account that has a Hopper 3, Hopper 2, Hopper 1,

or Hopper Duo.

Equipment Limitations: Please see the Equipment Limitations Overview for compatible equipment

configurations.

Installation: Retailer must provide Commercial Standard Professional Installation of up to 6

Receivers, up to 6 televisions, an appropriate antenna, and mounting hardware.

Retailer must install and activate the new Commercial Subscriber Account within 30

days from the date the Subscriber Account Number was generated.

will be disabled by default for most Free-to-Guest properties.

Eligible Subscribers: Entertainment Apps can be re-enabled on new or existing Bulk location sub-types

listed in the table below that use a Wally and/or Hopper Receiver.

Notwithstanding the foregoing, DISH reserves the right to determine at any time and

from time to time, in its Sole Discretion, whether a location qualifies as the Property

Headend system.

Subscriber Qualification: Eligible locations using Eligible Receivers for the sole purpose of on-site testing,

configuration and/or quality assurance activities of a Headend or L-band system that

agree to be bound by the terms and conditions of these Business Rules.

DISH may require reasonable proof of Retailer’s testing needs (i.e., a recently signed

right-of-entry agreement for 100% of the Drops/Units at the property).

Participation in other promotional plans or offers must be pre-approved by DISH.

Locations: The contiguous United States, Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands.

Eligible Programming: Pre-Activation programming includes up to 30 days of Eligible Bulk Programming

provided to 1 Billed Drop/Unit of the Property.

For Headend deployments subscribing to grandfathered ESPN Pack 2, ESPN Pack

be displayed.

If subscribing to Prime or Premier, 552 or G4 (generation 4) smart cards are required.

Limited Exception: Use of the Pre-Activation programming pursuant to the terms and conditions set forth

herein will not be considered a violation of Section 2.7 of the Retailer Agreement.

Eligible Receivers: New or reconditioned ViP 211, ViP 211k and SMARTBOX systems for Headend

Joey, Super Joey, Joey 1, Joey 2, Joey 3, Wally, ViP 211, ViP 211k, and ViP 211z for

For QAM installations, Hopper Duo, Joey 3, Joey 2, Joey 1, 4K Joey, Wireless Joey,

Installation: Subscriber must purchase installation at a price determined by the Retailer.

Antenna Configuration: Eastern Arc Configurations apply.

Customer Agreement: Bulk Activation and Change Request Form.

Subscriber agrees to be automatically billed for 100% of the Drops/Units after

expiration of the 30-day test period. Each property may only utilize 1 test period, and

no test period can exceed 30 days. In addition, test periods cannot be paused and/or

re-started for any reason.

property) that: (i) will to purchase required equipment; and (ii) can satisfactorily

demonstrate seasonal operations.

Eligibility to participate in Bulk Programming Plans will be determined after the

weighted Drops/Units are established by DISH.

Subscriber Qualification: A property’s participation in the Bulk Seasonal Properties Plan is in DISH’s Sole

Discretion and DISH may remove a property from the Bulk Seasonal Properties Plan

at Any Time.

Property must be on file with the state Attorney General’s office (or Secretary of

State) as a campground, RV park, student housing, guest property resort or other

seasonal property.

rates for partial facility closures are required to be submitted to DISH along with the

participate in this Promotional Program for partial facility closures, the property must

physically obstruct access to the closed Drops/Units, and the property must turn off

power and other needed utilities to the closed Drops/Units.

● When filling out the Weighted Average Calculator: The participating property

must subscribe to Programming for more than 6 months (183 days) per year.

● Properties where the total drops/units change throughout a given month must

Drop/Unit count, Bulk Programming qualification and seasonal status are subject to

Standard Fees: Commercial Fees apply.

chassis enabled with Pro:Idiom output. A one-time $300 fee will be applied for each

for each Free-to-Guest property that enables EVOLVE output on a SMARTBOX

chassis, unless participating in the EVOLVE Incentive Program.

Locations: The contiguous United States, Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands.

regardless of occupancy status.

If subscribing to Prime or Premier, 552 or G4 (generation 4) smart cards are required.

in this Promotional Program will no longer be eligible to participate in this Promotional

Program.

