As a new listing is entered into the MLS, you may save the listing as

MLS Status Definitions

Incomplete Status – As a new listing is entered into the MLS, you may save the listing as

“Incomplete” which saves the listing as a work in progress. The Incomplete listing is only visible to

the listing agent, listing broker/manager, listing office administrators, and MLS staff. As information

is gathered on the listing, the list can be updated and saved as Incomplete until the listing is ready to

be made available to other MLS subscribers. Incomplete listings may remain in the MLS up to 30

days. After 30 days, if the listing has not been updated, the listing is purged from the system.

Listings in the Incomplete status must be changed to Active or Coming Soon prior to any other

status changes.

CSN - Coming Soon: At the Seller’s request a property may be entered into the Coming Soon Status

to prepare the home for showings, needed repairs, or legal matters. A listing may remain in the

Coming Soon Status for no more than thirty (30) days. Once the listing has been in the Coming Soon

Status for thirty (30) days the listing must be changed to Active prior to change to any other status in

accordance with these Rules. If no status change is made after thirty (30) days, the listing will

automatically enter the HOLD (formerly the Temporarily Off Market) status based on the original

entry timestamp. Coming Soon Listings are only available to MLS Participants and are not

distributed to 3

parties. SHOWINGS of properties in the Coming Soon Status are PROHIBITED.

ACT - Active: Property is available for sale and must be available for showings. Will expire on the

listing agreement expiration date.

AOC - Active Option Contract: Seller has accepted an offer but the Buyer is exercising the option

period from the sales contract. Still available for showings and backup offers. Will expire on the

listing agreement expiration date.

AC - Active Contingent: Seller has accepted an offer but has requested that the property remain

available for showings and Seller will entertain backup offers. Will expire on the listing agreement

expiration date.

AKO - Active Kick Out: Property has an offer contingent upon the sale of another property by

buyer. (Refer to TXR Form 1908) Still available for showings and backup offers. Will expire on the

listing agreement expiration date.

PND - Pending: Property has an offer (Contract with no contingencies, Kick Outs or Options). The

seller requests no further showings and does not want to entertain backup offers. Pending listings do

not expire and will stay pending until closed.

WTH - Withdrawn: Based on the terms agreed to between the Seller and the Listing Broker in the

“Termination of Listing Form” (TXR Form 1410) the property is no longer available for showings.

Due to the conditions of the “Termination Form” the property cannot be re-listed by any broker. Will

expire on the listing agreement expiration date. (Only Broker, Manager, or Office Administration

can change to this status)

CAN - Cancelled: Based on the terms agreed to between the Seller and the Listing Broker in the

“Termination of Listing Form” (TXR Form 1410) the property is no longer available for showings.

There were NO conditions in the “Termination Form”. The seller is free to re-list their property with

any other broker. (Only Broker, Manager, or Office Administration can change to this status)

HOLD (formerly TOM - Temp Off Market): Owner has reason for not allowing showings for a

short period of time but they are still under a listing agreement. Temporarily off market is used for

various reasons (i.e. remodeling, owner illness, etc.) THIS IS A TEMPORARY STATUS and

should not be used in place of the Cancelled or Withdrawn status. Will expire on the listing

agreement expiration date.

EXP – Expired: Listing agreement has expired.

SLD - Closed: Listings has sold or has been leased and the transaction is closed.

Days on Market Calculations:

Days on Market (DOM) and Cumulative Days on Market (CDOM) calculations created in the

NTREIS MLS system are not shared with 3

party sites such as REALTOR.com or Zillow.

Days on Market (DOM) are calculated from the List Date through the Off Market Date.

Off Market Statuses are: Pending, Sold, Expired, Withdrawn, and Cancelled.

