ACH Reject and Notification of Change Guide
When your account is setup and enabled for ACH Direct Deposit or Tax Payments, the Customer Service
Administrator (CSA) will receive an email alert when an ACH Reject or Notification of Change (NOC) report is
available for viewing.
Note: If you have enabled the alert – ACH NOC/Return Alert, you will also be sent the same notification to your
email address we have on file.
To view an Alert Message
1. Visit www.zionsbank.com.
2. Log into Business Online Banking.
3. On the right-hand side of the Home screen, click on View Alerts or navigate to the Alerts & Messages
section under the Home Tab to go to the Message Center.
4. In the Alerts section of the Message Center you should see a new ACH NOC/Return Alert. Click on the
alert to view the message.
To Access an ACH Reject or Notification of Change Report
1. Go to the Accounts Tab, hover over Reports and select Special Reports.
2. Click on the ACH Return Report you want to view.
3. View the report and take the appropriate action to resolve the issue.
To Enable Other Users to View ACH Rejects and Notification of Change Reports and Messages
1. Log into Business Online Banking and navigate to the Admin Tab.
2. Select the user that you would like to enable to view ACH Rejects and NOC reports.
3. Under the User Access section and under Data Service, check the Special Reports – ACH Returns Report
box to enable the report. Click Save and Continue and the account is now enabled to view the ACH
Returns and NOC reports.
Enable Users to Receive Email Alert Messages
1. To enable a CSA to receive an email that an ACH Reject or NOC alert is available (recommended), navigate
to the Home Tab, hover over Alerts & Messages, and click on Manage Account Alerts.
2. Click on the Create New Alert dropdown menu and select ACH/NOC Return Alert. This will create a new
Alert.
3. Check the Web Inbox for Delivery Options and Primary Email Address under Nickname. Click Submit and
the email alert is enabled for the account (only one alert needs to be created, even if there are multiple
ACH accounts).