Eligible Receivers: New or reconditioned ViP 211, ViP 211k and SMARTBOX systems for Headend

Equipment: Subscriber must purchase Receivers at a price determined by the Retailer.

Installation: Subscriber must purchase installation at a price determined by the Retailer.

Antenna Configuration: Eastern Arc Configurations apply.

Customer Agreement: Bulk Activation and Change Request Form, Signed Affidavit, and Weighted Average

their equipment to a SMARTBOX system.

Any Bulk Subscribers who participate in this program must sign up for either a 36-

month or a 60-month Term Commitment.

Any Bulk Subscribers currently subject to a promotional commitment will be subject

to the prorated chargeback as defined in the applicable promotional business rules.

Eligible Bulk

Programming:

Eligible Locations: Contiguous United States, Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands.

Eligible Subscriber: Existing Bulk Subscribers who have had a SMARTBOX installed for a minimum of 36

months.

Any Bulk Subscribers currently under a promotional commitment will be subject to a prorated chargeback as

defined in the applicable promotional business rules.

Eligible Bulk Programming: Must subscribe to a minimum of America’s Top 120.

Must deliver Locals Over-the-Air (OTA). DISH Satellite Locals is not eligible for this promotion.

Eligible Bulk Programming must be provided to 100% of the Drop/Units at the Bulk Property regardless of

Minimum Term Commitment: Sixty (60) months or more.

all requirements being met.

Chargeback: All Amenity Renewal Enhancement Incentives are subject to chargeback. A

● The Account is terminated, disconnected or deactivated before the end of the

Eligible Bulk Subscribers Bulk Properties that have: 4 ViP 211k Receivers; or an ATSC Blade for use with

SMARTBOX. Not available in combination with the Amenity 36, Amenity 60, or

Amenity ATSC 36 or 60 Programs.

Eligible Programming: OTA Locals.

General Requirements: For Eligible Bulk Properties to qualify for each of the following Equipment Credits:

● The DISH Retailer must have purchased the equipment directly from

Echosphere or an Authorized Distributor;

● DISH must have transferred the equipment directly to Retailer;

● The DISH Retailer must have installed the equipment at the qualifying

Eligible Bulk Property Location; and

● The DISH Retailer can request an Equipment Credit by submitting an OTA

Antenna Request case through Salesforce.

Eligible Subscribers: New Bulk Subscribers with a minimum of 10 Billed Drops/Units beginning

construction or Existing Bulk Subscribers under construction due to remodeling, fire,

flood or other incapacitating factor who want to purchase their equipment.

Eligibility to participate in other Bulk plans will be determined after the construction

plan is approved.

Subscriber Qualification: Property must submit a notarized statement from Property Developer confirming

construction on premises, copy of building permit and construction schedule

completed on the Phased Construction Form located in SalesForce.

Construction schedule may not exceed 2 years. The final Drop count will be

determined by the property’s status and DISH’s Sole Discretion.

Qualifying Bulk Subscribers are not subject to a credit qualification. Property, Unit

count, business and construction status are subject to audit verification.

Phased Construction locations that would like to qualify for the Amenity Incentive

must:

completed at then current program requirements and subject to program

term. Activation Incentive will not be modified as additional Units are

Locations: The contiguous United States, Hawaii, Alaska, Puerto Rico, and U.S. Virgin Islands.

Required Programming: Eligible Bulk Programming applies.

regardless of occupancy status.

3, ESPN Pack 4 and ESPN Pack 5 programming, all channels in the package must

For Headend deployments subscribing to grandfathered ESPN Ultimate

programming, 5 of the 8 channels must be displayed.

If subscribing to Prime or Premier, 552 or G4 (generation 4) smart cards are required.

Eligible Receivers: New or reconditioned ViP 211, ViP 211k Receivers, and SMARTBOX systems for

New or reconditioned Hopper 3, Hopper 2, Hopper 1, Hopper Duo, 4K Joey, Wireless

Joey, Super Joey, Joey 1, Joey 2, Joey 3, Wally, ViP 211, ViP 211k, and ViP 211z

Receivers for L-band installs.