Coming Soon Status: No DOM are calculated until the listing is changed to the Active Status. A

listing in the Coming Soon Status will automatically be placed in the Temporarily Off Market

(TOM) Status after 30 days if no status change occurs prior to 30 days. No DOM are calculated until

the listing is changed to the Active Status. However, if a new listing of the same property is entered

within 31 days of a prior listing being placed in the Coming Soon status, once the Coming Soon

listing is changed to the Active status, CDOM will pick up the prior listing and continue adding to

the CDOM count.

Withdrawn Status: DOM are calculated from the List Date to the expiration date on the Listing

Agreement.

HOLD (formerly TOM - Temp Off Market) DOM calculations are suspended while in the HOLD

Status. Once the listing is active again, the DOM will begin accruing again. If the listing enters the

HOLD status, and no further status changes are made, the listing will expire on the expiration date of

the listing agreement and DOM will be calculated from the List Date to the Expiration Date, minus

the days the listing was in the HOLD status.

Expired Status: DOM are calculated based on the List Date to the Expiration Date on the Listing

Agreement.

Cancelled Status: DOM are calculated based on the List Date to the Cancelled Date.

Sold Status: DOM are calculated based on the List Date to the Contract Date. If the listing status

was changed from Active Option, Active Contingent or Active Kickout, to the Sold Status, DOM

will calculate from Listing Date to the Contract Date entered.

Cumulative Days on Market (CDOM): Is calculated by adding DOM from any previous listing with

DOM of a current listing where there is no substantial break (31 days or longer specifically in

cancelled, expired, or sold status) in the time period between any previous listing on the market versus

the next listing.

Status

Data Purging Rules

Media Purging Rules

ACT

Listing Data remains

indefinitely.

Media remains indefinitely.

AOC

Listing Data remains

indefinitely.

Media remains indefinitely.

AKO

Listing Data remains

indefinitely.

Media remains indefinitely.

Listing Data remains

indefinitely.

Media remains indefinitely.

HOLD

Listing Data remains

indefinitely.

(TOM changes to EXP on

Expiration Date)

Media remains indefinitely.

PND

Listing Data remains

indefinitely.

Media remains indefinitely.

EXP

Listing Data removed

after 3 years.

Six months after a property reaches this status all photos except

the primary will be purged and all non-pic media will be

purged.

CAN

Listing Data removed

after 3 years.

Six months after a property reaches this status all photos except

the primary will be purged and all non-pic media will be

purged.

WTH

Listing Data remains

indefinitely.

(WTH changes to EXP

on Expiration Date)

Media remains indefinitely.

SLD

Listing Data remains

indefinitely

All photos for a SLD listing will be kept indefinitely.

Thirty days after a property reaches this status all non-pic

media will be purged.

LSD

Listing Data remains

indefinitely

All photos for a LSD listing will be kept indefinitely

Thirty days after a property reaches this status all non-pic

media will be purged.

STATUS FLAGS THAT APPEAR NEXT TO MLS NUMBER ON SEARCH RESULTS

SCREEN

$ Price Change Indicates the listing price was changed.

These flags will

appear for 5 days.

B Back on Market Indicates the listing is back on market.

N New Listing Indicates the listing is new on the market

MetroTex MLS Support

Find a wealth of information at the MetroTex Matrix Support page.

https://www.mymetrotex.com/mls-support/

The site includes:



Video Instruction

o Designed to be brief and informative for busy agents, these training videos include concise

overviews of different parts of the system and MetroTex Matrix Minute clips for one-minute

explanations of frequently used functions.



MLS Product Support

o Find information about all the products MetroTex supports including user manuals, tutorials

and helpdesk contact information.



MLS Classes

o Information on our MLS classes offered at no cost to MetroTex MLS Participants and

Subscribers. Look for information about the MAPS Certification!

MetroTex MLS Support Hours

Monday -Friday 8:30 a.m. to 5:00 p.m.

214-540-2755 or by email MLS@DFWRealEstate.com

NTREIS After-Hours Support

Answerlink (Matrix) National Helpdesk: 888-440-3687

Monday - Friday | 7:00 AM - 12:00 AM

Saturday - Sunday | 10:00 AM - 10:00 PM