For QAM installations, Hopper Duo, Joey 3, Joey 2, Joey 1, 4K Joey, Wireless Joey,

Eligible Subscribers: New or existing MDU and Guest Property Bulk locations, as well as Public/Private

locations listed in the table below, activating a SMARTBOX Headend to distribute

programming.

in both digital HD and/or digital SD format(s). For MDU Bulk Properties (where a

NTSC output may be used for Premium movie channel delivery.

may add or remove programming at its Sole Discretion.

For Guest Properties using SMARTBOX QAM or IP deployment, Pay-Per-View

locations with a purchased SMARTBOX system.

The terms and conditions set forth in these SMARTBOX – OnStream Usage Rules (“Usage Rules”) are subject to

(and without limitation of) the terms and conditions set forth in your agreement with DISH authorizing your sale of

video, or such other form of agreement as may be determined by DISH Network L.L.C. (“DISH”) at Any Time in its

Sole Discretion authorizing Operator to market, promote and solicit orders for Programming (the “Agreement”)

and other applicable Business Rules. All capitalized terms shall have the meanings set forth in these Usage

Rules or as otherwise referenced; any capitalized terms not defined herein shall have the meaning given to them

in the Agreement. In the event of any conflict or inconsistency between the terms and conditions of these Usage

Rules and/or the Agreement, the terms and conditions of the Agreement shall control. In the event of any

ambiguity between or among the terms and conditions of the Usage Rules and/or the Agreement, DISH shall

have the sole and exclusive authority to interpret and/or make a final determination in its Sole Discretion

concerning any issue arising from such ambiguity.

Installation & Approved

Usage: No redistribution, resale or spin-off product use is permitted under any circumstances

Distribution: Subject to all terms and conditions of these Usage Rules, Operator may distribute

Bulk Programming to Authenticated Subscribers (as defined below) using one or

more SMARTBOX systems outputting to a closed (i.e., not accessible to the public)

and encrypted IP based system over a locally managed digital WiFi network at

Eligible Locations (as defined below) (the “Authenticated WiFi Distribution”); provided

that in no event shall any Bulk Programming accessed via Authenticated WiFi

Distribution: (i) cross any public right of way; or (ii) be accessible over the Public

Internet. As used herein, the term “SMARTBOX” means the DISH system, related

chassis, blade and module components used to receive, modulate, transcode,

encrypt and output DBS signals into various formats. As used herein, the term

is invoiced for Bulk Programming pursuant to the Agreement (a “Permitted Unit”); and

(ii) utilizes such individual’s ID number and password, or similar account login

identifier, capable of identifying such individual, (the “Approved Login”), to access the

Authenticated WiFi Distribution.

Eligible Locations: New or existing locations within the continental United States, Hawaii, Alaska and

Puerto Rico that receives Programming within the boundaries of such approved

location and adjacent locations that do not require crossing any public right of way

(collectively “Eligible Locations”).

System Requirements: In order to conduct Authenticated WiFi Distribution, Operator must: (i) engage in

each minute of usage to ensure that such device is physically present in an Eligible

in good standing at the start of each streaming session and no less frequently than

shall not require the further input of the Authenticated Subscriber’s Approved Login);

and (vi) ensure that the DISH logo is displayed in any customer facing video

distribution user interface.

Cessation of

Authenticated WiFi

Distribution: DISH reserves the right to cause Operator to discontinue the provision of

Authenticated WiFi Distribution, in whole or in part (e.g., with respect to any one or

in DISH’s Sole Discretion. Upon receipt of notice of DISH’s election to discontinue

event later than two (2) Business Days of receipt of such notice, discontinue the

notice.

Viewer Measurement

Any Time by DISH in its Sole Discretion the following: (i) the total number of

Installation

Qualification: Each Eligible Location must be installed with a SMARTBOX by a SMARTBOX

Certified Installer who has and maintains a valid SMARTBOX certification number

with DISH; provided that, subject to the terms and conditions contained herein,

multiple Eligible Locations may receive Authenticated WiFi Distribution via a shared

SMARTBOX. Installation must be performed in compliance with the current

SMARTBOX installation manual available on the DISH Portal.

Video Access Point

Fees: In order to engage in Authenticated WiFi Distribution, Operator shall pay DISH a

monthly fee (per the Rate Card) per Unit at each Eligible Location engaged in

and conditions thereof, including, without limitation, providing DISH with the number

occupancy (as calculated on a per Unit basis) to determine the Access Point Fee.

any fees or charges enumerated in the Agreement, including, without limitation, any

Bulk Programming charges. The final determination of the number of Units or the

Commercial Retailer Master Business Rules.

WHATSOEVER AND HEREBY EXPRESSLY DISCLAIMS ANY AND ALL

OPERATION, OR CONTINUED AVAILABILITY, OF AUTHENTICATED WIFI

DISTRIBUTION, THE VISUAL OR AUDIO QUALITY OF ANY PROGRAMMING

TRANSMITTED VIA AUTHENTICATED WIFI DISTRIBUTION, THE ABILITY OF

WIFI DISTRIBUTION, ANY EQUIPMENT USED IN CONNECTION WITH

AUTHENTICATED WIFI DISTRIBUTION, OR ANY THIRD PARTY PRODUCT,

SOFTWARE OR APPLICATION USED IN CONNECTION WITH AUTHENTICATED

WIFI DISTRIBUTION, INCLUDING, WITHOUT LIMITATION: (I) ANY WARRANTIES

MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE OR USE, TITLE

LAW OR IN EQUITY.

Limitation of Liability: OPERATOR ACKNOWLEDGES AND AGREES, AND BY IMPLEMENTING ANY

CONTEND TO THE CONTRARY, THAT NEITHER DISH NOR ANY OF ITS

PERSON OR ENTITY CLAIMING THROUGH OPERATOR, OR ANY THIRD PARTY

AUTHENTICATED WIFI DISTRIBUTION; (VI) ANY CESSATION OR

DISCONTINUTATION OF THE AUTHENTICATED WIFI DISTRIBUTION; (VII) ANY

EQUIPMENT USED IN CONNECTION WITH AUTHENTICATED WIFI

DISTRIBUTION; OR (VIII) THE FINAL ACCESS POINT FEE AMOUNTS

DETERMINED AND BILLED BY DISH.

Auditing: DISH, in its Sole Discretion, retains the right to audit, to determine compliance with

performance data, and share that information with its Affiliates for quality control

purposes.

AND FROM TIME TO TIME AT THE SOLE DISCRETION OF DISH UPON NOTICE TO OPERATOR. THESE

Eligible Subscriber: New Bulk Subscribers with a minimum of 30 Units/Total Drops or an existing property

that upgrades their existing equipment to a SMARTBOX system.

Term Commitment: 60 months

Eligible Bulk

Programming: America’s Top 120 or higher programming.

DISH Satellite Locals are not eligible for this promotion.

Eligible Bulk Programming must be provided to 100% of the Drop/ Units at the Bulk

Property regardless of occupancy status of such Drops/Units. The number of

Drops/Units associated with an applicable Bulk Subscriber Account is subject to

verification by DISH.

Standard Fees: Commercial Fees may apply.

Locations: The contiguous United States, Hawaii, Alaska, Puerto Rico and U.S. Virgin Islands.

Eligible Receivers: SMARTBOX only.

Eligible Subscriber: New or existing Subscribers that install a Leased SMARTBOX system.

Term Commitment: 60 months

Eligible

Programming: America’s Top 120 or higher programming.

Standard Fees: Commercial Fees may apply.

Locations: The contiguous United States, Hawaii, Alaska, Puerto Rico and U.S. Virgin Islands.

Eligible Receivers: SMARTBOX only.

Eligible Subscribers: New or existing Bulk locations listed in the table below that use a Headend to

distribute programming.

Strictly Prohibited Locations:

● Guest property locations including hotels, motels, and resort facilities.

● Single family communities and/or residences.

Not applicable to L-band installed locations.

Required Programming: Eligible Commercial Programming and Bulk Programming.

Excluded Programming: For all locations using a HD Over Coax deployment, Pay-Per-View

programming or events and Premium movie channels including , SHOWTIME

,

STARZ

®

and Encore

®

are strictly prohibited in both digital HD and/or digital SD

format(s). For MDU Bulk Properties (where an HD Over Coax deployment is used)

that select Premium movie channels, only the analog or NTSC output may be used

for Premium movie channel delivery.

DISH reserves the right to change programming eligibility in its Sole Discretion and

Eligible Equipment: Retailer must source DISH Approved HD Encoder models at their own cost, at the

price, terms and conditions determined by an approved vendor:

connected via Ethernet port to each DISH Receiver to enable the watermarking

feature and used with the applicable equipment software version and/or firmware

version maintained at all times.

No addition, alteration, editing, modification, or reproduction to Programming is

permitted under any circumstances beyond the embedded Watermark image and

DISH Receiver number, whether or not the Watermark is displayed to end users.

No redistribution, resale, or spin-off product use is permitted under any

circumstances (including connection to PCs, broadcast equipment, or digital signage

players using the same coaxial System) beyond the exclusive Eligible Subscriber

Location.

Eligible Subscribers: Existing Commercial Subscribers.

Subscriber Qualification: Existing Commercial Subscriber Qualification, including verification that the

Standard Fees: Commercial Fees apply.

Other Fees: The Technician Visit Fee applies.

Required Programming: Eligible Commercial Programming applies.

*Hopper 3 Plan A 50% Discount: DISH collects $50. Hopper 3 Plan A 100% Discount; DISH collects $0. Please see the Receiver Equipment

Discounts – Change Receiver and DISH Move-In Deal Upgrade table for full details.

Wally Receivers

● Maximum of 6 Wally Receivers per Subscriber Account.

● A Wally can only be paired with other Wally Receivers and cannot be

combined with other Receiver families on the same account.

● Install the Wally with a DPP LNBF. QAM, or Dual QAM adapter appropriate

for the customer’s location. The Wally is not compatible with the DPH LNBF.

DISH Outdoors

or Hopper Duo.

Equipment Limitations: Please see the Equipment Limitations Overview for compatible equipment

configurations.

Receivers to up to 6 televisions for non-Hopper 2/Hopper 1 installations.

Retailer must provide Commercial SPI of up to 6 Receivers to up to 6 televisions for

Hopper 3, Hopper 2 or Hopper 1-Joey solution installations.

Payment of Fees: Subscribers pay all Upgrade Fees directly to the DISH and Technician Visit

Fees to the Retailer.

Plan D Subscribers will be charged a $100 fee for DISH Move-In Deal if they have

been activated with DISH for less than one year or have already had DISH Move-In

Antenna Configuration: Required antenna configuration changes must be completed through the DBA

instructions to the Subscriber. Retailers may not return equipment on a Subscriber’s

Agreement.

Plan Agreement: DBA Change Receiver Plan Agreement

Charges: N/A

Standard Fees: Commercial Fees apply.

Other Fees: N/A

Locations: The location to which the Subscriber is moving must be a Commercial Location in the

contiguous United States, Hawaii, Alaska, Puerto Rico, or U.S. Virgin Islands.

Moves between Arcs:

Subscribers Moving between Eastern Arc Markets or Within the Same Eastern

Arc Market must:

● maintain an Eastern Arc Configuration; and

● continue to have only MPEG-4 Receivers active on their account.

Western-to-Eastern Arc Market Subscribers should not be installed with an

Eastern Arc Configuration if they do not have an all-MPEG-4 Receiver configuration.

If a Western-to-Eastern Arc Market Subscriber without all-MPEG-4 Receivers wants

to receive HD local network programming (where available), Retailers must install an

additional wing antenna.

Required Programming: Eligible Commercial Programming applies.

Eligible Receivers: N/A

Installation: Retailer must provide Commercial Standard Professional Installation of up to 6

Receivers to up to 6 televisions, an appropriate antenna, and mounting hardware.

Payment of Fees: Technician Visit Fee does not apply for Subscribers who have been active with DISH

Agreement.

Additional Limitations: Subscribers may not participate in the DBA Move-In Deal Plan within 14 days of

participating in the DBA Change Receiver Promotional Program or DBA Move-In

is less than a Commercial Standard Professional Installation does not qualify for the

Existing Subscribers with a working configuration should rely on Axiom for any

and Retailers need to notify Retail Services of any discrepancies.

Unreturned Equipment

Charges: Unreturned Equipment Charges apply.

Standard Fees: Commercial Fees apply.

Other Fees: N/A

Locations: The location to which the Subscriber is moving must be a Commercial Location in the

contiguous United States, Hawaii, Puerto Rico, U.S. Virgin Islands, or the Authorized

Alaska ZIP codes.

Moves between Arcs:

Subscribers moving between Eastern Arc Markets or Within the Same Eastern

Subscribers moving from a Western Arc Market to an Eastern Arc Market must

be installed with an Eastern Arc Configuration if they have an all MPEG-4 Receiver

configuration.

Western-to-Eastern Arc Market Subscribers should not be installed with an

Eastern Arc Configuration if they do not have an all MPEG-4 Receiver configuration.

programming (where available), Retailers must install an additional wing antenna.

Required Programming: Eligible Commercial Programming applies.

Eligible Receivers: The below new or reconditioned Receivers are eligible for the DBA Move-In Deal

Receiver Upgrade Promotional Program.

Please see the Master List of Definitions for Receiver model families. Added

*Hopper 3 Plan A 50% Discount: DISH collects $50. Hopper 3 Plan A 100% Discount; DISH collects $0. Please see the Receiver Equipment

Discounts – Change Receiver and DISH Move-In Deal Upgrade table for full details.

**A Wireless Joey Access Point will not be purchased by the Subscriber in Axiom; it will be added as a leased accessory to any account with a

● Maximum of 6 Wally Receivers per Subscriber Account.

● A Wally can only be paired with other Wally Receivers and cannot be

● Install the Wally with a DPP LNBF. QAM, or Dual QAM adapter appropriate

for the customer’s location. The Wally is not compatible with the DPH LNBF.

DISH Outdoors

If a Subscriber has a DISH Outdoors Mobile Antenna, then such Subscriber may

activate up to 2 purchased Wallys or up to 2 purchased ViP 211, ViP 211k, or ViP

211z Receivers on a Residential Account that has a Hopper 3, Hopper 2, Hopper 1,

or Hopper Duo.

Equipment Limitations: Please see the Equipment Limitations Overview for compatible equipment

configurations.

Installation: Non-Hopper installations – Retailer must provide Commercial Standard Professional

Payment of Fees: Subscribers pay Upgrade Fees directly to DISH. Technician Visit Fee does not

apply.

Antenna Configuration: Required antenna configuration changes must be completed as part of the DBA

DISH Move-In Deal Receiver Upgrade Promotional Program.

Return of Previously

Leased Receivers: Subscribers who exchange leased Receivers under this Plan must return exchanged

Receivers directly to DISH. DISH will provide boxes and shipping instructions to the

Subscriber. Retailers may not return equipment on a Subscriber’s behalf.

Prior Agreements: Prior Plan Agreements between the Subscriber and DISH are still valid, and that prior

Plan Agreement continues to apply to any equipment leased under that prior Plan

The below equipment limitations apply to the following Promotional Programs: DBA24 Plus, FlexTV Business,

DBA Change Receiver, and DBA DISH Move-In Deal Receiver Upgrade.

Equipment Limitations:

Order must agree with the installation and Retailers need to notify Retail Services of

any discrepancies.

Retailer Locator Overview

The Retailer Locator is a web-based tool that potential and existing Subscribers may use to identify and locate

Retailers in their area based on ZIP code. Retailers who meet the Minimum Qualification Requirements below

Retailer Locator Search Process

A potential or existing Subscriber may conduct a Retailer search directly through the Retailer Locator on the DISH

Retailers located in or around the requested ZIP code. The Retailer Locator mapping tool will display a list of

Retailers based on proximity to the center of the ZIP code or specific address provided.

When a potential or existing Subscriber calls DISH customer service, a CSR will be able to access the Locator

Tool to assist a potential or existing Subscriber with locating an independent Retailer near them.

Certain Minimum Qualification Requirements

To be listed in the search results of the Retailer Locator, a Retailer must, among other things, meet the following

● Showroom Receiver Model – The active showroom Receiver located at a Retailer’s commercial

minimum qualification requirements above) are subject to change at Any Time in DISH’s Sole Discretion.

Designator Icons

applicable to a listed Retailer alongside such Retailer’s listing in the Retailer Locator. A Retailer’s qualification for

all icons/logos will be determined in DISH’s Sole Discretion. DISH may audit compliance with the criteria listed

below on a quarterly basis. The following icons may be assigned according to the criteria listed below. The

● Preferred – Retailer must have Summit status.

Business Hours

actual hours that the Retailer storefront location is open to existing and potential Subscribers and does not include

hours when Subscribers may only reach a Retailer by phone.

Website URL listing

Service Request via Partner Hub under the category Retailer Locator with the appropriate sub-category. Multiple

Retailer Locator Audits

Retailer information included in the Retailer Locator will be removed should any of the above qualifications not be

met for a particular quarter.

Effective Date:

July 13, 2023 through November 13, 2023

Prior to being considered for participation in any Promotional Program and in addition to any other requirements

set forth in these Commercial Master Business Rules, a Retailer must: (A) have a valid Retailer Agreement in full

force and effect with DISH; (B) otherwise be in good standing with DISH and Echosphere; and (C) purchase DISH

Systems or Receivers on third-party web sites other than those owned by the Retailer or expressly approved by

DISH is strictly forbidden.

The misrepresentation of the terms and conditions of any Promotional Program to Subscribers and/or the failure

determined in DISH’s Sole Discretion, to be fraud under your Retailer Agreement(s). Any breach or default of your

obligations under these Commercial Master Business Rules may be deemed, as determined in DISH’s Sole

Discretion, to be a breach and/or default under your Retailer Agreement(s).

participate in any Promotional Program and participation in any Promotional Program may not be available to all

Retailers. DISH shall determine retailer eligibility to participate in all Promotional Programs in its Sole Discretion.

All pricing, programming, packages, and other terms and conditions of service are subject to change without

notice.

Retailers are responsible for complying with all applicable Laws, including without limitation, telemarketing laws,

and DISH’s phone sales policies. It is a violation of DISH’s Business Rules and policies for Retailers to perform

such phone call or text message is conducted in accordance with applicable Laws and with appropriate business

prior written consent to use, any independent contractors, subcontractors, affiliates, agents, sub-agents or any

other persons not directly employed by Retailer to make outbound telephone calls or send text messages related

to DISH products and services.

to Retailers. These Commercial Master Business Rules supersede any and all prior versions in their entirety with

The Retailer Agreement prohibits use of any Third-Party Provider to fulfill any obligations under the

Retailer Agreement without DISH’s specific prior written consent.

Retailer Request to Use Third-Party Provider form through Partner Hub. The form may also be found on on the

THIRD-PARTY PROVIDER BUSINESS RULES page on DISH Portal. Email the form to

V[email protected].

Such prior written consent must be obtained before Retailer begins any work with such Third-Party

Provider to fulfill Retailer’s obligations under the Retailer Agreement. Please direct questions to

V[email protected].

A Retailer is not authorized to use any trademarks, service marks or trade names of DISH and/or its Affiliates in

any Internet domain name or Internet subdomain, unless that Retailer obtains prior written consent from DISH

using the DISH Retailer Domain Name Request Form.

A Retailer shall not use DISH, DISH Network, NET, ECHO, Star, Sling or a derivative of these terms or any

name trademarked or being pursued by trademark by DISH and/or any of its Affiliates (including, without limitation

any web identifier that DISH deems to be confusingly similar to any DISH trademark, service mark or trade

and “.biz”) and domain names that include top-level domains associated with countries (e.g., “.us,” “.tv,” “.uk”

or “.ws”).

the following disclaimer:

● [Retailer Name as it appears in your Retailer Agreement(s) with DISH] is an Authorized Retailer of DISH

addresses be discontinued or transferred.

Telephone Listings

Retailer may not use “DISH” or any other term in the Negative Match List as the primary reference name by

which you or your company is listed. This includes DISH Network L.L.C., EchoStar L.L.C. or any other related or

DISH-branded paid search terms.

Door-To-Door

campaigns directed at individuals physically present at Commercial Locations or Residential Locations

Agreement. The request form can be found on DISH Portal, with questions directed to

to 10 business days. DISH may request further information from Retailer, including, without limitation, drivers’

Retailers must notify DISH at least 3 weeks in advance of all approved Third Parties and employees who will

reason or no reason.

In consideration of a participating DISH Retailer’s continuing efforts to market, promote, and solicit orders for